Ekongolo Eka Anne

Ekongolo Eka Anne

Telephone Operator at ROTANA
Lives in United Arab Emirates
over 6 months ago

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To obtain a position as a telephone operator in a challenging hospitality industry that offers me the possibilities of professional growth and career advancement opportunities, to obtain an excellent profession, development and expansion in my career and to be associated with apparent and successful company to seek a challenging position to expand my skills and quality of my profession to the fullest of my ability.

Experience

  • Telephone Operator

    ROTANA - Abu Dhabi, United Arab Emirates

    Other
    January 2017 - Now · 2 years and 1 month

    Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette Trains or assists with training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Setup conference calls in different locations and time zones. Update directory information on the front office software. Provide relay service for hearing-impaired guests. Provides a paging service for hotel guests and employees. Process guest wake-up calls

  • TELEPHONE OPERATOR

    YAS ISLAND ROTANA - Abu Dhabi, United Arab Emirates

    Front Office reception
    January 2017 - September 2018 · 1 year and 9 months

    DUTIES AND RESPONSIBILITIES:  Answers incoming calls.  Directs call to guest rooms, staff, or departments through the switchboard.  Receives guest messages and deliver the same to the guest.  Provides information about hotel services to guests.  Understand the telephone operator board or PBX switchboard operations.  Knows what action to take when an emergency call is required.  Assists in reporting telephone equipment or service complaints and problems.  Open and close telephone functionality on the hotel front office software.  Provides a paging service for hotel guests and employees.  Process guest wake-up calls.  Perform clerical duties such as typing, proofreading, and sorting mail.  Give polite assistance to caller and give best services.  Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.  Promote company products, services, and savings plans when appropriate.

  • Telephone Operator

    ETA Palace Hotel - Buea, Cameroon

    Guest Relations
    January 2015 - July 2016 · 1 year and 7 months

    Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette Trains or assists with training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Setup conference calls in different locations and time zones. Update directory information on the front office software. Provide relay service for hearing-impaired guests. Provides a paging service for hotel guests and employees. Process guest wake-up calls.

  • Telephone Operator

    Chariot Hotel Buea - Buea, Cameroon

    Customer Service
    January 2014 - January 2015 · 1 year and 1 month

    Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette Trains or assists with training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Setup conference calls in different locations and time zones. Update directory information on the front office software. Provide relay service for hearing-impaired guests. Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Education

  • Diploma

    JOHN ACADEMY - United Kingdom

    September 2018 - November 2018

    Answer and make telephone calls in a professional manner Learn techniques to efficiently respond to a customer call Build rapport with the customer and satisfy their needs quickly Handle a customer’s concern or complaint, with empathy and understanding

  • Bachelors in Educational Psychology

    University of Buea - Limbe, Cameroon

    January 2017 - July 2017

    DUTIES AND RESPONSIBILITIES:  Answers incoming calls.  Directs call to guest rooms, staff, or departments through the switchboard.  Receives guest messages and deliver the same to the guest.  Provides information about hotel services to guests.  Understand the telephone operator board or PBX switchboard operations.  Knows what action to take when an emergency call is required.  Assists in reporting telephone equipment or service complaints and problems.  Open and close telephone functionality on the hotel front office software.  Provides a paging service for hotel guests and employees.  Process guest wake-up calls.  Perform clerical duties such as typing, proofreading, and sorting mail.  Give polite assistance to caller and give best services.  Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.  Promote company products, services, and savings plans when appropriate.

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Ability to empathize
  • good coordinator
  • Good initiatives
  • Good social skills
  • Good team worker
  • Great communicator
  • Microsoft Office
  • Quick adaptability
  • Use opera
Connections
Nicole Rohrer
F&B Management Trainee at Coworth Park - Dorchester Collection
Ali Rihan
Front Office Manager at Golden Tulip "Louvre Hotels"​
Cosmin Neag
Student from American Hotel Academy Romania
View 4 connections
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