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I am an industrious, guest oriented Human Resource person and Hotelier. Confident in my own abilities, with vast experience and knowledge in Front office operations. I am ardent about Human resource management, Hospitality, Customer care, seamless service, training and development.
Ice Plant Attendant (Contract)
Coca-Cola Sparkling beverages - Harare, ZimbabweEngineering & MaintenanceApril 2018 - September 2018 · 6 months
-Operate and tend to ice plant. -Monitor refrigeration system compressors and condensors -Ice production -Attend to alarms or system faults and reset.
Receptionist Administrator (Contract)
Machado Building Contractors - Harare, ZimbabweFront Office receptionSeptember 2017 - March 2018 · 7 months
-Point of contact for all clients. -Answer, screen, forward telephone calls. -Advise clients on services offered. -Clerical support. -Scheduling meetings. -Arrange accommodation, transportation and food for contractors. -Maintaining office security by controlling access via the reception.
Coca-Cola Sparkling beverages - Harare, ZimbabweLogisticsNovember 2016 - May 2017 · 7 months
-Efficient service to sales and distribution. -Daily deliveries of stock. -Sales and post-sales relationship management. -Advise clients on new products and promotions.
Warehouse Stock Controller
Coca-Cola Sparkling beverages - Harare, ZimbabweOtherFebruary 2015 - July 2016 · 1 year and 6 months
-Forecasting supply and demand to prevent over stocking and running out of stock. -Placing orders to replenish stocks. -Daily stock audits. -Monitor product shelf life.
Front Office Supervisor; Night Auditor; Night Manager
Crowne Plaza Monomotapa Hotel - Harare, ZimbabweFront Office receptionAugust 2012 - October 2014 · 2 years and 3 months
-Led, trained, new and existing departmental staff. -Managed emergencies and resolve guest complaints. -Prepared daily and monthly revenue reports. -Corrected postings and updated the Opera Pms system.
Crowne Plaza Monomotapa Hotel - Harare, ZimbabweReservationsOctober 2011 - July 2012 · 10 months
-Make bookings for hotel room shuttles services and restaurants. -Upselling and negotiating rates. -Sell additional services and upgrades. -Provide customer service. -Follow up on purchase orders and payments. - Sales calls.
Front Desk Receptionist and Guest relations Agent
Crowne Plaza Monomotapa - Harare, ZimbabweFront Office receptionJanuary 2008 - October 2011 · 3 years and 10 months
-Check-in and check-out of guests. -receive various modes of payment. -Communicating guest preferences to various departments. -Update billing information. -Managing multi line telephone system. -Diffusing tense situations with guests. -Being a source of information for guests. Coordinating with bell service and staff managements.
Bachelors of Commerce
Zimbabwe Open University - Harare, ZimbabweFebruary 2010 - October 2016
Human Resource Management
- Central Lo
- Customer Care
- Effective communicator
- Emotional Intelligence
- High perfomance team building
- Opera PMS
- Sales Skills
- Time managment
- Word, Excel