ECDL certificate
Computer certificate
Hospitality passioned Manager with more than 12 years of experience. Gifted motivator and leader with strong manage- ment skills, efficiency, team coordination, creativity and abilty to work under pression. Strong FoH and BoH leadership with experience in different outlet concepts. My studies in management and marketing oriented me in a strong costumer satisfaction policy, corporate goals orientation and communi- cation. I always bring my positivity and professionality to my work place to achieve the best performance, implementing a strong teamwork
10 years and 2 months
- Handled the pre-opening of the new outlet (Royal Sarray Resort) - Handled recruitment and training of the new whole team in collaboration with the Head Chef (40+ members) - Organization of Capex and Opex - Design the Wine Menu and the Cocktail Menu Moved for short period in Bagatelle Miami Restaurant (USA) for training and assisting operation At the moment handling operation and service of Bagatelle Tulum (Mexico) Restaurant and Beach Club, in charge of service training, Champagne seller, assisting management to develope ideas for theme/special nights, upselling, handling costumer complaint and maintain brand standards
Organized the pre-opening and opening of the new lounge/restaurant concept - Handling day to day operation maintining high quality and fine dining level service - Managed and organize high level private event and public event, like paring nights and degustations, in order to promote the brand - Manage high level wine cellar with more then 100 labels between French, Italian and New World premium level wines. - Handling financial reports and P&L - Staff traning and coordination bertween FoH and BoH
- Partener with the Outlet GM manage the day to day opera- tion of the biggest Belgian Cafe in the world -Coordinate FoH and BoH ensuring complinace with company policies, handling paperworks, Capex and Opex - Staff training (40+) to ensure high quality service and ensure costumer satisfaction - Handling guest enquires and complains - Maximize the revenue creating the new beverage menu, promot- ing the outlet with strong and creative marketing - Achieved highest month ever and met monthly sales goals, increase avg check
- Manage all day to day operation, maintaning Fine dining restaurant standard, ensuring guest satisfaction - Handling Financial budgeting and reports - Organization of private dine-in / special occasion - Staff traning in order to maintein high quality service and improved staff knowladge - Increased profittability and over-all performance in collaboration with the Exectuive Chef, handled and increase the delivery profit - Organizatoin of the monthly and yearly promotion and specials
- Preopening and opening of the food and beverage deparment - Hired, trained and coached 45+ staff members on customer service skills, food & beverage knowledge, and health & safety standards - Manage day to day operation of two outlets, one bespoke cock- tail bar and fine dining italian restaurant - Organizations of banquets events - Desing the cocktail bar and devised the beverage program following the world trends and high standards - In collaboration with the Executive Chef, launched the restau- rant, planning new menus and promotions - Maximizing revenue by implementing theme nights and creative marketing that suits the concept - Handling administration, paperworks, financial analysis , monthly reports, Capex and Opex - Manage and supervise FoH, BoH - Daily interact with dining guest to promote the brand.
- Manage all day to day operations to ensure efficency in a High-volume and fast paced outlet mantaining high quality of service - Coordinate daily FoH and BoH and ensuring compliance with company policies, regulations and food safety guidelines - Providing professional and courteous service at all times and ensure that all employees follow the standards - Reduced beverage cost after identifying and eliminating inven- tory issues such as excess ordering, poor storage and inefficient waste management. - Recruit, train and develop staff to ensure delivering a high quality service
- Assisting the restaurant manager in the daily operation - Scheduling, training and developing outlet employees - Ensuring guest’s satisfaction and performing table’s visits - Resolving problems and handling complains - Handling paper works, BoH operations, daily/ weekly reports - Responsible for requisitions and purchase orders - Ensuring guest’s satisfaction and handling complains
Marketing and management
3 languages
English
Native or fluent
Italian
Native or fluent
Spanish
Professional working
Nationalities
Italian
Work Permits
Switzerland
United Kingdom
European Union
Qatar
Date of birth
June 27th 1991
Driving License
Yes
11 skills
3 informations shared
Computer certificate
the art of making drink, how to bartend and serve, garnish, branding, and fundamentals of liquors and spirits
Course about hygiene and food safety rules
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