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Organised, indipendent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. High energy, outgoing young girl with a dedication to positive guest relations desires a position as a front desk assistant in a hotel. High volume dininig, custumer service and cash handling background.
Bartender & Kiosk Supervisor
Epcot, Walt Disney World - Orlando, FL, United StatesF&B otherJuly 2017 - November 2018 · 1 year and 5 months
•Deliver friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications •Maintained knowledge of current menu items garnishes ingredients and preparation methods •Appropriately suggested additional items to customers to increase restaurant sales •Promptly served all alcoholic and non-alcoholic beverages to guests
Front Desk Agent
NH Hotel Group - Milan, ItalyFront Office receptionNovember 2016 - July 2017 · 9 months
Nh Collection President
Front desk agent
Rocco Forte Hotels - Sciacca, ItalyFront Office receptionApril 2016 - November 2016 · 8 months
During my Internship, I was responsible for providing exceptional guest service for all resort guests, handling registration, room assignments, checking in/out and cashiering in a pleasant, specialized manner in order to provide a superior level of customer service. Assist the concierge in handling email and facsimile and providing guest with information regarding hotel facilities and local attractions.
Starwood Hotels and Resorts Worldwide - Milan, ItalyFront Office conciergeMay 2015 - September 2015 · 5 months
Trained to satisfy all guests’requests during their stay such as: booking theatre tickets, tables in upscale restaurants, providing guests variety of information regarding the city, coordinating luggage porters.. Able to anticipate the needs of the guest allowing them a satisfying and rewarding stay. Making them feel better than when they arrived
Hospitality and tourism management
IATH - International Academy of Tourism and Hospitality Lake Como [ ITS College Italy ] - Como, ItalyOctober 2014 - July 2016
ItalianNative or fluent100%
- Active listener
- Cross-functional Team
- Handling complaints
- Microsoft Office Package
- PMS OPERA
- PMS Protel
- VERBAL COMMUNICATION