Eleonora Achibaieva

Eleonora Achibaieva

Guest Relations Executive at Bahi Ajman Palace Hotel
Lives in Dubai, United Arab Emirates

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About me

Seeking a position that will benefit from my customer service experience, positive interaction skills where my 8 years experience can improve customer satisfaction
Customer Service Representative with deep experience in enhancing customer experience through mentoring and coaching I have a passion for customer service and I can create innovative solutions to keep customers committed to your brand and have them coming back for more

Experience

9 years and 5 months

  • Guest Relations Executive

    Bahi Ajman Palace Hotel - Dubai, United Arab Emirates

    Guest Relations
    October 2018 - October 2019 · 1 year and 1 month

  • Customer Service Executive

    Royal Residens - Umm Al Quwain, United Arab Emirates

    Guest Relations
    August 2017 - August 2018 · 1 year and 1 month

    Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service. - Scheduled dining room reservation, arranged parties, special services for diners, received and recorded dining reservations. - Present menus, create personal dining experience, answer questions and offer information on menu items, beverage, and specials - Accept and organize reservations and prioritize reservations to accommodate customers.

  • Restaurant Manager

    Restaurant Favor - Ukrainka, Ukraine

    F&B service
    May 2014 - August 2017 · 3 years and 4 months

    Customer service Manager/ Event-Coordinator - Take responsibility for the business performance of the restaurant. - Analyze and restaurant sales levels and profitability. - Organize marketing activities, such as promotional events and discount schemes. - Prepare reports at the end of the shift/week, including staff control, food control and sales. - Create and execute plans for department sales, profit, and staff development. - Plan and coordinate menus. - Coordinate the operation of the restaurant during scheduled shifts. - Recruit, train, manage and motivate staff. - Respond to customer queries and complaints. - Meet and greet customers, organize table reservations and offer advice about the menu and wine choices. - Maintain high standards of quality control, hygiene and health, and safety. - Check stock levels, order supplies and prepare cash drawers and petty cash. - Organized and detail oriented event planner - Expert in selecting and transforming venues to accommodate clients’ needs successfully developed strong relationships with quality vendors. Proven ability to manage schedules meet tight deadlines and offer consistently high-quality events. - Direct the planning and execution of corporate events (meetings) for prestigious corporate clients

  • Head Hostess

    Restaurant Favor - Ukrainka, Ukraine

    F&B service
    May 2010 - September 2014 · 4 years and 5 months

    Relate with clients when they arrive and when they are leaving Thank clients for their patronage when they are leaving Communicate with customers while they wait for their drink and food order Ensure complete and consistent cleanliness of the hostess area Be available to answer calls and to greet guests Provide assistance to servers with tallies at shift ends Supervise host book efficiently and oversee clients seating arrangements Handle clients amicably and with understanding whether they have reservation or not Make great and impressive first impression on clients Schedule reservation for guests both in person and over the phone

Education

Languages

2 languages

  • Russian

    Professional working

  • English

    Professional working

Personal information

Nationalities

  • Ukrainian

Skills

3 skills

  • Easygoing
  • strong interpersonal skills
  • Teambuilder
Connections
Ionut Patea
Food and Beverage Manager at Dubai Marriott Hotel Al Jaddaf
Virtus Bobga Sama
Guest Assistance Agent at Hilton Garden Inn Dubai Al Jadaf Culture Village.
Hamza Khan
Reservation Agent at ROSE HOTELS & HOTEL APARTMENTS, DUBAI, UAE
View 14 connections
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