Elodie Martin

Elodie Martin

Receptionist & Night Audit Trainee at Hotel Excelsior ***
Lives in Ambilly, France
over 6 months ago

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After achieving a Master degree in International Business and a Postgraduate Diploma in Hotel Operation Management, I am now seeking new opportunities and challenges in the hospitality industry! I am willing to fully explore the Room Division area prior ascending the ladder.

Experience

  • Receptionist & Night Audit Trainee

    Hotel Excelsior *** - Geneva, Switzerland

    Front Office reception
    February 2018 - August 2018 · 7 months

    Front desk agent duties including check-in, check-out, sales/upsales of rooms to walk-ins or by phone and room allocating, reservation registering, billing and cashiering. Ensuring the service to the guests involving guest relation and guest complaint management. In charge of the night audit process including the checking of payment balances, verifying the validity of guests credit cards, producing and providing the various department's reports (Housekeeping, Direction and F&B) Taking care of the hotel security. Each night shift preparing the restaurant area for breakfast: setting up and bread baking.

  • Reservations Sales Agent

    Filovent - Barcelona, Spain

    Reservations
    May 2014 - February 2016 · 1 year and 10 months

    Managing a B to C portfolio for license-free boat rental by phone and email using Ilixo database and CRM tool to rank prospects. Providing advise to guests regarding boats, boating skills and boating circuits. Handling guests relations: guests complaints and after-sales. Management and solving of emergency situations (flood, dryness…)

  • Agency Assistant Intern

    Manpower - Mions, France

    Human Resources
    July 2013 - September 2013 · 3 months

    Updating files and prefecture control for foreign applicants. Selection of candidates profiles and pre-recruitment, staffing management for teams of 15 people. Replacement a co-worker on an on-site agency at UPS for a month fully autonomous.

  • Housekeeper

    Brocket Hall - Welwyn Garden City, United Kingdom

    Housekeeping
    June 2009 - August 2009 · 3 months

    In charge of the guests comfort during his stay through rooms' and hall’s cleanness and tidiness for 46 bedrooms.

Education

  • Postgraduate Diploma in Hotel Operations Management

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    September 2017 - August 2018

    MIB-I Hotel Operations Management Honours Valedictorian

  • MSc International Development & Virtual Management

    IDRAC International Business School Lyon - Lyon, France

    September 2008 - November 2014

    Modules in: Sales negotiation and management of customer/suplier relations Marketing and advertising HR management / Team and Project management International Business Development Management

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • German
    Limited working
    40%
  • Japanese
    Notions
    20%
  • Chinese
    Notions
    20%
  • Spanish
    Notions
    20%

Skills

  • Fidelio Suite 8
  • MS Office
  • Opera
  • Opera / Fidelio
  • PMS OPERA
  • SNS
Following
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