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Swiss-Italian student majoring in Tourism Management.
I am passionate about learning foreign languages, writing and reading.
Traveling the world is my biggest devotion and, during the past few years, I have been doing it quite a lot around Europe.
I consider myself very talkative, people-oriented and open-minded, as well as inclined to international working environments.
I enjoy interacting with clients and people from multiple cultural backgrounds and learning more about different lifestyles, as I think that everyone who crosses your path has something to teach you.
I fermely believe that only getting out of your comfort zone can allow you to discover more about your true self and your goals, leading you to be the best version of yourself you could possibly be.
Ability to adapt, ambition and self-development is a must in order to grow as an individual!
My most valued qualities are dependability and integrity.
Honesty and positivity are always on top of my list when it comes to the rules I live by.
Currently looking for an internship/traineeship to complete my second year of studying, I am open to everything and ready to learn as much as I can.
Do not hesitate to get in touch for any further information you might need!
Sales & Marketing Intern
EF Education First - Lugano, SwitzerlandCustomer ServiceApril 2018 - June 2018 · 3 months
During my three months internship by the EF Agency in Lugano, my main duties were: ▪ Telephone counseling ▪ Dealing with emails (mostly in English and Italian) for the organisation of languages courses and internships abroad ▪ Filing documents ▪ Dealing with post (outgoing and incoming) ▪ Translation of documents and the 2019 EF Catalogue (Swiss-Italian version) ▪ Helping with events organization ▪ Customer Service and solving problems ▪ Helping customers with VISA requests and flight bookings
DFP - Servizio Lingue e stage all'estero (LSE) - Canobbio, SwitzerlandAdministration & GeneralAugust 2016 - July 2017 · 12 months
During this one-year long traineeship my main duties were: ▪ Telephone counseling ▪ Dealing with emails (mostly in English and Italian) for the organisation of languages courses and internships abroad ▪ Filing documents ▪ Dealing with post (outgoing and incoming) ▪ Preparation and management of documents for students who required an Erasmus Grant ▪ Helping with project like the high school students exchanges with Germany and Australia ▪ Meeting planning
State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo - Bellinzona, SwitzerlandSeptember 2018 - Now
SUPSI - Language Center - Manno, SwitzerlandSeptember 2017 - September 2017
Cambridge CAE Exam, obtained on September 2017 with a total score of: 189 points.
German Intensive Course B1.2
Fremdsprachen-Institut Colón - Hamburg, GermanySeptember 2017 - December 2017
German Intensive Course (Level reached: B2.1)
Commercial Diploma and Federal Professional Certificate
CPC Lugano (Business and Trading school) - Lugano, SwitzerlandSeptember 2013 - June 2017
ItalianNative or fluent100%
- Able to deal with stress
- Amadeus Flight booking
- Galileo Software
- Global traveler
- Great customer service
- Language skills
- MOS Word
- MS Excel
- MS Office
- MS Outlook
- Organizational skills
- relations clients
- Sales Skills
- Work individually