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After achieving a Master degree in International Business and a Postgraduate Diploma in Hotel Operation Management, I am now seeking new opportunities and challenges in the hospitality industry! I am willing to fully explore the Room Division area prior ascending the ladder.
Receptionist & Night Audit Trainee
Hotel Excelsior *** - Geneva, SwitzerlandFront Office receptionFebruary 2018 - August 2018 · 7 months
Front desk agent duties including check-in, check-out, sales/upsales of rooms to walk-ins or by phone and room allocating, reservation registering, billing and cashiering. Ensuring the service to the guests involving guest relation and guest complaint management. In charge of the night audit process including the checking of payment balances, verifying the validity of guests credit cards, producing and providing the various department's reports (Housekeeping, Direction and F&B) Taking care of the hotel security. Each night shift preparing the restaurant area for breakfast: setting up and bread baking.
Reservations Sales Agent
Filovent - Barcelona, SpainReservationsMay 2014 - February 2016 · 1 year and 10 months
Managing a B to C portfolio for license-free boat rental by phone and email using Ilixo database and CRM tool to rank prospects. Providing advise to guests regarding boats, boating skills and boating circuits. Handling guests relations: guests complaints and after-sales. Management and solving of emergency situations (flood, dryness…)
Agency Assistant Intern
Manpower - Mions, FranceHuman ResourcesJuly 2013 - September 2013 · 3 months
Updating files and prefecture control for foreign applicants. Selection of candidates profiles and pre-recruitment, staffing management for teams of 15 people. Replacement a co-worker on an on-site agency at UPS for a month fully autonomous.
Brocket Hall - Welwyn Garden City, United KingdomHousekeepingJune 2009 - August 2009 · 3 months
In charge of the guests comfort during his stay through rooms' and hall’s cleanness and tidiness for 46 bedrooms.
Postgraduate Diploma in Hotel Operations Management
SHMS Swiss Hotel Management School - Leysin, SwitzerlandSeptember 2017 - August 2018
MIB-I Hotel Operations Management Honours Valedictorian
MSc International Development & Virtual Management
IDRAC International Business School Lyon - Lyon, FranceSeptember 2008 - November 2014
Modules in: Sales negotiation and management of customer/suplier relations Marketing and advertising HR management / Team and Project management International Business Development Management
EnglishNative or fluent100%
FrenchNative or fluent100%
- Fidelio Suite 8
- MS Office
- Opera / Fidelio
- PMS OPERA