Elisa Vanajas

Elisa Vanajas

Design apartment receptionist & coordinator at DestinationBCN Apartments & Rooms
Lives in Barcelona, Spain
over 6 months ago

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Highly organised tourism graduate with great coordination skills, who studied a degree in Tourism and Hospitality Management at Laurea University of Applied Sciences in Finland, including a year at Universidad Europa de Madrid in Spain.
In addition to my hospitality experience I also have a past in sales through 6 years of working in the industry in Finland. Today living in Barcelona since 2016, gaining versatile work experience in the global tourism field and improving my already strong language skills, languages being one of my passions. Eager to put my broad knowledge in action and try my wings in new positions.

My main working life experience is based upon providing high-standard customer service in retail, hotels, hostels and rental apartments. I am a native Finnish speaker and also fluent in English and Spanish, and currently have basic levels in German, Italian and Swedish.

I am very familiar with international atmospheres, multicultural working teams and working under pressure. As an employee I am hard-working, loyal and a driven person always searching for ways to improve my skills and exceed expectations. In my free time I am athletic and social, as well as loving reading, outdoor activities and traveling.

Experience

  • Design apartment receptionist & coordinator

    DestinationBCN Apartments & Rooms - Barcelona, Spain

    Tourism
    January 2018 - Now · 11 months

    Receptionist in DestinationBCN Suites & Rooms, that offers stylish centrally located design apartments and rooms for short and longer stays. My daily responsibilities consist of processing reservations, managing e-mails and phone calls, welcoming customers for check-in and introducing them their room or apartment explaining the domestic appliances and any particularities of the apartment, providing personalised concierge service and coordinating and supervising the cleaning team and maintenance providers. Most of the time I work independently and my job requires a lot of good coordinating and time-management skills, always making sure that the apartments are spotless and in perfect condition.

  • Receptionist

    Sant Jordi Sagrada Familia Hostel - Barcelona, Spain

    Front Office reception
    February 2017 - December 2017 · 11 months

    Receptionist in a big lively youth hostal of 240 beds. My daily responsibilities included processing reservations, managing e-mails and phone calls, check-ins and check-outs, providing personalised concierge service and coordinating the cleaning team. The hostal organised daily dinners and pub crawls for the guests

  • Receptionist and night manager

    Hotel Fabian & Hotel Lilla Roberts - Helsinki, Finland

    Front Office reception
    May 2015 - October 2016 · 1 year and 6 months

    Front desk and night manager in Hotel Fabian and occasionally in sister hotel Lilla Roberts, one of the country's leading hotels with its cozy and unique boutique design and top notch customer service. My job included handling check-ins, check-outs, providing concierge service, managing reservations, phone calls and e-mails, working independently as night manager and managing the small lobby bar.

  • Sales person

    Marimekko - Helsinki, Finland

    Retail
    September 2014 - October 2016 · 2 years and 2 months

    Sales person in a busy Marimekko shop in the heart of Helsinki, dealing with daily retail tasks such as reaching sales targets, providing warm and detailed customer service, handling orders, private events for VIP-customers. I also reached great results in seasonal sales competitions and participated in monthly AoS-trainings (Art of Selling)

  • Sales person

    Guess - Helsinki, Finland

    Retail
    June 2011 - August 2013 · 2 years and 3 months

    Sales person with my own responsibility area in a trendy Guess shop in the heart of Helsinki, dealing with daily retail tasks: reaching sales targets, providing great personalised customer service, taking care of orders and inventory and organising private events for VIP-customers. I also won several individual sales competitions

  • Au Pair

    Swedish-German family - Gernsheim, Germany

    Other
    October 2010 - May 2011 · 8 months

    Working as an Au Pair in a bilingual family in Germany for six months

  • Responsible sales person

    Accent Oy - Helsinki, Finland

    Retail
    January 2010 - October 2010 · 10 months

Education

  • Degree Program in Tourism

    Universidad Europea de Madrid - Hospitality and Tourism Management - Madrid, Spain

    August 2013 - June 2014

    Exchange year in Madrid

  • Degree Program in Tourism

    Laurea University of Applied Sciences - Helsinki, Finland

    August 2012 - September 2017

    Degree in tourism, all studies in English

Languages

  • Finnish
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Limited working
    40%
  • Italian
    Limited working
    40%
  • Swedish
    Limited working
    40%

Skills

  • ASSD
  • Boutique Hotel
  • Check in & check out
  • Customer service oriented
  • Fluent languages
  • Front Desk-Reception
  • Front Office Concierge
  • hostel
  • Luxury hotel
  • Multicultural customers
  • Opera PMS
  • Reservations
  • Retail sales
  • Spanish language
  • Tourism
Following
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