Elizabeth Ng'ethe

Elizabeth Ng'ethe

At Your Service Agent at La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection
Lives in Dubai, United Arab Emirates
over 6 months ago

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I have extensive work experience in service industry, retail and office environments giving me varied skills and the ability to work with different types of guests. Looking to find a lifelong career with advancement opportunities to grow while developing skills I have acquired, adding energy and value to organization’s quest of excellence.

Experience

  • At Your Service Agent

    La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection - Dubai, United Arab Emirates

    Back Office
    September 2017 - Now · 1 year and 4 months

    Promoted to At Your Service Agent Responsibilities: • Creating, updating, and cancelling reservations for our property. • Answering the calls, placing outgoing calls, transferring to the right extensions and rooms following the standards and providing Hotel’s information when needed. • Logging in and keeping track of guest requests, Wake Up calls and performing them as well, food order taking for room service, processing government data on the system. • Handling hotels restaurant reservation and upselling ongoing promotions. • Aware of emergency calls procedures, Bomb threats, health and safety issues. • Keeping records for call charges, updating directory of all the departments, night reports, updating Property Information board when doing night shift and reviewing it before sending it to concerned parties.

  • Lobby Hostess

    La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection - Dubai, United Arab Emirates

    Front Office concierge
    October 2016 - August 2017 · 11 months

    • Provided warm welcome and drinks to all arriving guest and ensured the rooming was done according to the standard • Offered consistently professional, friendly and engaging service • Was available for guests always as a point of contact to assist with information and escorted them to their desired locations within the hotel • Established and promoted good public relations, enhancing sales for the hotel at every opportunity • Maintained effective communication with all related departments to ensure a smooth service delivery and be updated with knowledge of the hotel and local service delivery

  • Business Development Executive

    National Enterprise Development Association - NEDA - Nairobi, Kenya

    Administration & General
    January 2015 - July 2016 · 1 year and 7 months

  • Sales Associate

    Caron Enterprises - Nairobi, Kenya

    Customer Service
    October 2012 - July 2014 · 1 year and 10 months

  • Outlet Cashier

    Talkom Communications - Nairobi, Kenya

    Customer Service
    May 2011 - September 2012 · 1 year and 5 months

  • Sales Representative

    Talkom Commmunications - Nairobi, Kenya

    Customer Service
    January 2010 - June 2010 · 6 months

Languages

  • English
    Professional working
    60%

Skills

  • Adaptable,flexible
  • Always willing to helpout
  • Energetic
  • Excellent customer care
  • Excellent front of house
  • Excellent team player
  • Excellent telephone manner
  • Micros System
  • Opera System
  • Rooms operations
  • Staff-training
  • strong problem-solving skills
  • Strong time management
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