EMANUELA PISONI

EMANUELA PISONI

Melia Connects Operator at Meliá White House
Lives in London, United Kingdom
over 6 months ago

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I am professional, efficient, very well-organized, reliable.
I am able to work both independently and as part of a team, to manage and to support a team.
I have excellent communication and customer care skills and I get satisfation from customer satisfaction.

Experience

  • Melia Connects Operator

    Meliá White House - London, United Kingdom

    Front Office reception
    August 2016 - Now

    Answering incoming calls, dispatching requests from guests to departments and following up communication to ensure via switchboard and emails excellent internal and external guest satisfaction, wake-up calls, complaint handling

  • Receptionist

    Hilton London Olimpia - London, United Kingdom

    Front Office reception
    April 2016 - July 2016

    Check-In & Check-Out Taking reservations for walk-in guests Exceeding guest expectations Complaint handling Switchboard Practical use of International OnQ PM

  • Chef de Rang

    Fortnum & Mason - The Diamon Jubilee Tea Salon - London, United Kingdom

    F&B service
    November 2015 - January 2016

    Welcoming guests, Seating them, Taking orders, serving food and beverages, Providing an excellent Customer Service Promoting special Wines and Single Estate Teas Complaint handling Handling payments

  • Waitress/Fine dining - 2nd job- I current work here

    Evolve Hospitality at 5 star Hotels (The Ritz, Claridge's, Four Seasons Hotel London at Park Lane) - London, United Kingdom

    F&B service
    October 2015 - December 2017

    Welcoming and greeting guests serving food and beverages providing silver service

  • Events Waitress - Fine dining

    South Place Hotel - London, United Kingdom

    F&B service
    May 2015 - January 2016

    Setting up the private room Welcoming and greeting guests Taking orders and serving food and beverages Preparing hot and cold beverages Providing an excellent Customer Service General cleaning duties

  • Waitress

    The Langham London - London, United Kingdom

    F&B service
    March 2015 - July 2015

    Setting up tables Welcoming and greeting guests Serving food and beverages Preparing hot and cold beverages Providing an excellent Customer Service General cleaning duties

  • Waitress

    Corus Hotel Hyde Park - London, United Kingdom

    F&B service
    February 2015 - April 2015

    Setting up tables Welcoming and greeting guests Estimating waiting time for guests Monitoring guests waiting list ensuring their needs are met during waiting Serving food and beverages Preparing hot and cold beverages Providing an excellent Customer Service General cleaning duties

  • Chef de Rang (Seasonal job)

    Resort Cala di Falco - Cannigione, Italy

    F&B service
    June 2014 - September 2014

    Setting up tables Welcoming and greeting guests Promoting special wines and Champagne Taking orders and serving food and beverages Providing an excellent Customer Service Training new staff General cleaning duties

  • Waitress

    Restaurants (Il girasole-Otello-Barcode) - Brighton, United Kingdom

    F&B service
    August 2012 - January 2014

    Setting up tables Welcoming and greeting guests Promoting specials Taking orders and serving food and beverages Providing an excellent Customer Service Complain handling Cashier duties and handling payments General cleaning duties

  • P/A - Buyer

    RDM Srl - Fingen Group - Florence, Italy

    Purchasing
    November 2007 - March 2011

    Purchasing furniture for the Four Seasons Hotel opening in Florence Supporting activities of the Chief Financial Manager General Administrative duties Reports Budget management Negotiating Placing purchasing orders of hotel furniture Problem solving

Education

  • Reception Academy - London, United Kingdom

    March 2016 - March 2016

    Practical Hotel Receptionist Training Welcoming Guests Check-in and Check-out Hotel procedures, brand standards & terminology Loyalty programme enrolment Practical use of Opera PMS Version 5.0 Behavioral Skills Training Understanding Hotel Departments

  • Embassy-ces - Los Angeles, CA, United States

    November 2012 - February 2013

    English Language Training Worldwide

  • Technological High School Diploma

    Industrial Technical Institute “G.M.Angioy” - Sassari, Italy

    September 1986 - July 1991

    Computer Expert

Languages

  • English
    Native or fluent
    100%

Skills

  • Can-do attitude
  • Customer oriented
  • Efficient
  • Good memory
  • Great communicator
  • Keen eye for detail
  • Multitasking
  • Punctual and Reliable
  • Strong coordination
  • Teamplayer
  • Well-organized
  • Work under Pressure

Other

  • Qualified First Aider Certificate with Italian Red Cross (2011)

    Qualified First Aider Certificate with Italian Red Cross (2011)

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