Edun Mendoza

Edun Mendoza

Waiter at The melting pot
Lives in Qatar

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About me

8 years of experience and counting demonstrated success working as a waiter. proven record of managing large volume of customer in a fast pace envirorment and handle stressful situations. skilled in food and beverage, customer service and excellent knowledge at POS / REVEL / MICROS system. knowledge in banquet set-up and functions set-up.

Experience

9 years

  • Waiter

    The melting pot - Doha, Qatar

    F&B service
    October 2017 - Now · 2 years and 3 months

    • Present menu, answer question and make suggestions regarding food and beverage • Apply positive suggestive sales approach to the guest • Assist in keeping the restaurant keep and safe • Serve the guest in accommodating manner • Deliver food and beverage to any table as needed • Respond to guest request in friendly timely and efficient manner • Ensure guests satisfaction throughout the meal service • Respond to guest requests in a friendly timely and efficient manner • Served the drinks and food to the guests according to the service • Cleaning the dining area before / after working hours • Replenish all cutleries and chinaware

  • Waiter

    The Melting Pot Restaurants - Doha, Qatar

    Other
    October 2017 - Now · 2 years and 3 months

    • Present menu, answer question and make suggestions regarding food and beverage • Apply positive suggestive sales approach to the guest • Assist in keeping the restaurant keep and safe • Serve the guest in accommodating manner • Deliver food and beverage to any table as needed • Respond to guest request in friendly timely and efficient manner • Ensure guests satisfaction throughout the meal service • Respond to guests requests in a friendly timely and efficient manner • Served the drinks and food to the guests according to the service • Cleaning the dining area before / after working hours • Replenish all cutleries and chinaware • Complying with food and beverage regulations

  • Senior Waiter

    Kyochon 1991 - Kuala Lumpur, Malaysia

    F&B service
    July 2016 - August 2017 · 1 year and 2 months

    • Schedule all activities for restaurant staff according to guidelines and ensure proper uniform of staff at all times and provide assist to all guest and administer all requirements for meals. • Maintain all restaurant equipment and records and ensure compliance to all standards and perform work according to hotel policies and procedures. • Supervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response. • Collaborate with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations. • Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials. • Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment and recommend required repair. • Mix beverage using an extensive range of ingredients including liquor, bitters, soda, water, sugar and fruits • Assessing customer preference and making drinks recommendation • Providing a positive friendly guest experience by interacting with patrons • Checking identification to verify legal age requirement for all customer • Keeping a well-stocked bar with an adequate supply of liquor, beer, mixers, ice, napkins, straw, glassware and other accessories • Slicing and preparing fruits for garnish • Taking orders from customer or wait staff and serving drinks as requested, paying extreme attention to details • Satisfying patrons request in a timely manner • Complying with food and beverage regulations

  • Banquet Waiter

    Pullman klcc - Kuala Lumpur, Malaysia

    F&B service
    March 2016 - July 2016 · 6 months

    • Review the Banquet Events Order at the beginning of each shift • Attend all pre - shift meeting to ensure events flow smoothly • Prepare coffee breaks, carts stations with appropriate food and beverages as stated in BEO • Maintaining proper dining experience, delivery item, fulfilling guest needs, removing coursed replenishing utensils refilling water glasses. • Greet all guests warmly with an appropriate greeting. • Deliver and serve welcome drinks, food, meals, condiments etc. • Delivering alcoholic or non-alcoholic drinks service to guests table. • Ensure guests satisfaction throughout the meal service • Respond to guest requests in a friendly timely and efficient manner • Served the drinks and food to the guests according to the service • Cleaning the dining area before / after working hours

  • Waiter

    Dome Café - Kuala Lumpur, Malaysia

    F&B service
    April 2014 - February 2016 · 1 year and 11 months

    • Greet customers warmly and direct them to their tables • Take food orders and enter them into POS system in a timely manner • Memorize our food and beverage menus and make recommendation to room dining guest • Provide attentive service to our guest by refilling drinks as needed and checking in during meals • Promptly address customer service issues and refer customers to management when necessary • Ensure guests satisfaction throughout the meal service • Respond to guest requests in a friendly timely and efficient manner • Served the drinks and food to the guests according to the service • Cleaning the dining area before / after working hours

  • Waiter

    Texas roadhouse - Kuwait City, Kuwait

    F&B service
    August 2012 - October 2013 · 1 year and 3 months

    • Welcome and greeting to the customer • Assist them to their respective table • Give menu inform them about the best sellers and give them idea about the food • Setting up table according to their food • Serve the food and check back also the food • Record customer order into the POS System ensuring each and every request is accurately entered • Informing kitchen and bar staff through the POS System or verbal communication of customer special request. • Responsible for accepting payments from customers, and giving change and receipts • Replenish all silverware and chinaware

  • Waiter

    Raytheon - Jeddah, Saudi Arabia

    F&B service
    October 2009 - October 2011 · 2 years and 1 month

    • Greet customers warmly and direct them to their tables • Provide the guest with a pleasant dining experience and quality service • Informed the best seller in the menu, take down orders and serve the food exactly as requested • Informed the guest with the “DAILY SPECIALS” • Performed food preparation duties such as salad, appetizer, soup, cold dishes, portioning dessert and brewing coffee • Explaining how various menu were prepared and cooked

Education

  • Secondary

    Arellano University - Manila, Philippines

    June 1999 - March 2003

Languages

4 languages

  • Filipino

    Native or fluent

  • English

    Professional working

  • Arabic

    Limited working

  • Malayalam

    Limited working

Personal information

Nationalities

  • Philippine

Work Permits

  • Qatar

Skills

12 skills

  • Banqueting
  • Banquet waiter
  • Cocktail knowledge
  • Cocktails preparation
  • Energetic, friendly
  • Flexibility
  • Micros
  • Napkin folding
  • Point of Sales
  • revel
  • Table skirting
  • Team work
Connections
Rovilla Joy Pastrana
Banquet Captain Waitress at The Diplomatic Club
Following
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