Elise Dujardin

Elise Dujardin

Deputy Hotel Manager (The New Algarb Hotel, 406 rooms) at Playasol Ibiza Hotels
Lives in Balearic Islands, Spain
over 6 months ago

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Profile & Professional Goals:

Dedicated and outgoing professional with 7 years of experience in resort operations, quality management and customer service. Fluent in French, Spanish and English. Problem solver, team player and able to work well in high pressure situations and international settings.

Core Qualifications :
Revenue management, P&L, hotel opening, Up-selling & Cross-selling, event management, F&B service supervision, cost control, online reputation, Inventories, quality audits, entertainment, Risk preventivon, HACCP, hiring, payroll, training, interpersonal & communication skills, all-in, Navision, Trustyou, IDISO

Perfil & Objetivos profesionales:
Apasionada de hostelería con 7 años de experiencia en el sector y acostumbrada a trabajar en ámbito internacional y bajo presión. Trilingüe en Francés, Español e Inglés y con experiencia demostrada en gestión operativa de hotel, gestión de calidad y atención al cliente. De carácter creativo, sociable, responsable y con buen dote de liderazgo y ético.

Experience

  • Deputy Hotel Manager (The New Algarb Hotel, 406 rooms)

    Playasol Ibiza Hotels - Ibiza, Spain

    Other
    February 2018 - Now · 12 months

    - Oversee the daily operation and the maintenance of premises - Plan and oversee the capital expenditures and P&L - Supervise the F&B outlets (buffet restaurant, beach club and bars) and control their revenue and expense to ensure profitability - Coordinate weddings, conferences, cocktails and events celebrated at the hotel - Handle scheduling, hiring and training operations - Comply with HACCP and Health & Safety legal requirements - Manage the online reputation and guest's satisfaction

  • Deputy Hotel Manager

    Playasol Ibiza hotel (The New Algarb) - Ibiza, Spain

    Management
    February 2018 - Now · 12 months

    - Oversee the daily operation and the maintenance of premises - Plan and oversee the capital expenditures and P&L - Supervise the F&B outlets (buffet restaurant, beach club and bars) and control their revenue and expense to ensure profitability - Coordinate weddings, conferences, cocktails and events celebrated at the hotel - Handle scheduling, hiring and training operations - Comply with HACCP and Health & Safety legal requirements - Manage the online reputation and guest's satisfaction

  • Assistant Resort Manager

    Diamond Resorts International - Santa Cruz de Tenerife, Spain

    Management
    January 2016 - January 2018 · 2 years and 1 month

    - Acted as Interim Resort Manager for 6 months - Provided the hotel owners with marketing and financial reports - Maintained inventories of hotel supplies and prepared purchase orders - Implemented and sustained the cross-selling and up-selling programme - Developed and launched the new entertainment program DRI Experience Plus - Active participation in the Sustainability Focus group in charge of green strategy at European level

  • Resort Manager

    Diamond Resorts International - Puerto del Carmen, Spain

    Management
    October 2014 - December 2015 · 1 year and 3 months

    - Supervised the daily operations of the resort - Implemented company quality standards and procedures - Supported and developed new hiring and team members - Planned and analyzed the operational and income budgets - Oversaw the refurbishment program in common areas and rooms - Responded to guest complaints and special requests

  • Resort Coordinator

    Diamond Resorts Internation - Puerto del Carmen, Spain

    Administration & General
    January 2014 - October 2014 · 10 months

    - Assisted Resort Manager with administrative tasks (supplier contracts, purchasing orders/invoices) - Analyzed guests satisfaction data and redacted weekly reports - Updated information on the hotel webpage and Diamond App - Coordinated special events and activity days

  • Assistant Quality Manager

    Hotel Princesa Yaiza Hotel 5*L - Playa Blanca, Spain

    Consulting
    September 2011 - July 2013 · 1 year and 11 months

    - Performed internal/external audits (Quality standards, ISO 9001 and HAPPC) - Reviewed the online reputation and guests internal surveys - Optimized the internal cleaning procedure and redefined housekeeping standards -Trained new incorporations and team members (team work, management by process and company standards)

Education

  • Master of Business Administration

    Louvain school of Management - Mons, Belgium

    September 2006 - September 2011

    Specialization in “Audit and Performance measurement ” and “Services management” Final year dissertation: “Design and use of the Balanced Scorecard as a strategic managerial tool. Case study: the hotel PrincesaYaiza 5*L”

Languages

  • Spanish
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Dutch
    Notions
    20%

Skills

  • Budgeting/P&L
  • Critical/analytical think
  • Customer-service
  • Energetic and flexible
  • Excellent teamwork skills
  • Hiring
  • Improvement and quality
  • Problemsolving
  • Staff-training
  • Team Management
Connections
Sanyat Sadik
Waiter at Non management
Following
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Dubai, United Arab Emirates
Jumeirah Group
Dubai, United Arab Emirates
Other members
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Llucmajor, Spain
Elias Estephan
Sant Antoni de Portmany, Spain
Nicolas Rinaldi
Ibiza, Spain
Javier Esteban
Palma, Spain
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