Elizabeta Boshnjak

Elizabeta Boshnjak

Personal Assistant to General Manager at W Dubai - The Palm
Lives in Dubai, United Arab Emirates
over 6 months ago

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An accomplished Administrative and Human Resources professional, I thrive in an environment where no two work days are the same. During my working experience I have provided high-level support to each company I had worked and across various functional areas. I am now seeking a position that will make the most of my administrative experience while offering additional opportunities for personal and professional development.p

Experience

  • Personal Assistant to General Manager

    W Dubai - The Palm - Dubai, United Arab Emirates

    Administration & General
    November 2018 - Now · 3 months

  • HR Training Execuitve

    The St. Regis Saadiyat Island Resort, Abu Dhabi - Abu Dhabi, United Arab Emirates

    Human Resources
    January 2016 - June 2016 · 6 months

    Starwood Hotel of the Year for 2014 in EAME - Providing a proactive and supportive Human Resources service to all associates, upholding financial profitability and all Staff Resources KPI’s of recruitment, training, retention and administering effective flow of documentation relating to associates - Leading and developing the training coordinator to identify training needs and mapping out development plans for teams and individuals - Increased engagement, measurable through LTO by successfully facilitating internal brand and safety trainings to in excess of 700 associates - Managed key initiatives that contributed to a 11% reduction in LTO over the last 12 months, year on year > Introduced a rigid onboarding programme, encouraging immediate high levels of engagement > Worked closely with departmental trainers to provide 5* training on topics appropriate and specific to departments individuals needs > Encouraged an interactive and collaborative approach to all trainings to maximize retention - Achieved 100% participation for the annual Staff satisfaction survey, Star Voice, which saw the largest % increase in results throughout Europe, Africa & Middle East for 2015 - Achieved 100% success rate on Starwood’s Corporate HR audit - Reinforced St. Regis as a luxury 5* resort with careful selection of talent through successfully placing high caliber interns and trainees and providing ongoing support and training throughout their experience - Experienced facilitator and trainer, including but not limited to induction, compliance, employment terms and conditions, leadership development and conflict resolution - Maximized training expenditure in line with budget in order to support the Hotel’s people agenda - Providing instrumental support to all departments through vigilant selection and continuous training of departmental trainers and improving reporting practices - Creating Foundations of Excellence (Standard Operating Procedures) for Learning and Development ensuring continuous improvement in all aspects of the business

  • Administrative Assistant

    The St. Regis Saadiyat Island Resort, Abu Dhabi - Abu Dhabi, United Arab Emirates

    F&B service
    October 2013 - January 2016 · 2 years and 4 months

    - Successfully and effectively managed the F&B payroll of 24 Mil AED yearly including benefits resulting in reduced annual leave liability, increased productivity and engagement - Strengthen the F&B service reputation with careful selection of talent through successful screening of CVs and interview scheduling - Leading a team of 2 restaurant reservation agents through their personal development and ensuring success across venue bookings, improved SOPs and Guest satisfaction - Increased profitability of F&B department contributing to the hotels overall GOP by driving our in house loyalty program, by setting expectations and enrollment goals for the team. Reached 30% higher number of enrollments in the first month performing in the top 10 of the region - Researched and rectified the extra overtime hours for F&B department by creating an Excel spreadsheet making the data a lot easier to absorb and easy to read - Mentored by the Finance Administrative Assistant using SAP system for projects submissions as a collaborative approach in order to speed up our pending projects - Management of accounts and payment to vendors and individual contractors for F&B services in partnership with the finance team - Managed 9 venues and provide daily support to 12 managers. In charge of creating and approving food and drink menus, ordering, taking inventory of stock, maintaining records of purchase and sales also assisting in event planning - Praised for timely, accurate spreadsheets and reports, carrying out background research and presenting findings, devising and maintaining office systems, including data management and filing, coordinating meetings on behalf of the DOFB and Deputy - Monthly analysis of the F&B P&L in order to identify areas of opportunity to submit carefully crafted CAPEX and OPEX requests for specified projects - Partnering with F&B leaders to create successful resource requirements for budget submissions - Developing the marketing appeal of our F&B outlets with successful sourcing of entertainment (market research, auditions, festive events, residency entertainment, contracts, ADTCA licenses) using negotiating skills

  • Restaurant Hostess / Acting Outlets Supervisor

    Kempinski Residences & Suites Doha - Doha, Qatar

    F&B service
    February 2012 - October 2013 · 1 year and 9 months

    - Guest recovery specialist - Scored 100% on LQA (Leading Quality Assurance) for outstanding service delivery - Departmental trainer for new joiners - Deployed up-selling techniques - Preparing and conducting daily staff departmental meetings

  • Bar and Restaurant Supervisor

    Villa Alexis - Island of Skiathos - Skiathos, Greece

    F&B service
    April 2010 - September 2011 · 1 year and 6 months

    - Oversaw front of house personnel to maintain adequate staffing and increased productivity - Facilitated in house training to promote and ensure a positive atmosphere working atmosphere - Management of inventory and ordering appropriate supplies

  • Legal Assistant / Administrative Assistant (Internship)

    Law Office Branko Grozdanovski - Skopje, Macedonia (FYROM)

    Administration & General
    April 2009 - April 2010 · 1 year and 1 month

    - Managed accounts and records of clients with the highest levels of confidentiality and discretion - Independently worked client files relative to client and attorney case status, prepared for trials by organizing exhibits and other key evidence - Provided instrumental support by assisting the attorney in preparing civil law cases, including all secretarial and paralegal responsibilities - Coordinated law office activity, including delivery of subpoenas

Education

  • Masters of science - Business Law

    State University 'St. Cyril and Methodius' - Faculty of Law Justinianus I

    September 2014 - June 2016

  • Bachelor - Common Law

    State University 'St. Cyril and Methodius' - Faculty of Law Justinianus I

    September 2006 - June 2009

Languages

  • English
    Native or fluent
    100%

Skills

  • Communicaton
  • Conflict management
  • Discretion
  • Interpersonal
  • Listening
  • Multi-task
  • Organization
  • Teamwork
Connections
Caesar Alexander Gomes
Concierge/Property Management at Burj Khalifa Residence, Emaar Properties PJSC
RAGEY YOSIF
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Sunil Varma
Demi Chef de partie at Kar Food
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