Eleonora Intrigila

Eleonora Intrigila

guest relation agent at JW Marriott Venice Resort & Spa
Lives in Italy
over 6 months ago

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Being owner of hospitable nature,guest service acumen developed in me naturally .
I like challenges and I wish to improve my skills and collecting interesting professionals experiences.I am an entusiasthic,positive and smiling person.In Marriott I have learnt everything about high hotel standards,how to make Vip assignment,writing cards, surprising guests,managing complains,working in team,empathy,and listening to the bell (anticipating guests needs)
I am determinate,flexible,cheerful,a good communicator and work well in a team enviroment. I am highly motivated,dynamic and friendly. I also pride myself on my interpersonal skills and my ability to learn quickly. Italian mother tongue with a very good knowledge of English and Spanish, and a basic knowledge of French. I have “front office manager Certificate” and some certificates from Hilton worldwide University. Above all, I have a passion for the hospitality industry and a strong desire to build a career in it through hard work and dedication.My next goal is working at marketing department.

Experience

  • guest relation agent

    JW Marriott Venice Resort & Spa - Venice, Italy

    Guest Relations
    April 2016 - July 2016 · 4 months

    high hotel standards, Vip assignment,writing cards, surprising guests,managing complains,working in team,empathy,and listening to the bell (anticipating guests needs)

Education

  • marketing

    ironwood college - Adelaide, Australia

    January 2018 - May 2018

    Marketing

  • upper Inter.English

    Scei - Adelaide, Australia

    January 2017 - November 2017

    English certificate

  • front office manager

    Scuola Italiana Turismo Academy - Florence, Italy

    January 2016 - March 2016

    "front office manager" certificate

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • French
    Notions
    20%

Skills

  • Ability to empathize
  • Assessing guest satisfaction
  • Booking
  • Channel Manager
  • Check in & check out
  • Composure
  • Conciergerie
  • Eager to learn
  • Events
  • Excellent guest relation
  • figaro
  • Great teamwork skills
  • Guest experience
  • High motivated
  • I enjoy challenges.
  • Marketing
  • nuconga
  • Opera
  • Problem solving
  • Reservation
  • Revenue
  • Sales
  • VERBAL COMMUNICATION
  • Very ambitious
  • Very flexible

Other

Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Leonardo Forti
Volunteer in Permaculture at Mindfullness Project
View 11 connections
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