Ekaterina Krotova

Ekaterina Krotova

Concierge at Marriott International
Lives in Rome, Italy

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Experience

9 years and 7 months

  • Concierge

    Marriott International - Rome, Italy

    Concierge
    September 2014 - Now · 9 years and 7 months

    Westin Excelsior Rome

Languages

4 languages

  • Italian

    Native or fluent

  • English

    Native or fluent

  • Russian

    Native or fluent

  • Spanish

    Professional working

Personal information

Nationalities

  • Russian

Work Permits

  • Italy

  • European Union

Skills

23 skills

  • Customer and guest care.
  • Customer relationship management
  • Customer service expert
  • Data analysis
  • Dealing with customer
  • Digital marketing
  • excellent customer service
  • Excellent customerservice
  • Excellent guest relation
  • Guest experience
  • Guests relations
  • Handling guest
  • Hotel experience
  • KPI analysis
  • Marketing analyse
  • Marketing digital
  • Multicultural customers
  • Passion for customer care
  • Sales and marketing skill
  • SWOT analysis
  • Web analytics
  • Webmarketing
  • Web marketing
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  • Driving License
  • Phone Number

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