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Maxx Royal 5* Turkey - Belek, TurkeyFront Office receptionNovember 2017 - November 2018 · 1 year and 1 month
• Meeting guests; • Communication with guests; • Dealing with problem and complaints; • Booking meetings; • Informing guests about the hotel service; • Working with special wishes and suggestions; • Organization of events in the hotel • Answering and forwarding phone calls; • Screening phone calls; • Sorting and distributing post • Interaction with all services of the hotel in order to ensure a high level of service.
FreshBrand - Kharkiv, UkraineAsset ManagementNovember 2017 - April 2018 · 6 months
Writing and publishing news and articles. Creation of advertising in social networks (Facebook, Instagram), also in YouTube Promotion of the brand
Maxx Royal - Belek, TurkeyAdministration & GeneralApril 2017 - October 2017 · 7 months
Meeting and greeting VIP guests; Accompanying guests to the reception; Proposing complimentary champagne before the check in; Showing guest’s apartment; Preventing conflict situations.
Palasio Dos Olivos - Bilbao, SpainAdministration & GeneralFebruary 2016 - October 2016 · 9 months
Meeting and greeting clients; Communication with guests; Dealing with problem and complaints; Booking meetings; Providing guests with full information about the hotel and service; Answering and forwarding phone calls; Screening phone calls; Sorting and distributing post
UkrainianNative or fluent100%
RussianNative or fluent100%
- Team player