Elizabeth Anne Nelson

Elizabeth Anne Nelson

Senior Housekeeping Supervisor at Belmond Ltd.
Lives in Dublin, Ireland

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About me

I am a highly skilled supervisor who is motivated and keen to learn new skills and take on new challenges. After graduating from Oxford Brookes University, gaining an honours degree in International Hospitality Management I have spent the past two years working abroad including North America and Malta. I am a dedicated, hard working individual who has a vast experience within hospitality and managing a team. I have a positive attitude, excellent communication skills and cope well under pressure.

Experience

5 years and 2 months

  • Senior Housekeeping Supervisor

    Belmond Ltd. - Dublin, Ireland

    Housekeeping
    March 2019 - Now · 11 months

    I am currently employed as a housekeeping supervisor on a five star luxury sleeper train that offers bespoke weeklong tours all around Ireland. As part of my duties I have responsibility to set and maintain high possible housekeeping standards across the train. I do this whilst maintaining a supportive environment for my team, ensuring that all guests receive the upmost comfort and service throughout their journey. Key duties in this role include: • Supervision of the Housekeeping team ensuring that all guest accommodations are maintained in a timely manner and to the highest possible quality standards • Ensuring the team are managed motivated and trained. Carrying out performance appraisals, managing sickness and absence and conducting regular team meetings • Monitor and control labour costs and other departmental expenses i.e. Linen, Guest Supplies, Cleaning Supplies and Contract Services. • Producing daily, weekly and monthly cleaning rotas and ensuring deep clean and preventative maintenance schedules are carried out to company standards • Providing guests with effective communications and follow-up as required, on any issues raised and/or any special requirements • Establish and maintain accurate inventory records and as required take appropriate actions to ensure inventory/stock levels are maintained with set budgetary parameters • Producing regular reports to senior management including inventory stock levels, team overtime requirements, equipment maintenance, obsolescence and dilapidation

  • Management Trainee

    Kempinski Hotels San Lawrenz - Mgarr, Malta

    Housekeeping
    February 2018 - February 2019 · 1 year and 1 month

    I was employed on a twelve-month management-training program at a Kempinski five star leisure resort in Gozo, Malta. As a supervisor in the housekeeping department, my main responsibilities include supervision of circa 35 members of staff, providing support, direction and motivation at all times. Ensuring all 215 rooms are prepared and inspected to both LQA and Kempinski brand standards. Key duties in this role include: • Opening the office, preparing regular reports and schedules for all housekeeping activities and providing KPI information for management and other areas of the business. • Day to day management of our housekeeping team to ensure we have the resources and training required to fulfill our role. • Inspecting rooms for arrival, working in a methodical and organized manner, emphasizing on small details to maximize guest comfort. • Liaising with other departments to provide our guests with a comprehensive 5 star service. Resolving any issues, which may arise whilst providing exceptional customer service. • Providing update and refresher training to existing and members of staff to ensure they are aware of the procedures required to deliver a quality of service and to up hold LQA and Kempinski standards. • Daily, weekly and monthly stock control for all mini-bar and housekeeping items. • Preparing and submitting to management, reports and analysis on various activities, including occupancy percentage, vacant rooms, laundry requests and requirements and mini bar expenditure. Prioritizing work load requirements to optimize resource levels

  • International associate

    The Breakers - Palm Beach, FL, United States

    Rooms division
    August 2017 - October 2017 · 3 months

    Employed as a guest services coordinator at The Breakers hotel in Palm Beach Florida as part of their international associate management-training program. My job was in guest services, working as a guest service coordinator. There were many logistical elements to my job role as I was in charge of monitoring the 300-400 cars that came into the hotel on a daily basis. I was in charge of delegating tasks to a team of fifty in order to ensure the smooth operation of such a vast enterprise. My main duties included: • Logistical planning and task allocation to a team of over 50. Responsible for the smooth operation of the valet enterprise, which handled up to 400 cars a day. • Charging/ rebating all in-house guests for valet charges • Pay requesting and loop arriving all keys back into our system in order for them to be charged. • Arranging taxi requests, shuttle transfers, luggage delivery • Keeping track of the status of all in house cars • Assisting guests with directions, general hotel knowledge and parcel delivery • Delivering excellent customer service whilst dealing with a wide variety of tasks at once

  • Head Waitress

    Cote Brasseries - Oxford, United Kingdom

    F&B service
    September 2015 - July 2017 · 1 year and 11 months

    I worked as a waitress at Cote Brasserie, a quick service restaurant that served a average of 350 covers a day in an 80-cover setting. Organization, great interpersonal skills and effective teamwork were essential whilst working in such a fast paced environment. There were also eleven service steps that had to be completed for each table, which ensured that each guest had efficient and personalized service. My main duties included • Taking all food and drink orders in my section • Checking on any timing issues and communicating them with the guest • Ensuring that all 11 service steps are completed for every guest • Handling cash and card transactions • Having a sound product knowledge of both the wine and food menu in order to assist the guest • Hosting the door and dealing with any booking enquiries

  • Front Desk Receptionist

    Marriott worldwide - Málaga, Spain

    Front Office reception
    August 2014 - August 2015 · 1 year and 1 month

    I completed my university work placement as a trainee receptionist at this five star resort, which helped me develop strong cross cultural awareness and excellent customer service within a corporate setting. • Welcoming guests into this 215 bedroom 5 star resort, providing them with exceptional service; guests check in and check out as well as guest billing. • Assisting guests with information about the area, helping the guest to have the most memorable experience possible by booking restaurants, map information, assisting with hiring cars, lost luggage • Handling cash deposits, converting large amounts of money into different currencies and managing a substantial cash float • Working with Opera and Marsha on a daily basis, assisting with reservations • Completing credit reports, rate checks, and contingency reports • Working with a small, multi national team dedicate in providing the best service possible and in keeping with the Marriott brand standards After my placement I was then the first ever trainee to be offered a full time role during the summer, and became the trainee with the highest amount of written positive guest comments, gaining 27 in total.

Education

  • Bsc Hons in International Hospitality Management

    Oxford Brookes University - Hospitality and Tourism Management - Oxford, United Kingdom

    September 2013 - June 2017

    Degree Grade: 2.1

Languages

2 languages

  • English

    Native or fluent

  • Spanish

    Professional working

Personal information

Nationalities

  • British

Work Permits

  • European Union

Date of birth

February 06th 1995

Skills

5 skills

  • Communication
  • Problem solving abilities
  • Strong work ethic
  • team managment
  • working within a deadline
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