Ekongolo Eka Anne

Ekongolo Eka Anne

TELEPHONE OPERATOR at YAS ISLAND ROTANA
Lives in Dubai, United Arab Emirates
over 6 months ago

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TELEPHONE OPERATOR.
CAREER OBJECTIVE
To obtain a position as a telephone operator with a challenging company that offers me the possibility of professional growth and career advancement opportunities and to also obtain an excellent profession, development and expansion in my career, Speaks clearly, distinctly, and with a friendly, courteous tone. Using listening skills to put callers at ease and obtain accurate and complete information. Answering incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments as the situation may be.
And also to takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.

Experience

  • TELEPHONE OPERATOR

    YAS ISLAND ROTANA - Abu Dhabi, United Arab Emirates

    Front Office reception
    January 2017 - Now

    DUTIES AND RESPONSIBILITIES:  Answers incoming calls.  Directs call to guest rooms, staff, or departments through the switchboard.  Receives guest messages and deliver the same to the guest.  Provides information about hotel services to guests.  Understand the telephone operator board or PBX switchboard operations.  Knows what action to take when an emergency call is required.  Assists in reporting telephone equipment or service complaints and problems.  Open and close telephone functionality on the hotel front office software.  Provides a paging service for hotel guests and employees.  Process guest wake-up calls.  Perform clerical duties such as typing, proofreading, and sorting mail.  Give polite assistance to caller and give best services.  Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.  Promote company products, services, and savings plans when appropriate.

Education

  • Bachelors in Educational Psychology

    University of Buea - Abu Dhabi, United Arab Emirates

    January 2017 - July 2017

    DUTIES AND RESPONSIBILITIES:  Answers incoming calls.  Directs call to guest rooms, staff, or departments through the switchboard.  Receives guest messages and deliver the same to the guest.  Provides information about hotel services to guests.  Understand the telephone operator board or PBX switchboard operations.  Knows what action to take when an emergency call is required.  Assists in reporting telephone equipment or service complaints and problems.  Open and close telephone functionality on the hotel front office software.  Provides a paging service for hotel guests and employees.  Process guest wake-up calls.  Perform clerical duties such as typing, proofreading, and sorting mail.  Give polite assistance to caller and give best services.  Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.  Promote company products, services, and savings plans when appropriate.

Languages

  • French
    Professional working
    60%
  • English
    Professional working
    60%
Connections
Nicole Rohrer
Receptionist at Nomad Design & Lifestyle Hotel
Cosmin Neag
Student from American Hotel Academy Romania
Elena Arsova
Agent at Lapita, Dubai Parks and Resorts, Autograph Collection Hotels
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