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I finished Bachelor of Science in Tourism Major in Airline operation which made me land to airport services in my first year in the corporate setting. I was not limited to my major hence I tried working in a travel agency as Administration Officer. Inclined to hospitality, I have a vast experience in Hotel Industry particularly in Front office operation as guest service agent for almost half a decade. I'm currently self employed running our family auto business here in the Philippines as of the moment. As a professional, I'm not limited to my major as I have a wide set of skills that are capable of doing any support, creative writing and management services. I'm very particular with details, can easily catch up and learn new things and can adapt the new environment in a very short period time. I'm a team player and still very much capable of doing things on my own.
EVF Trading - Taguig, PhilippinesAdministration & GeneralFebruary 2017 - Now · 2 years and 1 month
Scope of responsibilities ⦁ Providing office support including customer and (5) employee support. ⦁ Interviews and hires staff. ⦁ Keeping well-organised files and records of business activity. ⦁ Interacting with clients either on the phone or in person. ⦁ Following up on business communications, billing, and ordering. ⦁ Communicating with materials suppliers and vendors. ⦁ Invoicing ⦁ Making travel arrangements for staff.
Guest Service Agent
Centro Barsha By Rotana - Dubai, United Arab EmiratesFront Office receptionMarch 2012 - September 2016 · 4 years and 7 months
Scope of responsibilities To provide prompt, efficient and responsive service to all hotel guests and guest Inquiries to achieve a high level of satisfaction, and to maximise the business goals and needs. To be responsible for all systems and procedures related to the front office - Check-in, check-out, cashiering, night reception functions, reservation handling, telephone communication, general hotel and city knowledge, guest etiquette and other allied Front office and reservation tasks. Create an unforgettable Impression all time towards guests, staff members and visitors and go the extra mile to satisfy their expectations. In addition, to perform all the duties and carry out responsibilities occasionally assigned to ensure the highest level of personalized attention and standards of service.
Palawan Travel Services Company - Quezon City, PhilippinesAdministration & GeneralNovember 2009 - March 2011 · 1 year and 5 months
Handle minor Administrative function Documentation Supports the ticketing personnel and the tour operator in a daily administration of the office.
Passenger Service Assistant
Gulf Air PhilippinesParanque - Parañaque, PhilippinesCustomer ServiceApril 2008 - October 2009 · 1 year and 7 months
Scope of responsibilities ⦁ Greeting and checking passenger documentation. ⦁ To check passengers in using a computer based system, issuing boarding cards and baggage labels ⦁ Process passengers at the boarding gate ⦁ Apply airline regulations which may involve charging excess baggage or upselling ⦁ Adhere and apply strict security and safety regulations ⦁ Effectively assist passengers with their experience travelling through the airport
Bachelor of Science In Tourism Major in Airline Operation
PATTS College of Aeronautics - Parañaque, PhilippinesJune 2004 - March 2007
FilipinoNative or fluent100%
- Customer Service Skills
- Event planning
- Microsoft Office
- PMS OPERA