Elena Fraile

Elena Fraile

Attachée Direction - Duty Manager at Hôtel du Collectionneur Arc de Triomphe
Lives in Paris, France
over 6 months ago

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Experience

  • Attachée Direction - Duty Manager

    Hôtel du Collectionneur Arc de Triomphe - Paris, France

    Guest Relations
    July 2018 - Now · 6 months

  • Guest Relations Agent

    Mélia Paris La Défense - Paris, France

    Guest Relations
    January 2018 - July 2018 · 7 months

    Attention personnalisé aux clients VIP. Assurer un service qui répond pleinement aux attentes des clients. Maintenir des relations positives avec les clients dans tout moment. Résoudre les plaintes des clients, assurant leur satisfaction. Positionnement et réputation en ligne. Évaluer et recevoir des commentaires sur les expériences des clients.

  • Guest Relations Trainee

    Mélia Paris La Défense - Paris, France

    Guest Relations
    July 2017 - January 2018 · 7 months

Education

  • Master on Event Management, Protocol and Business Tourism

    The Ostelea School of Tourism&Hospitality - Madrid, Spain

    September 2016 - July 2017

  • Grado en Estudios Ingleses

    Universidad Complutense de Madrid - Madrid, Spain

    September 2011 - June 2015

Languages

  • Spanish
    Native or fluent
    100%
  • French
    Full professional
    80%
  • English
    Full professional
    80%
  • Portuguese
    Limited working
    40%
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