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Passionate about luxury hotels and fine cuisine since I started, I am currently an MBA International Hotel Management student, with a specialization in Wines & Spirits, at Vatel Hotel & Tourism Business School Bordeaux.
Holder of the WSET Level 2 Award in Wines and Spirits, I am currently preparing Level 3 to confirm my knowledge of wine.
With more than 2 years of cumulative professional, operational and administrative experience in 4 and 5 star hotels in Europe, I am looking for my next challenge.
My goal is to extend my knowledge, develop new skills and achieve new objectives in order to ensure guest satisfaction in an exceptional environment.
3 years and 3 months
Sofitel Golfe d'Ajaccio Thalassa Sea & Spa - Grosseto-Prugna, FranceF&B otherMarch 2019 - Now · 11 months
Front Desk Receptionist
The Old Hotel Ravel - Clermont-Ferrand, FranceFront Office receptionJune 2018 - August 2018 · 3 months
Le Burgundy Paris - Paris, FranceEventsDecember 2016 - September 2017 · 10 months
Le Burgundy Paris is a 5* boutique hotel located in the 1st arrondissement of Paris. The hotel offers 59 rooms and suites, a Spa by Sothys, a bar and the Michelin starred Le Baudelaire restaurant. Following my hostess position, I continued my evolution in the office of the hotel as Sales representative/Event Manager, covering a maternity leave. Missions: - Events request management on the phone or by email (dinner, lunch, showroom, press presentation ...) from 5 to 60 persons. Mailing of the proposal according to their needs and refinement with the client. - Creation and diffusion of the function sheet of the event - Follow-up of each event : contract signature, final bill creation, follow-up of the payement, reminders ... - Reach the objectives set by my direction each month
Le Burgundy Paris - Paris, FranceHostessOctober 2016 - December 2016 · 3 months
Le Burgundy Paris is a 5* boutique hotel located in the 1st arrondissement of Paris. The hotel offers 59 rooms and suites, a Spa by Sothys, a bar and the Michelin starred Le Baudelaire restaurant. Missions : - Welcoming each guest at their arrival at the bar or restaurant le Baudelaire - Taking of reservation for bar and the restaurant through thefork.com software - Cloackroom monitoring - Assitance to the bar and restaurant teams when needed - Guest relation & explanations about the menus and the catring services of the hotel, in person, by phone and email
Community Manager/Communication Assistant (Intern)
Paris Marriott Rive Gauche Hotel & Conference Center - Paris, FranceCommunicationMay 2016 - September 2016 · 5 months
As part of my third year internship, in parallel of my event coordinator missions. - Creation of the publications calendar on social networks of the hotel (Facebook, Twitter, Instagram). - Writing of content and publication on-line. - Creation of visual promotion for entertainment in the hotel and different social networks. - Interaction with customers through their publications and private messages. - Filming and editing videos. - Public identification and adaptation of content. Tools used: localmeasure.com, canva.com, Snapseed, hootsuite.com
Events Coordinator (Intern)
Paris Marriott Rive Gauche Hotel & Conference Center - Paris, FranceEventsMarch 2016 - September 2016 · 7 months
The Paris Marriott Rive Gauche Hotel & Conference Center is located in the 14th arrondissement of Paris. This is a 4 * Hotel with 757 rooms including 51 suites and 4600 square meters of versatile spaces for organizing events. This is my third year internship of Bachelor Tourism Management. Missions as event coordinator: - Preparation of events ((from 5 to 100 people) with the customer: plan, choice of menus, validation of AV, set-up, animation, parking ... - Updating the event information in the OPERA planning software. - Creation of site plan (Meeting Matrix software). - Participation in the monitoring of clients on site (reception, presence at key moments of the event) and interface between operational teams of the hotel & conference center. - Competitive intelligence. • Various administrative tasks: Deposit monitoring, Invoicing, Purchase Order monitoring and post-event Tthank you letters,Customer satisfaction survey monitoring (ESS), crediting points / miles for Marriott Reward after customer events, C
Front Desk Receptionist
Aparthotel Playa Mar & Spa **** - Port de Pollença, SpainFront Office receptionJune 2015 - September 2015 · 4 months
Front Office, Marketing & Sales, Housekeeping (Intern)
Hotel Le Place d'Armes - Luxembourg City, LuxembourgSales & MarketingJune 2014 - August 2014 · 3 months
Le Place d'Armes is a five star hotel Relais & Châteaux. Located in the heart of Luxembourg city, it is one of the best hotel in the country. - Front Office : Welcoming, Check-in and rooming, Conciergerie (including porter and valet), E-mail processing, Reservations, Various tasks - Marketing & Sales : Viewing of the hotel and banquet rooms for external clients, Social network management and E-marketing, Customer database development, Mailing creation, Administrative assistance - Housekeeping : Support of chambermaid, Inspection of the rooms, Laundry management, Cleaning product inventory
Bachelor Tourism Management
EMVOL - ESC TroyesSeptember 2013 - September 2016
Hotel & restaurant management Major
Native or fluent
Date of birth
October 29th 1995
- Content Writing
- Fidelio Suite 8
- Laundry hotel
- Pack Office
- Report writing
- Visual communication