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Always searching for the best results builded through team work and personal goals according to the importance of the values of respect, honest and responsibility.
SELINA - Mexico City, MexicoRooms divisionFebruary 2018 - August 2018 · 7 months
Manage, modify and implement front desk every day schedules, tasks and protocols. Manage communication with guests and deal with complaints ensuring standards of customer service. Sinergy on the day to day operations with housekeeping, maintenance and security.
Sol Melia - Magaluf, SpainManagement TraineeJune 2017 - November 2017 · 6 months
Management trainee involving Guest Experience, Sales, Food & Beverage, General management.
Grupo Real Turismo - Mexico City, MexicoReservationsJanuary 2016 - January 2017 · 1 year and 1 month
Front desk Agent
HABITA - Mexico City, MexicoFront Office receptionAugust 2015 - December 2015 · 5 months
Intercontinental Mexico City - Mexico City, MexicoFront Office receptionOctober 2013 - December 2013 · 3 months
While I made my internship as a Guest Relations Agent I had to pay special attention to VIP Guests, realize everyday room inspections and I also was in charge of the business center.
JW Marriot Mexico City - Mexico City, MexicoHuman ResourcesMay 2013 - August 2013 · 4 months
As the front desk agent in Human resources my principal responsibilities were to support with recruitment process and help coworkers but I also had to organize internal events.
Master of International Business of Hotel and Design Management
IHTTI School of Hotel Management - Neuchâtel, SwitzerlandFebruary 2017 - Now
Bachelor of Science in Hotel Management
Centro de Estudios Superiores de San Angel - Mexico City, MexicoAugust 2011 - June 2015
SpanishNative or fluent100%