Elena Hernández Rico

Elena Hernández Rico

Student from IHTTI School of Hotel Management
Lives in Mexico City, Mexico
over 6 months ago

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Always searching for the best results builded through team work and personal goals according to the importance of the values of respect, honest and responsibility.

Experience

  • Rooms Supervisor

    SELINA - Mexico City, Mexico

    Rooms division
    February 2018 - August 2018 · 7 months

    Manage, modify and implement front desk every day schedules, tasks and protocols. Manage communication with guests and deal with complaints ensuring standards of customer service. Sinergy on the day to day operations with housekeeping, maintenance and security.

  • Management trainee

    Sol Melia - Magaluf, Spain

    Management Trainee
    June 2017 - November 2017 · 6 months

    Management trainee involving Guest Experience, Sales, Food & Beverage, General management.

  • Reservations Agent

    Grupo Real Turismo - Mexico City, Mexico

    Reservations
    January 2016 - January 2017 · 1 year and 1 month

  • Front desk Agent

    HABITA - Mexico City, Mexico

    Front Office reception
    August 2015 - December 2015 · 5 months

  • Trainee

    Intercontinental Mexico City - Mexico City, Mexico

    Front Office reception
    October 2013 - December 2013 · 3 months

    While I made my internship as a Guest Relations Agent I had to pay special attention to VIP Guests, realize everyday room inspections and I also was in charge of the business center.

  • Trainee

    JW Marriot Mexico City - Mexico City, Mexico

    Human Resources
    May 2013 - August 2013 · 4 months

    As the front desk agent in Human resources my principal responsibilities were to support with recruitment process and help coworkers but I also had to organize internal events.

Education

  • Master of International Business of Hotel and Design Management

    IHTTI School of Hotel Management - Neuchâtel, Switzerland

    February 2017 - Now

  • Bachelor of Science in Hotel Management

    Centro de Estudios Superiores de San Angel - Mexico City, Mexico

    August 2011 - June 2015

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
  • Portuguese
    Notions
    20%

Skills

  • AutoCad
  • Opera
  • Reviewpro
  • Revit
  • Sihot
  • Sketchup
  • WINKS
Connections
Kinga Kuchta
Restaurant & Bars Supervisor at Marriott International
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Bibek Poudel
Co-Founder at IDEA Management & Consulting services Pvt. Ltd
View 46 connections
Following
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