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Seeking a position that will benefit from my customer service experience, positive interaction skills where my 8 years experience can improve customer satisfaction
Customer Service Representative with deep experience in enhancing customer experience through mentoring and coaching I have a passion for customer service and I can create innovative solutions to keep customers committed to your brand and have them coming back for more
Customer Service Executive
Royal Residens - Umm Al Quwain, United Arab EmiratesGuest RelationsAugust 2017 - August 2018 · 1 year and 1 month
Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service. - Scheduled dining room reservation, arranged parties, special services for diners, received and recorded dining reservations. - Present menus, create personal dining experience, answer questions and offer information on menu items, beverage, and specials - Accept and organize reservations and prioritize reservations to accommodate customers.
Restaurant Favor - Ukrainka, UkraineF&B serviceMay 2014 - August 2017 · 3 years and 4 months
Customer service Manager/ Event-Coordinator - Take responsibility for the business performance of the restaurant. - Analyze and restaurant sales levels and profitability. - Organize marketing activities, such as promotional events and discount schemes. - Prepare reports at the end of the shift/week, including staff control, food control and sales. - Create and execute plans for department sales, profit, and staff development. - Plan and coordinate menus. - Coordinate the operation of the restaurant during scheduled shifts. - Recruit, train, manage and motivate staff. - Respond to customer queries and complaints. - Meet and greet customers, organize table reservations and offer advice about the menu and wine choices. - Maintain high standards of quality control, hygiene and health, and safety. - Check stock levels, order supplies and prepare cash drawers and petty cash. - Organized and detail oriented event planner - Expert in selecting and transforming venues to accommodate clients’ needs successfully developed strong relationships with quality vendors. Proven ability to manage schedules meet tight deadlines and offer consistently high-quality events. - Direct the planning and execution of corporate events (meetings) for prestigious corporate clients
Restaurant Favor - Ukrainka, UkraineF&B serviceMay 2010 - September 2014 · 4 years and 5 months
Relate with clients when they arrive and when they are leaving Thank clients for their patronage when they are leaving Communicate with customers while they wait for their drink and food order Ensure complete and consistent cleanliness of the hostess area Be available to answer calls and to greet guests Provide assistance to servers with tallies at shift ends Supervise host book efficiently and oversee clients seating arrangements Handle clients amicably and with understanding whether they have reservation or not Make great and impressive first impression on clients Schedule reservation for guests both in person and over the phone
Sheffield Hallam University - Hospitality and Tourism Management - Sheffield, United KingdomSeptember 2016 - September 2018
- strong interpersonal skills