Elena Di Carlo

Elena Di Carlo

HOSPITALITY OPERATOR at Costa Crociere
Lives in La Spezia, Italy

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About me

STRONG FLEXIBILITY AND ADAPTABILITY TO DIVERSE AND INTERNATIONAL WORKING PLACES AND VERY GOOD TEAM WORKER. THANKS TO MY LANGUAGE SKILLS I IMPROVED MY CUSTOMER CARE.

Experience

9 years and 9 months

  • HOSPITALITY OPERATOR

    Costa Crociere - Genoa, Italy

    Front Office reception
    July 2014 - Now · 9 years and 9 months

    WELCOME GUEST AND GIVE INFORMATION ABOUT LIFE ONBOARD. PROBLEM SOLVING ON THEIR NEEDS AND COMPLAINTS. PHONE OPERATOR DUTIES AS WELL AS NIGHTSHIFT OPERATOR.

  • Receptionist

    Le Esperidi Camping Village - Marina di Bibbona, Italy

    Reception
    May 2021 - September 2021 · 5 months

    - FRONT DESK RECEPTIONIST: check in & out agent for 2000 guests, Italian & German speaking. Cash floatmanagement for deposits and final payments. - BACK OFFICE RECEPTIONIST: Reservations agent via phone and email, for camper - caravan - tent pitches.

  • RECEPTIONIST

    LE ESPERIDI" VILLAGE - Las Vegas, NV, United States

    Reception
    May 2021 - September 2021 · 5 months

    2000 guests, Italian & German speaking. Cash float management for deposits and final payments. - BACK OFFICE RECEPTIONIST: Reservations agent via phone and email, for camper - caravan - tent pitches.

  • HOSPITALITY OPERATOR

    COSTA CROCIERE; ON BOARD

    Other
    July 2014 - November 2020 · 6 years and 5 months

    2500 to 4000 passengers: dealing with problems related to cabin reservations or additional on-board services, collaborating with other departments, until the final guest feedback is obtained. - BACK OFFICE RECEPTIONIST: phone operator handling medical emergency calls, internal guest requests and international satellite calls for guests and department heads. Use of Sa&Pi System on-board for complaint management, guests requests, on-board access control and final payments management. - LANGUAGE ASSISTANCE ashore for medical emergencies of foreign guests in Italian ports or viceversa. - NIGHTSHIFT OPERATOR: accounting tasks concerning final payments at the end of the cruise. - MENTOR for the new hired during their first two weeks onboard, assisting them from the familiarization phase and explaining job description and duties.

  • Concierge Agent

    Crystal River Cruises - Valletta, Malta

    Concierge
    August 2018 - July 2019 · 1 year

    WELCOME AMERICAN GUESTS ONBOARD THE RIVER SHIPS, RECEPTION DUTIES FOR FRONT AND BACK OFFICE, CONCIERGE DUTIES AS PROVIDING GUESTS WITH TOURIST INFORMATION ON DIFFERENT PORTS OF CALL IN NETHERLANDS AND GERMANY

  • RIVER CONCIERGE

    CRYSTAL RIVER CRUISES

    Concierge
    July 2018 - July 2019 · 1 year and 1 month

    - On-board desk agent providing tourist information on ports of call along the Middle Rhine Valley, UNESCO heritage site. - Accounting tasks with cash float for final payments using Fidelio Management System - Tour Manager escorting groups of 20 guests on organized cruise package excursions on ports of call along the Rhine.

  • RECEPTIONIST

    SILVERSEA CRUISES; ON BOARD

    Reception
    April 2018 - July 2018 · 4 months

    - Use of Fidelio Management System on a daily basis for check in & out, as well as for accounting tasks with cash float for final payments. - Frequent use of Outlook Mail with other Department Heads and use of Mail Merge to create personalized invitations for VIP guests to on-board formal dinners or cocktail nights. OBJECTIVES I am looking for a work environment where I can practice foreign languages on a daily basis. It must be dynamic concerning the variety of daily tasks to be performed, as well as in the willingness of the company to propose internal growth paths for employees.

  • Receptionist

    Silversea Cruises - Monaco-Ville, Monaco

    Reception
    April 2018 - July 2018 · 4 months

    FRONT DESK RECEPTIONIST, ASSISTING GUESTS WITH TOURIST INFORMATION ABOUT DIFFERENT PORTS OF CALL & HANDLING COMPLAINTS.

Education

  • ERASMUS - UNIVERSIDAD EUROPEA MIGUEL DE CERVANTES

    September 2011 - June 2012

  • BACHELOR SCIENZE DEL TURISMO

    Fondazione Campus - Lucca, Italy

    September 2010 - March 2014

Languages

6 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • French

    Full professional

  • Spanish

    Full professional

  • German

    Professional working

  • Portuguese

    Limited working

Personal information

Nationalities

  • Italian

Skills

5 skills

  • ABLE TO WORK LONG HOURS
  • Guests relations
  • SWOT analysis
  • TEAM LEADER
  • VERY POLITE

Additional Information

1 information shared

  • WILLING TO LEARN

    ALWAYS WILLING TO LEARN NEW SUBJECTS AND WILLING TO PRACTISE MY KNOWLEDGE

Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Donato Lamorte
Chef de Rang barista alle colazioni at Hotel Villa Malpensa
View 7 connections
Following
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Milan, Italy
Hotel AM
Hotel AM
Barcelona, Spain
Melia Hotels International
Other members
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Genoa, Italy
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Mirella Scalari
Genoa, Italy
Lisa Sisti
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View more
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