Eleonora Bernasconi

Eleonora Bernasconi

Bartender & Kiosk Supervisor at Epcot, Walt Disney World
Lives in Orlando, FL, United States
over 6 months ago

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Organised, indipendent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. High energy, outgoing young girl with a dedication to positive guest relations desires a position as a front desk assistant in a hotel. High volume dininig, custumer service and cash handling background.

Experience

  • Bartender & Kiosk Supervisor

    Epcot, Walt Disney World - Orlando, FL, United States

    F&B other
    July 2017 - November 2018 · 1 year and 5 months

    •Deliver friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications •Maintained knowledge of current menu items garnishes ingredients and preparation methods •Appropriately suggested additional items to customers to increase restaurant sales •Promptly served all alcoholic and non-alcoholic beverages to guests

  • Front Desk Agent

    NH Hotel Group - Milan, Italy

    Front Office reception
    November 2016 - July 2017 · 9 months

    Nh Collection President

  • Front desk agent

    Rocco Forte Hotels - Sciacca, Italy

    Front Office reception
    April 2016 - November 2016 · 8 months

    During my Internship, I was responsible for providing exceptional guest service for all resort guests, handling registration, room assignments, checking in/out and cashiering in a pleasant, specialized manner in order to provide a superior level of customer service. Assist the concierge in handling email and facsimile and providing guest with information regarding hotel facilities and local attractions.

  • Concierge

    Starwood Hotels and Resorts Worldwide - Milan, Italy

    Front Office concierge
    May 2015 - September 2015 · 5 months

    Trained to satisfy all guests’requests during their stay such as: booking theatre tickets, tables in upscale restaurants, providing guests variety of information regarding the city, coordinating luggage porters.. Able to anticipate the needs of the guest allowing them a satisfying and rewarding stay. Making them feel better than when they arrived

Education

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Active listener
  • Cross-functional Team
  • Handling complaints
  • Microsoft Office Package
  • PMS OPERA
  • PMS Protel
  • VERBAL COMMUNICATION
Connections
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
Krisantus Sutrisno
Intern at Four Seasons Hotel
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
View 27 connections
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