Elena Kaludova

Elena Kaludova

Technical Support Specialist at C3i Solutions/ HCL Technologies
Lives in Sofia, Bulgaria

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About me

Specialist with a wide range of knowledge acquired through excellent education in leading universities. Disciplined and responsible, with high quality standards and diverse experience in leading multinational companies. Excellent orator and successful tutor with impeccable oral and written communication skills. Appreciated for achieving the set goals using good business techniques and the ability to apply best practices from one field to another. Presenting great enthusiasm and efficiency at a work requiring critical and analytical thinking. Motivated and capable to creatively use innovative approaches. People oriented, positive, ethical and with an extensive success drive.

Experience

3 years and 9 months

  • Technical Support Specialist

    C3i Solutions/ HCL Technologies - Sofia, Bulgaria

    IT & Technology
    October 2022 - Now · 1 year and 6 months

    Perform troubleshooting techniques to provide resolutions in support of B2B customers. Diagnose and resolve technical issues, related to diverse devices and multiple software applications. Collaborate with colleagues and other resources in support of complex issues. Provide tutoring and guidance to colleagues and new hires. Proactively take initiative on resolving multiple complex issues. Provide tutoring and guidance to B2B customers. Create innovative approaches for more efficient resolution practices of the more complex B2B customer issues.

  • Front Desk Supervisor

    Hilton New Orleans Riverside - New Orleans, LA, United States

    Reception
    July 2019 - March 2020 · 9 months

    Manage and coordinate the departmental activities in accordance with the requirements of the execution rules to fully achieve all set objectives. Translating corporate goals into functional and individual goals. Create and maintain an excellent working environment and appropriate conditions and incentives for development. Manage resource levels to effectively balance workload to resources and drive productivity. Guide the team, allocate the tasks, and control the quality of the general operations. Manage work meetings, connected to the overall performance and the achievement of the set results. Responsible of maintaining proper documentation of all processes and operations, as well as reassure the proper storage of the documentation. Tracking results and reporting to senior management. Act as a liaison between the organization and the employees. Provides expert problem management support to difficult and high-profile customer issues. Rewards and achievements: Rewarded Employee of the Month

  • Room Blocking Coordinator

    Hilton New Orleans Riverside - New Orleans, LA, United States

    Room Division Management
    March 2019 - July 2019 · 6 months

    Creating and managing client accounts in the operations system. Analyze workflow to ensure efficient operations. Implement process improvements. Attending weekly management meetings and business events regarding the day-to-day improvements. Working closely with the sales department on creating business plans and strategies to achieve the set organization goals. Provide accurate, timely, and professional reports to senior management. Manage and maintain effective communication cross-organizationally. Meet all daily reporting requirements and manage internal control processes. Act as liaison between the organization departments. Provide efficient resolution of customer issues.

  • Executive Lounge Coordinator

    Zurich Marriott Hotel - Zürich, Switzerland

    Customer Service
    February 2017 - August 2017 · 7 months

    Assist with challenging client requests. Develop strong relationships with customers, connected with key business stakeholders. Provide expert support to high-profile customer. Present cooperative spirit and initiative on special projects outside regular responsibilities. Rewards and achievements: Marriott Golden Start of Excellence

  • Night Auditor

    Au Parc Hotel - Fribourg, Switzerland

    Reception
    December 2015 - June 2016 · 7 months

    Manage and coordinate all organizational activities at night in accordance with the requirements of the execution rules. Responsible for overseeing and completing all end-of-day financial transactions and reports, including balancing the day's sales and preparing daily deposit. Ensure that all transactions are accurately recorded, and that all necessary paperwork is completed and filed properly. Ensure that all security procedures are followed. Ensure that all guest complaints are properly documented and addressed in a timely and professional manner. Provide training and support to front desk staff and other hotel employees as needed. Monitor the hotel's resources and implement measures to reduce costs and increase efficiency. Communicate with other departments and managers to ensure that all organizational operations are running smoothly and efficiently.

Education

  • Bachelor in International Hospitality and Tourism Operations

    HTMi, Hotel and Tourism Management Institute - Sörenberg, Flühli, Switzerland

    August 2014 - January 2019

    Management and Leadership strategies; HR Management; Finance; Business administration; Marketing; Business strategies Projects and rewards: -Rewarded finalist in Sörenberg concepts project creation - Twice -Head of Marketing department of Multinational Gala Charity event

  • Bachelor in International Hospitality Management

    University of Ulster - Coleraine, United Kingdom - Coleraine, United Kingdom

    August 2014 - January 2019

    Management and Leadership strategies; HR Management; Finance; Business administration; Marketing; Business strategies; Research paper

  • High School Diploma

    Private Secondary Language School "Dr - Sofia, Bulgaria

    September 2009 - May 2014

Languages

3 languages

  • English

    Native or fluent

  • Bulgarian

    Native or fluent

  • German

    Limited working

Personal information

Nationalities

  • Bulgarian

Work Permits

  • European Union

Date of birth

August 31st 1995

Driving License

Yes

Skills

21 skills

  • Bartending
  • Customer-service
  • Driving License
  • Event Management
  • Event planning
  • FOMS Reservations System
  • Food and Beverage
  • Front desk management
  • Front Office
  • Hospitality
  • Hospitality Management
  • Hotel Management
  • Micros
  • Microsoft Office
  • Night audit
  • OnQ Reservation System
  • Opera Reservation system
  • Research
  • Reservations
  • Room Blocking
  • Teamwork

Additional Information

5 informations shared

  • Volunteer Participant at Private Secondary Language School "Dr. Maria Montessori"

    Christmas markets
    Charity events at school
    Visit and assistance to different organizations
    School Newspaper

  • Volunteer Barista Assistant

    Café Cherry, Sofia Bulgaria

  • Volunteer Shop Assistant and Allrounder

    Aldira 09, Sofia, Bulgaria

  • Soerenberg Concept Competition Finalist

    Finalist in a Competition with a task of creating a Concept for a Restaurant

  • Soerenberg Concept Competition Finalist

    Finalist in a Competition with a task of creating a Concept of an Event.

Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
James Smith
Army at United Nation
Richel Misquitta
Front Office Executive at Twenty Four Hotel
View 5 connections
Following
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InterContinental Davos
Davos, Switzerland
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Vienna, Austria
Gstaad Palace
Gstaad Palace
Gstaad, Saanen, Switzerland
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Georgia Sula
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View more
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