Ella Croucher

Ella Croucher

Staffing Executive at CH&Co
Lives in London, United Kingdom

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Experience

8 years and 5 months

  • Staffing Executive

    CH&CO - London, United Kingdom

    Other
    June 2018 - Now · 1 year and 8 months

    Currently working at CH&Co Group as a Staffing Executive. Recruiting individuals to work within the hospitality industry at the various locations of the CH&Co group.

  • Staffing Executive

    CH&Co - London, United Kingdom

    Human Resources
    April 2018 - Now · 1 year and 10 months

    Assisting with the set up and mobilisation of the new internal talent agency Recruiting and training individuals for hospitality job roles within the business Conducting interviews with perspective employees and assessing their skills Accountable for managing requests for staff bookings ensuring the correct member of staff with relevant skills were sent to undertake the job role Responsible for managing relations with both managers and employees Engaging with current employees and delegating roles and responsibilities in line to the job role they would perform Working closely with site managers and communicating expectations of the job role and performance to employees Briefing employees on all relevant information required for the job role and answering any questions they had Managing any employee issues which may occur whilst working Collating feedback from site managers and responding to any performance issues

  • Supervisor

    Corinthia Hotel London - London, United Kingdom

    Housekeeping
    April 2016 - August 2017 · 1 year and 5 months

    Working in supervisory roles within the housekeeping department Responsible for a small team to ensuring standards were met through the LQA framework Ensuring staff were trained correctly within their job role Creating the weekly rota and allocating resource were needed Motivating others to complete their work to a high standard and enjoy the workplace environment Managing customer complaints and ensuring positive outcomes Communicating guest requests to supervisors Responsible for the day to day running of the department

  • Waitress

    Crouchers Country Ho - Chichester, United Kingdom

    F&B service
    September 2015 - June 2016 · 10 months

    Interacting with guests always ensuring excellent service was given Achieving guest experience Taking guest orders and following any requirements they had Working behind the bar helping with closing for the day and cash handling

  • Housekeeping Room Attendant

    Millstream Hotel - Chichester, United Kingdom

    Housekeeping
    February 2011 - September 2015 · 4 years and 8 months

    Cleaning rooms to the hotel standards and ensuring they were completed within the given time frame Training new employees within the Room Attendant job role Responsible for running the in house laundry Helping the manager organise and run the day smoothly and efficiently

Education

  • International Hospitlaity Management

    Bournemouth University - Tourism and Hospitality Management - England, United Kingdom

    September 2014 - June 2018

    I have graduated with First Class Honours in International Hospitality Management. I enjoyed various units on my course, especially those that related to People Management and improving the internal workplace environment.

Languages

1 language

  • English

    Professional working

Personal information

Nationalities

  • British

Connections
Simon Coulson
Director of Human Resources at Hotel Café Royal
Following
Hosco
Geneva, Switzerland
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