Elsa Morel Chevillet

Elsa Morel Chevillet

Yield Management, Reservations and Sales Excutive at Evian Resort
Lives in Évian-les-Bains, France

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About me

Graduated in Hospitality Management and with a great passion for the tourism industry, I have always wanted to focus on Business Development.

My experiences have enabled me to control and optimize internal factors such as demand forecast, fares and inventory, as well as external influences on the market place: changes in trends and customers’ behavior, calendar impact, strong competition prices. Through my revenue management background I acquired the knowledge and skills the position requires: source of proposals, able to multitask and to solve problems, reactivity to operate in a highly competitive environment, a sensitive sense of analysis of the results, as well as listening and being proactive in all collaborations.

Experience

8 years and 1 month

  • Yield Management, Reservations and Sales Excutive

    Evian Resort - Évian-les-Bains, France

    Sales & Marketing
    May 2018 - Now · 1 year and 2 months

  • Administrative Assistant

    Le Floris - Geneva, Switzerland

    Administration & General
    January 2016 - May 2018 · 2 years and 5 months

    Temporary assignments - Assist with sales coordination, such as client follow up, handling telephone calls, sending proposals for catering and banquet events - Handle administrative responsibilities: writing up and translating menus, processing supplier invoices - Create marketing campaigns, e-mailing with MailChimp software - Compile and assist in monthly and yearly financial reports and tables

  • Assistant Reservations and Revenue Manager

    Hotel Warwick Geneva - Geneva, Switzerland

    Revenue Management
    November 2016 - November 2017 · 1 year and 1 month

    - In charge of the service during the 3-month absence of the Revenue Manager  - Supervise the reservation department - Implement the Warwick brand procedures. - Develop the individual customer loyalty program. - Manage and be in control of inventory (transient, group, wholesale allotments etc) and pricing strategy in all distribution channels including brand website, 3rd party sites and the GDS. - Monitor and submit competitors’ performance including pricing strategies and product improvement by utilizing GDS, OTAs, industry reports. - Submit 3 month forecast, and prepare supporting documentation for revenue weekly meetings. Lead said meetings in absence of the Revenue Manager. - Prepare month end reports and monthly business performance reports of the hotel for the European and international headquarters. - Analyse period end to identify trends, future need periods and obstacles - Set up rate codes, package elements and seasons in the system for all the different rate plans of the hotel. Ensure that information is up to date and that all pertinent changes about it are done promptly and communicated. - Cooperate with the Sales team to ensure that all Groups are maintained and following up with them on the option date and update the PMS accordingly. Leads group weekly meetings in absence of Revenue Manager. - Provide valuable input and research in developing marketing plan for all revenue streams and annual operating budget for hotel.

  • Assistant Corporate Revenue Manager

    Manotel Hotel Group Geneva - Geneva, Switzerland

    Revenue Management
    May 2016 - November 2016 · 7 months

    Maternity leave replacement for 7 months. - Managed the pricing strategy for three hotels to maximize lodging revenue - Identified opportunities for business growth to increase conversions and grow market share - Provided valuable input for revenue improvement - Created channels to promote the hotels on different networks

  • Assistant Revenue Manager & E-Distribution

    Groupe Barrière - Lille, France

    Revenue Management
    June 2015 - December 2015 · 7 months

    6 Months internship in Revenue Management - Pricing strategy implementation - Managing the room availabilities and the terms of sale - Group quotations - Reporting and performance analysis - Participation to the weekly Yield meeting - Implementing special offers - Assistance in the realization of the annual budget - Insuring the competitive intellignence in terms of pricing - OTAs Optimization

  • Receptionist day & night

    Dream Castle & Magic Circus Hotels, Vienna International Hotel Group - Francestown, NH, United States

    Front Office reception
    September 2014 - December 2014 · 4 months

    - Welcoming and conciergerie service - Check-in / Check-out - Selling and managing cash inflows from Walk-in, Upsales, Disney tickets. - Night audit - Communication with the differents hotels departments'

  • Leisure Group Coordinator

    Dream Castle & Magic Circus Hotels, Vienna International Hotel Group - Francestown, NH, United States

    Reservations
    June 2014 - July 2014 · 2 months

    - Contacting the regular partners (Travel Agencies, Tour Operators, Works councils...) - Sending tariff proposals - Controlling the allotments and options - Following-up the current files, handling the different requests from the partners. - Insuring a good communication with the operational departments. - Invoicing - Groups Check-out Initiation to Yield Management - Participation in the preparation of the weekly Revenue Meeting, analysis of figures. - Attending the Revenue Meeting and the Forecast making process.

  • Commercial employee

    Cora Cafeteria - Publier, France

    Other
    June 2010 - July 2013 · 3 years and 2 months

    Summer job (Jully - August) in 2010 and 2013 at Cora cafeteria: - Deserts preparation - Cash inflow control - Inventory management

  • Operational practice in hotel industry

    Auberge d'Anthy Hotel Restaurant*** - Anthy-sur-Léman, France

    Other
    June 2009 - July 2009 · 2 months

    The Auberge d'Anthy is a three-star hotel restaurant located along Geneva lake, the largest alpine lake of western Europe. The hotel offers 13 guest rooms and a part gastronomic restaurant. As intern my duties were: - Cooking preparation - Front desk reception at the hotel

  • Operational practice in hotel industry

    Ensoleillé Hotel Restaurant*** - La Chapelle-d'Abondance, France

    Other
    June 2008 - July 2008 · 2 months

    Ensoleillé is a three-star hotel restaurant located at Chapelle d'Abondance in the northern Alps. The hotel offers 35 guest rooms, a restaurant serving Savoie specialities (local specialities) and a wellness center. As intern my duties were: - Welcome et service at the restaurant - Preparing drinks at the bar - Room service - Housekeeping

Education

  • Master's degree Tourism and Hospitality Management

    IMIS-ESTHUA - faculty of the University of Angers - Angers, France

    September 2013 - November 2015

    Master's degree in Hospitality Management with high honors. I have specialized my professionnal background in Revenue Management. Thus, my thesis topic was Revenue optimization with the development of OTAs at the Hotel Barrière Lille

  • Bachelor's degree in Business Economics

    IAE Savoie - Mt Blanc

    August 2012 - July 2013

    Graduated at the University Savoie Mt Blanc (France) and studied at the University of Stavanger (Norway) via Erasmus Exchange

  • DUT GEA Universitary diploma of technology in Business Management

    IAE Savoie - Mt Blanc

    September 2010 - July 2012

    A two years post high school diploma in Business Studies. Main subjects: Management, Marketing, Communication, Accounting, Finance.

  • BAC Majoring in Hotel and Restaurant Management

    Lycée Hôtelier Savoie Léman - Thonon-les-Bains, France

    August 2007 - June 2010

    High school diploma specialised in Hospitality Management

Languages

3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information

Nationalities

  • French

Work Permits

  • Switzerland

Date of birth

May 31st 1992

Driving License

Yes

Skills

2 skills

  • Pricing
  • Yield-management
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