Elena Novak

Elena Novak

Guest Relations Manager at Turquoise hotel 5*
Lives in Shatrovo, Russia
over 6 months ago

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Hello!
My name is Elena,i am 6 month worked in Side(Turkey) in hotel TURQUOISE 5*,my position-GUEST RELATION.Now my hotel is closed,because the season is over, so thats why i want to find job in Dubai.
I speak English and Russian.In Russia i worked in hotel BRIDGE RESORT 4* sales manager.
Best regards,

Experience

  • Guest Relations Manager

    Turquoise hotel 5* - Side Belediyesi, Turkey

    Front Office reception
    April 2018 - October 2018 · 7 months

    - Providing comprehensive assistance to guests. -Drawing up daily reports on guest reviews about the hotel: WELCOME / FAREWELL CALL LOG, MPG report. - booking ala-carte restaurants, evening restaurant roundtrips, chatting with guests. - Weekly participation in the Turkish course of food, translation from English to Russian of recipes. - Informing employees of other departments about the arrival of guests, their special wishes, requests and personal preferences, as well as the possibility of providing services to guests according to their personal preferences. - To provide assistance to the front desk at the time of arrival and departure of guests, to answer guests' questions, to inform about special services at the hotel services. -Organization anniversary, honeymoon, birthday parties for guests. -Help the resolution of all arising controversial issues. - Special attention to guests in the hospital, visiting guests in the hospital (with flowers).

  • HR Manager

    Bridge resort hotel 4* - Sochi, Russia

    Human Resources
    November 2017 - April 2018 · 6 months

    placement of vacancies and staff recruitment; -registration of foreign citizens; -report submission; -recruitment by competence; -mass selection; -acceptance of documents for registration; -assistance to the head of the Human Resources Department

  • Sales Manager

    Bridge resort hotel 4* - Sochi, Russia

    Sales & Marketing
    August 2014 - November 2017 · 3 years and 4 months

    Processing incoming requests; Increase the rate of return of events; Conclusion of one-time contracts; Maintaining annual contracts; Work with MICE and BTA agencies; Development and maintenance of relations with agencies and direct customers; Implementation of additional sales; Achievement of budgetary indicators of the entrusted market segment;

  • Assistant of General Manager

    LLC Energobalance - Yekaterinburg, Russia

    Administration & General
    August 2012 - August 2014 · 2 years and 1 month

    -frame office work, the formation of personal affairs of employees, the formulation of orders for personnel, osn. activities (staff 20 people) - information and reference services for the activities of the director; - drawing up of documents, translation of various documentation (English language) - registration of incoming, outgoing correspondence; -providing the life of the office; -the organization of document management in accordance with the nomenclature of cases; - Reception of visitors, execution of orders of the head, booking of air and railway tickets, booking of hotels, organization of meetings of the head. - selection of personnel for open vacancies, keeping minutes of meetings; - work with contracts for suppliers of goods and services (coordination, conclusion) - writing articles for the company's website (www.gf8.ru) -knowledge of the Labor Code

Education

  • specialist

    Tyumen State University - Tyumen, Russia

    September 2006 - June 2011

    Tyumen Institute of Human Sciences, Documentation and document management software,office-manager.

Languages

  • Russian
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Conflict Resolution
  • Detail oriented
  • Multi tasking

Other

  • ABOUT ME

    I am champion of the Sverdlovsk region in mixed martial arts (MMA), champion of the Tyumen region and the city of Kurgan in basketball, I like to travel: Azerbaijan, Armenia, Georgia, United Arab Emirates, Turkey.
    Tolerant to someone else's lifestyle, behavior, customs;
    I don’t have tattoos, facial piercings, speech defects, chronic diseases, convictions.My height-169,weight-60 kg

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