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Being owner of hospitable nature,guest service acumen developed in me naturally .
I like challenges and I wish to improve my skills and collecting interesting professionals experiences.I am an entusiasthic,positive and smiling person.In Marriott I have learnt everything about high hotel standards,how to make Vip assignment,writing cards, surprising guests,managing complains,working in team,empathy,and listening to the bell (anticipating guests needs)
I am determinate,flexible,cheerful,a good communicator and work well in a team enviroment. I am highly motivated,dynamic and friendly. I also pride myself on my interpersonal skills and my ability to learn quickly. Italian mother tongue with a very good knowledge of English and Spanish, and a basic knowledge of French. I have “front office manager Certificate” and some certificates from Hilton worldwide University. Above all, I have a passion for the hospitality industry and a strong desire to build a career in it through hard work and dedication.My next goal is working at marketing department.
guest relation agent
JW Marriott Venice Resort & Spa - Venice, ItalyGuest RelationsApril 2016 - July 2016 · 4 months
high hotel standards, Vip assignment,writing cards, surprising guests,managing complains,working in team,empathy,and listening to the bell (anticipating guests needs)
ironwood college - Adelaide, AustraliaJanuary 2018 - May 2018
Scei - Adelaide, AustraliaJanuary 2017 - November 2017
front office manager
Scuola Italiana Turismo Academy - Florence, ItalyJanuary 2016 - March 2016
"front office manager" certificate
ItalianNative or fluent100%
- Ability to empathize
- Assessing guest satisfaction
- Channel Manager
- Check in & check out
- Eager to learn
- Excellent guest relation
- Great teamwork skills
- Guest experience
- High motivated
- I enjoy challenges.
- Problem solving
- VERBAL COMMUNICATION
- Very ambitious
- Very flexible
Marketing certificateDownload the file