Emad Hamdi

Emad Hamdi

Customer Service Representative at Cupola - Samsung Electronics
Lives in Dubai, United Arab Emirates
over 6 months ago

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A motivated individual seeking an opportunity that can enhance my personal skills and educational knowledge in a way that can result in mutual benefit for both parties. And to have the opportunity to apply my knowledge, skills, experience and to be a dynamically active element in my organization.

Experience

  • Customer Service Representative

    Cupola - Samsung Electronics - Dubai, United Arab Emirates

    Customer Service
    July 2017 - April 2018 · 10 months

    • Receiving inbound calls to resolve product and service by clarifying the customer’s concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Opening customer accounts by recording account information. • Provide accurate, valid and complete information by using the right methods of escalation if required. • Assist with placement of spare parts request and job orders to the service centers. • Answers questions about warranties or term of sales and suggest solutions when a product malfunction. • Meet and exceed customer expectations and follow communication procedures, guidelines within the company policies. • Serving customers by providing products and services information. • Handling and resolving problems and complain by applying effective questioning skills and know how to listen and how to talk. • Provide timely and accurate information to customers. • Insure proper use of information and security norms defined by the general security policy of the company.

  • Government Relations Executive Manager

    Basmalh Company for Government Services - Cairo, Egypt

    Administration & General
    July 2015 - June 2017 · 1 year and 12 months

    As Public Relations • Handling all the issues related to the expatriates such as entry visas, residence and work permits etc. • Meet and assist the foreign experts, handling their reservations, flight tickets, and accommodation. • Representing and delegating the company to take approvals from the governmental offices and sectors such as Immigration Sector, Ministry of Manpower, Ministry of Investment, Chamber of Commerce, Ministry of Interior and Medical commission, Municipality and other government bodies. • Studying the objectives, promotional policies and the needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products and services. • Obtain permits for special promotion such as raffles, publishing or advertisement displays as required. • Arranging public appearances, corporate events and exhibits for the company and clients. • Handling the process and problems with General Authority of Taxes. • Proactively manage the timely renewal of all Employment visas. • Maintain database of all passports and residence visas by scanning all documents and directly updating the database when details change. • Coordinating with the accounts department for the Government/PRO transactions and payments (Cash and online) and payment clearances • Improving the relation between the management and the employees. • Answering all questions and inquiries related to the company's strategies. Besides managing the company's publicity strategies.

  • Retail Advisor

    Vodafone Mobile - Cairo, Egypt

    Sales & Marketing
    September 2014 - February 2015 · 6 months

    • Greet the customer on counter with warmth, courtesy & personalized greeting • In low traffic periods, meet the customer at the door (acting as greeter) • Generating a proper queuing ticket for the customer • Full customer need assessment by proper probing to identify the customer's needs • Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment • Fulfilling the customer need with speed & simplicity (Can do attitude) • Handle customers' inquiries & complaints in a positive manner • Acting as customer's telecom advisor • Ensure that the customer got all the needed service before leaving the counter • Provide strong & updated product knowledge & competition's offers awareness • Supporting in maintaining the store's look & feel standards at all times • Full awareness & implementation of P & P • Accurately handling cash and inventory • Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...) • Interdepartmental communication to speed up the work's completion • Handling opening & end of day operation • Provide retail's junior staff with all needed operational support • Support retail outdoor activities & events when required • Achieve sales and revenue targets • Cross sell/up sell when applicable according to the customer's type/segment • Achieve customer experience targets

  • Public Relations and HR Officer

    Dareen International Company (M.H.Alshaya Retail Company) - Lusail, Qatar

    Administration & General
    June 2013 - March 2014 · 10 months

    As HR • Supporting managers and directors on all aspects of human resources management. • Act as a first point of contact for assigned group on all HR issues. • Lead the whole on boarding process to ensure all Visas are process on time. • Coordinate the application, cancellation of staff visas and associated activities as per law • Manage and take care of all company employee accommodation and transportation matters. • Advice, assist and follow up on company policies and procedures and documentation. • Provide any other administrative or operational support to ensure effective and efficient HR operations.

