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Extremely motivated, hard working, reliable and strongly result-oriented individual, flexible and adaptable in new situations, with solid communication, problem solving, decision-making, and interpersonal skills, leadership abilities.
Front Office Receptionist
Oceania Cruises - Miami, FL, United StatesFront Office receptionDecember 2017 - Now · 12 months
Providing all Guests with a premium level of service by insuring that all Guests requests are efficiently handled and attended in a courteous manner. Taking ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. Providing all services of the Guest Services desk; including, but not limited to: tracing missing luggage, lost and found services, newspaper reservations, printing and issuing of guest Pass cards, stateroom changes, and broadcasting ships announcements. Assisting guests with immigration and customs procedures and forms. Maintaining knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests. Providing Guests accounts services: accepting cash payments, cashing Traveller’s checks or exchanging foreign currencies, assisting Guests with credit cards registrations. Following established procedures to maintain, safeguard, balance and reconcile, assigned cash float. Assisting guests during boarding and departure process, including establishing on board credit, and closing of guest accounts. Providing Guests with answers, alternatives and solutions to issues presented Providing cash and guest account services: accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Following established procedures to maintain, safeguard, balance and reconcile, assigned cash float. Assisting guests during boarding and departure process, including establishing onboard credit, selling and printing Explorations Tickets and closing of guest accounts.
Regent Seven Seas Cruises - Miami, FL, United StatesFront Office receptionMay 2017 - November 2017 · 7 months
Guest Services Agent Senior
MSC Cruises - Sorrento, ItalyFront Office receptionFebruary 2013 - December 2016 · 3 years and 11 months
Odessa National University of Food Technology - Odessa, UkraineSeptember 2008 - June 2010
RussianNative or fluent100%
UkrainianNative or fluent100%
- Advanced computer software skills
- Confident Fidelio Cruise Management System and Mic
- Confident Micros user
- Excellent communication skills, both written and v
- knowledge of how to use basic office equipment
- • Proficiency in all areas of Microsoft Office