Emanuela Pezzei

Senior Customer Success Consultant at SiteMinder
Lives in London, United Kingdom
over 6 months ago

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Speaking 5 languages fluently, being a connoisseur of upscale Hospitality and having solid experiences in the CRM, Sales and Marketing sectors, my professional experiences helped me become a very customer-oriented person and develop strong autonomy, rigor and organization skills, as well as a very careful attention to detail, which allow me to achieve successfully my business goals.


  • Senior Customer Success Consultant

    SiteMinder - London, United Kingdom

    Customer Service
    October 2017 - Now · 1 year and 4 months

    - Development of customer relationships that promote retention and loyalty - Improve customers lifetime and reduce churn by ensuring that customers are successfully using the services - Provide technical support and ad-hoc training to customers who use the company's products - Contracts expert leading the new contracts program - Gather feedbacks and liaise continuously with the Product Managers for developments and improvements

  • Sales Market Manager

    Triptease - London, United Kingdom

    Sales & Marketing
    October 2016 - September 2017 · 12 months

    - In charge of the hotels sales life-cycle by accomplishing the following tasks: prospection, cold calls, product presentations, creation of business opportunities, negotiations & contracting - Attend industry events & networking - Develop strong industry relationships and brand awareness

  • Sales & Customer Relations Manager

    Hotel Col Alto - Corvara In Badia, Italy

    Sales & Marketing
    December 2015 - April 2016 · 5 months

    - Sales and promotion of the hotel through internet channels and travel agents - Reservations management - Front desk and CRM activities - Back office activities including the creation of holiday packages and special offers

  • Customer Relations Manager

    AccorHotels - Paris, France

    Sales & Marketing
    February 2013 - November 2015 · 2 years and 10 months

    - Sales management for Level 2 complaint files, requiring a legal expertise, that are addressed to the company's CEO and Executive Committee and all clients dissatisfactions of the service provider answers - Coordination of the loyalty and subscription programs claims - Quality control of the files managed by the service provider - Contribution to the launch of the new worldwide and multi-brand Customer Care Service

  • Assistant to the Director of Sales-Travel Industry and to the Sales Manager-Leisure

    Hilton Worldwide - Paris, France

    Sales & Marketing
    July 2012 - December 2012 · 6 months

    - Building customers loyalty and evaluate new clients potential through sales actions - Creation of marketing projects - Set up of client events: cocktails, tradeshows, familiarization trips, workshops - Creation and follow up of mailings and promotional offers - Follow up and audit on tour operator brochures

  • Marketing and PR Coordinator

    TemptingPlaces - Paris, France

    Sales & Marketing
    April 2011 - September 2011 · 6 months

    - Creation & offer of Marketing & Public Relations customized services - Management and update of Social Medias - Copywriting of promotional on-& offline articles, press releases, newsletters - Benchmarking analysis


  • MBA in Luxury Brand Management Food & Wine

    INSEEC Business School - Paris, France

    October 2011 - May 2012

  • Master in Marketing

    INSEEC Business School - Paris, France

    October 2010 - March 2011

  • Major in Hospitality Management & Tourism

    IULM Università di Lingue e Comunicazione - Milan, Italy

    October 2007 - July 2010


  • English
    Native or fluent
  • French
    Native or fluent
  • Italian
    Native or fluent
  • German
    Professional working
  • Spanish
    Professional working
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