  • Public Relations and HR Officer

    Dolphin Qatar Group - Lusail, Qatar

    Administration & General
    March 2012 - May 2013 · 1 year and 4 months

    As HR • Supporting managers and directors on all aspects of human resources management. • Act as a first point of contact for assigned group on all HR issues. • Lead the whole on boarding process to ensure all Visas are process on time. • Coordinate the application, cancellation of staff visas and associated activities as per law • Manage and take care of all company employee accommodation and transportation matters. • Advice, assist and follow up on company policies and procedures and documentation. • Provide any other administrative or operational support to ensure effective and efficient HR operations.

  • Public Relations Manager

    Inertia Construction Company- Inertia Holding Group - Cairo, Egypt

    Administration & General
    January 2011 - January 2012 · 1 year and 1 month

    As Public Relations • Handling all the issues related to the expatriates such as entry visas, residence and work permits etc. • Meet and assist the foreign experts, handling their reservations, flight tickets, and accommodation. • Representing and delegating the company to take approvals from the governmental offices and sectors such as Immigration Sector, Ministry of Manpower, Ministry of Investment, Chamber of Commerce, Ministry of Interior and Medical commission, Municipality and other government bodies. • Studying the objectives, promotional policies and the needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products and services. • Obtain permits for special promotion such as raffles, publishing or advertisement displays as required. • Arranging public appearances, corporate events and exhibits for the company and clients. • Handling the process and problems with General Authority of Taxes. • Proactively manage the timely renewal of all Employment visas. • Maintain database of all passports and residence visas by scanning all documents and directly updating the database when details change. • Coordinating with the accounts department for the Government/PRO transactions and payments (Cash and online) and payment clearances • Improving the relation between the management and the employees. • Answering all questions and inquiries related to the company's strategies. Besides managing the company's publicity strategies. As HR • Supporting managers and directors on all aspects of human resources management. • Act as a first point of contact for assigned group on all HR issues. • Lead the whole on boarding process to ensure all Visas are process on time. • Coordinate the application, cancellation of staff visas and associated activities as per law • Manage and take care of all company employee accommodation and transportation matters. • Advice, assist and follow up on company policies and procedures and documentation. • Provide any other administrative or operational support to ensure effective and efficient HR operations.

  • Public Relations Manager

    (MRI) Mansoura for Resins & Chemical Industries - Cairo, Egypt

    Administration & General
    February 2005 - December 2010 · 5 years and 11 months

    As Public Relations • Handling all the issues related to the expatriates such as entry visas, residence and work permits etc. • Meet and assist the foreign experts, handling their reservations, flight tickets, and accommodation. • Representing and delegating the company to take approvals from the governmental offices and sectors such as Immigration Sector, Ministry of Manpower, Ministry of Investment, Chamber of Commerce, Ministry of Interior and Medical commission, Municipality and other government bodies. • Studying the objectives, promotional policies and the needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products and services. • Obtain permits for special promotion such as raffles, publishing or advertisement displays as required. • Arranging public appearances, corporate events and exhibits for the company and clients. • Handling the process and problems with General Authority of Taxes. • Proactively manage the timely renewal of all Employment visas. • Maintain database of all passports and residence visas by scanning all documents and directly updating the database when details change. • Coordinating with the accounts department for the Government/PRO transactions and payments (Cash and online) and payment clearances • Improving the relation between the management and the employees. • Answering all questions and inquiries related to the company's strategies. Besides managing the company's publicity strategies. As HR • Supporting managers and directors on all aspects of human resources management. • Act as a first point of contact for assigned group on all HR issues. • Lead the whole on boarding process to ensure all Visas are process on time. • Coordinate the application, cancellation of staff visas and associated activities as per law • Manage and take care of all company employee accommodation and transportation matters. • Advice, assist and follow up on company policies and procedures and documentation. • Provide any other administrative or operational support to ensure effective and efficient HR operations.

  • Sales Representative

    Network Corporation for Resorts - Cairo, Egypt

    Sales & Marketing
    January 2003 - October 2004 · 1 year and 10 months

    • Selling time Share System for 3 Resorts (Mexicana, Gardenia and Grand Sharm resorts)

Education

  • Masters in Public Administration

    Arab Academy for Science and Technology and Maritime Transport - Cairo, Egypt

    July 2007 - August 2012

  • B.A. in Mass Communication, Public Relations & Advertising

    Helwan University - Cairo, Egypt

    September 1999 - May 2004

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%

Skills

  • Administration
  • Customer-service
  • Human Resources
  • Public Relations
  • Sales
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