Elina Korytko

Elina Korytko

Guest Relations Agent at G-Rough, Unconventional Luxury Suites.Design Hotels 5*L
Lives in Rome, Italy
over 6 months ago

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Enthusiastic, committed and ambitious professional seeking challenges in a customer-facing environment with demonstrable initiative, good organizational abilities and problem-solving skills. Customer service-centered, used to working under pressure and dealing with challenging clients and their needs in an International environment, keen to learn and develop

Experience

  • Guest Relations Agent

    G-Rough, Unconventional Luxury Suites.Design Hotels 5*L - Rome, Italy

    Front Office reception
    November 2018 - Now · 4 months

    Perform check in and check out duties - Casier duties - Confirm reservations and rooms assignment - Answer, PBX operations - Housekeeping coordination - Up selling existing reservation - Managing Marriott reservations - Concierge duties - Report elaboration for management - Promotion F&B outlets - Site inspection organized site inspections - Guest amenities supervision - Managing group arrivals - Maintaining strong relationships

  • Front – office and guest relation agent

    Grand Hotel Plaza 5*L - Rome, Italy

    Front Office reception
    October 2015 - October 2018 · 3 years and 1 month

    Perform check in and check out duties - Casher duties - Confirm reservations and rooms assignment - Answer, PBX operations - Housekeeping coordination - Upselling existing reservation - Offer guests with appropriate directions - Concierge duties - Report elaboration for management - Promotion F&B outlets - Site inspection organized site inspections - Guest amenities supervision - Managing group arrivals - Maintaining strong relationships - Good communications with other departments such as Revenue, Convention and Accounting, in order to guarantee an efficient working environment, handling guest and staff complaints

  • Front Desk Receptionist

    The Inn at the Roman Forum 5*L - Rome, Italy

    Front Office reception
    September 2014 - June 2015 · 10 months

    Check in and check out duties - Casher duties - Confirm reservations and rooms assignment - Answer, PBX operations - Housekeeping coordination - Up selling existing reservation - Offer guests with - Appropriate directions - Concierge duties

  • Bartender. Breakfast attendant

    The Inn at the Spanish Steps 5*L - Rome, Italy

    F&B service
    July 2013 - September 2014 · 1 year and 3 months

    Provide excellent customer service to ensure satisfaction - Greet customers and present menu, make menu - Recommendations or share additional information upon request - Take and serve food/drinks orders and up-sell additional products when appropriate - Arrange table settings and maintain tables clean and tidy - Check products for quality and correct any problems - Deliver checks and collect payments - Working closely with all serving and kitchen staff - Follow all relevant health department rules/regulations and all customer service guidelines - Prepare alcohol or non-alcohol beverages for bar and restaurants patrons - Interact with costumers - Take orders and serve snacks and drink - Assess customers’ needs and preferences and make recommendations - Mix ingredients to prepare cocktails - Plan and present bar menu - Restock and replenish bar inventory and supplies - Comply with all food and beverage regulations - Promoter hotel F&B buffets - Excellent guest service in a dynamic food & beverage setting

  • Breakfast attendant

    Hotel Morgana 4* - Rome, Italy

    F&B service
    June 2011 - July 2013 · 2 years and 2 months

    Responsible for setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area - Responsible to track and record all complimentary - Paid breakfast for hotel guests and walk-in's - And also maintains the breakfast and lobby area in a clean and organized condition at all time - Welcoming and providing with personalized service to all guests - Assists guests by helping them to seat and pouring coffee - Cleaning tables and also cleaning of dining and buffet area for each day - Attend to hotel guest needs and requests, responsible for taking inventory of food, beverages and supplies - Serving guests during their stay in Hotel - Focus on guest contact - Perform tasks for Mice end Place on a daily basis - Taking cares of minibars - Arranging Vip-treatments in close collaboration with Guest Relations

  • Front Desk Receptionist

    Hotel Nadya 3* - Ivano-Frankivsk, Ukraine

    Guest Relations
    April 2008 - May 2011 · 3 years and 2 months

    - Responsible for setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area - Responsible to track and record all complimentary - Paid breakfast for hotel guests and walk-in's - And also maintains the breakfast and lobby area in a clean and organized condition at all time - Welcoming and providing with personalized service to all guests - Assists guests by helping them to seat and pouring coffee - Cleaning tables and also cleaning of dining and buffet area for each day - Attend to hotel guest needs and requests, responsible for taking inventory of food, beverages and supplies - Serving guests during their stay in Hotel - Focus on guest contact - Perform tasks for Mice end Place on a daily basis - Taking cares of minibars - Arranging Vip-treatments in close collaboration with Guest Relations

Education

  • Law degree

    King Daniel of Galicia Ivano-Frankivsk University of Law - Ivano-Frankivsk, Ukraine

    September 2006 - April 2011

    Faculty of Law

Languages

  • Ukrainian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Italian
    Full professional
    80%
  • Russian
    Full professional
    80%

Skills

  • CRM
  • Exellent computer skills
  • F&B operation
  • Guest relationship
  • L&D Training
  • Multilingual skills
  • Office administration
  • PR
  • Problem solving skill
  • Purchasing department
  • Restaurant Management
Connections
Tatsiana Murashka
Guest Relation Assistant at SarriGestioni
Following
TDIC Food & Beverage LLC
Abu Dhabi, United Arab Emirates
Two Seasons Hotel & Apartments
Dubai, United Arab Emirates
25hours Hotel Company
Hamburg, Germany
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