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Growing up I was always told that no one was good at everything but with a little bit of patience and practice you can be great at anything. Currently still on the road less traveled to being great at anything, I've learnt that one of my greatest attributes is my personality.
Starting my career in client servicing in Dubai has been an amazing opportunity. Everyone experiences an event in their own way, working in such a diverse market I have had the chance to learn about customer engagement and brand management, understanding that no matter how diverse we may be at the end of the day we can create an experience that brings us together.
Emirates Group - Dubai, United Arab EmiratesOtherMarch 2016 - March 2018
Manages the day to day usage as well as yearly enhancements of the Emirates Guest Management System Implemented the standardization of using a Guest Management System across 50+ markets for all upcoming events Organises training sessions throughout the network on the Emirates Guest Management System Collaborates with marketing and communications teams on standardization, design and production of marketing materials on over 50 events a year Client Relationship Management Provided comprehensive secretarial and administration services for all UAE based events Organises pre-event and post-event meetings for UAE based events Manages internal budgets Identiﬁes operational challenges as well as providing creative solutions Drafted and distributed clear, creative and eﬀective internal communications and training guides Built a strong network of relationships internally throughout the Emirates network
Assistant Event Coordinator
Nomad Events - Dubai, United Arab EmiratesEventsNovember 2014 - December 2015
Conceptualized project briefs to jump start the work of outside vendors and internal stakeholders Collaborated with marketing and communications teams on standardization, design and production of marketing materials on over 20 events a year Executed over 20 events nationally as well as internationally Managed and established production and logistic schedules Coordinated events to help increase consumer awareness Client Relationship Management Networked and interacted with local associations to optimize industry connections Leads pre-event and post-event meetings for assigned groups Managed client budgets to maximize revenue and meet the clients needs Identiﬁed operational challenges as well as providing creative solutions
Business Development Executive
Team Group - Dubai, United Arab EmiratesSales & MarketingJanuary 2014 - March 2014
Evaluated service needs and product satisfaction levels with established customers Collaborated with account executives to penetrate new accounts and identify potential customers Identiﬁed, coordinated and participated in client relationship-building activities and meetings Networked and interacted with local associations to optimize industry connections
Tours Ops Assistant
Emirates - Dubai, United Arab EmiratesTourismMarch 2012 - November 2012
Responsible for closing all Tours and Safaris reconciliation Emailing supplier invoices. Handling credit card tallying Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database Produced monthly reports using Excel. Organized forms, made photocopies, filed records and prepared correspondence and reports.
M&MU Management and Marketing Universal Business School - Dubai, United Arab EmiratesAugust 2017 - July 2018
The MBA International objective is to consolidate advanced knowledge and management competencies in a practical context, as well as to remove boundaries in handling complex situations, to build leadership potential so as to be able to interact effectively with a range of specialists and to implement business solutions effectively and effectively.
EMDI - Dubai, United Arab EmiratesSeptember 2012 - July 2013
EnglishNative or fluent100%
- Brand management
- Creative thinking
- Customer sevice
- Event Planning & Managing
- Quick leaner