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Highly organised tourism graduate with great coordination skills, who studied a degree in Tourism and Hospitality Management at Laurea University of Applied Sciences in Finland, including a year at Universidad Europa de Madrid in Spain.
In addition to my hospitality experience I also have a past in sales through 6 years of working in the industry in Finland. Today living in Barcelona since 2016, gaining versatile work experience in the global tourism field and improving my already strong language skills, languages being one of my passions. Eager to put my broad knowledge in action and try my wings in new positions.
My main working life experience is based upon providing high-standard customer service in retail, hotels, hostels and rental apartments. I am a native Finnish speaker and also fluent in English and Spanish, and currently have basic levels in German, Italian and Swedish.
I am very familiar with international atmospheres, multicultural working teams and working under pressure. As an employee I am hard-working, loyal and a driven person always searching for ways to improve my skills and exceed expectations. In my free time I am athletic and social, as well as loving reading, outdoor activities and traveling.
Design apartment receptionist & coordinator
DestinationBCN Apartments & Rooms - Barcelona, SpainTourismJanuary 2018 - Now · 11 months
Receptionist in DestinationBCN Suites & Rooms, that offers stylish centrally located design apartments and rooms for short and longer stays. My daily responsibilities consist of processing reservations, managing e-mails and phone calls, welcoming customers for check-in and introducing them their room or apartment explaining the domestic appliances and any particularities of the apartment, providing personalised concierge service and coordinating and supervising the cleaning team and maintenance providers. Most of the time I work independently and my job requires a lot of good coordinating and time-management skills, always making sure that the apartments are spotless and in perfect condition.
Sant Jordi Sagrada Familia Hostel - Barcelona, SpainFront Office receptionFebruary 2017 - December 2017 · 11 months
Receptionist in a big lively youth hostal of 240 beds. My daily responsibilities included processing reservations, managing e-mails and phone calls, check-ins and check-outs, providing personalised concierge service and coordinating the cleaning team. The hostal organised daily dinners and pub crawls for the guests
Receptionist and night manager
Hotel Fabian & Hotel Lilla Roberts - Helsinki, FinlandFront Office receptionMay 2015 - October 2016 · 1 year and 6 months
Front desk and night manager in Hotel Fabian and occasionally in sister hotel Lilla Roberts, one of the country's leading hotels with its cozy and unique boutique design and top notch customer service. My job included handling check-ins, check-outs, providing concierge service, managing reservations, phone calls and e-mails, working independently as night manager and managing the small lobby bar.
Marimekko - Helsinki, FinlandRetailSeptember 2014 - October 2016 · 2 years and 2 months
Sales person in a busy Marimekko shop in the heart of Helsinki, dealing with daily retail tasks such as reaching sales targets, providing warm and detailed customer service, handling orders, private events for VIP-customers. I also reached great results in seasonal sales competitions and participated in monthly AoS-trainings (Art of Selling)
Guess - Helsinki, FinlandRetailJune 2011 - August 2013 · 2 years and 3 months
Sales person with my own responsibility area in a trendy Guess shop in the heart of Helsinki, dealing with daily retail tasks: reaching sales targets, providing great personalised customer service, taking care of orders and inventory and organising private events for VIP-customers. I also won several individual sales competitions
Swedish-German family - Gernsheim, GermanyOtherOctober 2010 - May 2011 · 8 months
Working as an Au Pair in a bilingual family in Germany for six months
Responsible sales person
Accent Oy - Helsinki, FinlandRetailJanuary 2010 - October 2010 · 10 months
Degree Program in Tourism
Universidad Europea de Madrid - Hospitality and Tourism Management - Madrid, SpainAugust 2013 - June 2014
Exchange year in Madrid
Degree Program in Tourism
Laurea University of Applied Sciences - Helsinki, FinlandAugust 2012 - September 2017
Degree in tourism, all studies in English
FinnishNative or fluent100%
SpanishNative or fluent100%
EnglishNative or fluent100%
- Boutique Hotel
- Check in & check out
- Customer service oriented
- Fluent languages
- Front Desk-Reception
- Front Office Concierge
- Luxury hotel
- Multicultural customers
- Opera PMS
- Retail sales
- Spanish language