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About me
I am a professional in the tourism sector, specializing in front desk. The last few years I have worked as Front Desk Manager with excellent results and look for a job of similar characteristics anywhere in the world.
Experience
23 years and 2 months
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Hotel Manager
Hotel Jaume I - Barcelona, Spain
ManagementSeptember 2016 - February 2019 · 2 years and 6 monthsFunctions: Creation, training and consolidation of a new and competent team (all departments). Support for accounting, purchases, payments to suppliers and control of expenses. Management and solution of conflicts with clients and/or employees, personalized treatment with VIP clients. Revenue Management task to achieve the objectives imposed by the company (including extranets). Hiring with suppliers. Reason for change: Change of the company that manages the property.
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Front Desk manager
Hotel Urquinaona - Barcelona, Spain
ReceptionSeptember 2014 - September 2016 · 2 years and 1 monthFunctions: customer service, control of quality standards, employee training, conflict resolution, schedules, dealing with suppliers and partners, tasks of Revenue Management as the correct allocation of prices according to the relative situation of the countries of origin, level of own reserves, the state of the competition and the favourable ratings and comments in the different reservation platforms. Sales extranets management: Booking, Agoda, Expedia, Easytobook, etc. Reason for change: Professional improvement.
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Front Desk Manager
Hotel Moderno - Barcelona, Spain
ReceptionMay 2010 - September 2014 · 4 years and 5 monthsFunctions: customer service, control of quality standards, employee training, conflict resolution, schedules, dealing with suppliers and partners, tasks of Revenue Management as the correct allocation of prices according to the relative situation of the countries of origin, level of own reserves, the state of the competition and the favourable ratings and comments in the different reservation platforms. Management of sales portals: Booking, Agoda, Expedia, Easytobook, etc. Reason for change: Transfer to group company.
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Recepctionist
Hotel Guitar Central Park Resort and Spa - Lloret de Mar, Spain
Front Office receptionMarch 2009 - May 2010 · 1 year and 4 monthsFunctions: check in / check out, telephone service, customer billing, booking management, customer service and administrative tasks specific to the position. Reason of change: Professional improvement.
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Account Manager
Banco Pastor - Barcelona, Spain
Account ManagementDecember 2007 - January 2009 · 1 year and 2 monthsFunctions: commercializes the Bank products and services such as consumer loans, cards, loans mortgages, etc, for individuals and discount lines of promissory notes, credit policies, cards, renting, leasing, etc., for companies. Reason for change: Out of Business.
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Junior Account Manager
ING Direct - Barcelona, Spain
Account ManagementAugust 2004 - June 2007 · 2 years and 11 monthsFunctions: sells products and services of the bank as consumer loans, cards, mortgage loans, etc. Reason for change: Professional improvement.
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Front Desk Receptionist
Different Hotels - Lloret de Mar, Spain
ReceptionJanuary 1995 - January 2004 · 9 years and 1 monthMy professional experience dates back from 1995 to 2004, as a receptionist in different hotels in Lloret de Mar (Girona).
Education
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Master in Hospitality Management and Restaurant Companies
Ostelea - School of Tourism and Hospitality - Barcelona, Spain
December 2015 - December 2019Master in Hospitality Management and Restoration, which aims to train professionals and managers who lead global business projects in the field of hospitality management, but from the necessary business perspective to be efficient in decision-making within this sector as globalized and dynamic, and not obviate the impact of new technologies.
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Human Resources Management course
Bellis School Center - Barcelona, Spain
July 2011 - November 2011 -
Social Networking & Digital Marketing
Barcelona Activa - Barcelona, Spain
March 2011 - May 2011 -
Informatics Engineering
Universitat Autònoma de Barcelona - Sabadell, Spain
July 1999 - June 2002 -
high school
Institut Sa Palomera - Catalonia, Spain
September 1991 - June 1995
Languages
5 languages
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Spanish
Native or fluent
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Catalan
Native or fluent
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English
Professional working
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Italian
Limited working
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French
Notions
Personal information
Nationalities
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Spanish
Date of birth
May 30th 1975
Skills
12 skills
- Conflict Resolution
- Director
- Excelencia en el servicio
- Fácil aprendizaje
- Office manager
- Proactif
- Professional
- Resolutiva
- Teamleader
- team managment
- - Team spirit and leader
- Teamwork
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