Eden Kaseke

Eden Kaseke

Ice Plant Attendant (Contract) at Coca-Cola Sparkling beverages
Lives in Harare, Zimbabwe
over 6 months ago

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I am an industrious, guest oriented Human Resource person and Hotelier. Confident in my own abilities, with vast experience and knowledge in Front office operations. I am ardent about Human resource management, Hospitality, Customer care, seamless service, training and development.


  • Ice Plant Attendant (Contract)

    Coca-Cola Sparkling beverages - Harare, Zimbabwe

    Engineering & Maintenance
    April 2018 - September 2018 · 6 months

    -Operate and tend to ice plant. -Monitor refrigeration system compressors and condensors -Ice production -Attend to alarms or system faults and reset.

  • Receptionist Administrator (Contract)

    Machado Building Contractors - Harare, Zimbabwe

    Front Office reception
    September 2017 - March 2018 · 7 months

    -Point of contact for all clients. -Answer, screen, forward telephone calls. -Advise clients on services offered. -Clerical support. -Scheduling meetings. -Arrange accommodation, transportation and food for contractors. -Maintaining office security by controlling access via the reception.

  • Salesman Assistant

    Coca-Cola Sparkling beverages - Harare, Zimbabwe

    November 2016 - May 2017 · 7 months

    -Efficient service to sales and distribution. -Daily deliveries of stock. -Sales and post-sales relationship management. -Advise clients on new products and promotions.

  • Warehouse Stock Controller

    Coca-Cola Sparkling beverages - Harare, Zimbabwe

    February 2015 - July 2016 · 1 year and 6 months

    -Forecasting supply and demand to prevent over stocking and running out of stock. -Placing orders to replenish stocks. -Daily stock audits. -Monitor product shelf life.

  • Front Office Supervisor; Night Auditor; Night Manager

    Crowne Plaza Monomotapa Hotel - Harare, Zimbabwe

    Front Office reception
    August 2012 - October 2014 · 2 years and 3 months

    -Led, trained, new and existing departmental staff. -Managed emergencies and resolve guest complaints. -Prepared daily and monthly revenue reports. -Corrected postings and updated the Opera Pms system.

  • Reservations Agent

    Crowne Plaza Monomotapa Hotel - Harare, Zimbabwe

    October 2011 - July 2012 · 10 months

    -Make bookings for hotel room shuttles services and restaurants. -Upselling and negotiating rates. -Sell additional services and upgrades. -Provide customer service. -Follow up on purchase orders and payments. - Sales calls.

  • Front Desk Receptionist and Guest relations Agent

    Crowne Plaza Monomotapa - Harare, Zimbabwe

    Front Office reception
    January 2008 - October 2011 · 3 years and 10 months

    -Check-in and check-out of guests. -receive various modes of payment. -Communicating guest preferences to various departments. -Update billing information. -Managing multi line telephone system. -Diffusing tense situations with guests. -Being a source of information for guests. Coordinating with bell service and staff managements.


  • Bachelors of Commerce

    Zimbabwe Open University - Harare, Zimbabwe

    February 2010 - October 2016

    Human Resource Management


  • English
    Professional working


  • Adaptable
  • Central Lo
  • Customer Care
  • Effective communicator
  • Emotional Intelligence
  • High perfomance team building
  • Opera PMS
  • Problemsolving
  • Sales Skills
  • Teamwork
  • Time managment
  • Word, Excel
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