Emanuele Buttazzo

Emanuele Buttazzo

Front Office Agent at Hotel Carnival Palace
Lives in Venice, Italy
over 6 months ago

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Experience

  • Front Office Manager

    Hotel Carnival Palace - Venice, Italy

    Front Office reception
    November 2016 - Now · 2 years and 2 months

    - Complaint management; - Guidance to reception agent with check in/out process; - HR management; - Evalutation status of cleaning and comfort of rooms and common areas; - Work shift management; - Statistical survey of Room Division and Revenue; - Coordination of the activities related to front office, food and beverage and housekeeping; - Training tutor to new employers; - Staff training management; - Planned preventative and extraordinary maintenance; - Purchase management; - Complete “Health and Safety” form.

  • Front Office Agent

    Hotel Carnival Palace - Venice, Italy

    Front Office reception
    September 2012 - Now · 6 years and 4 months

    - Check in/out individual and group process; - Booking Office: individual and group reservation management; - Stationery management; - DHL shipment; - Mailing management; - Balancing of accounts;

  • Front Desk Agent

    Bonvecchiati Hotels - Venice, Italy

    Front Office reception
    November 2008 - September 2012 · 3 years and 11 months

    - Check in/out individuals and groups process; - Balancing of accounts; - Complaint management; - DHL shipment; - Stationery management; - Mailing;

  • Front Desk Agent

    Hotel Amadeus - Venice, Italy

    Front Office reception
    June 2006 - November 2008 · 2 years and 6 months

    -Check in/out individuals and groups process; - Mailing; -Stationery management.

Education

  • HR Management

    CISET - Università Ca' Foscari Venezia Master in Tourism Economics and Management - Venice, Italy

    February 2017 - March 2017

    The course was focused on - HR Management - Recruiting and training procedement - Staff encouragement

  • Seminar

    EBT Venice - Venice, Italy

    November 2014 - March 2015

    The seminars sere focused on - Team Working; - Leadership - Problem Solving - Time management

  • Training Room Division Management

    CIPAS TM - Baveno, Italy

    March 2014 - April 2014

    The course was focused on -Check in/out procedement; - Reservation Services; - Form and methods to determine selling prices - Final balance revision - Hotel Budget - Partition costo/earnings for single department of the hotel.

  • Revenue Management

    E-learning BETA Formazione - Venice, Italy

    February 2014 - March 2014

    Rate management.

  • Tecnic Touristic Services

    IPSSART - Otranto, Italy

    September 1999 - July 2004

    High school Diploma, some corses were focused on - Economics science - Geography - Commmunications science - Languages

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • Spanish
    Full professional
    80%

Skills

  • Brand reputation
  • Budgeting and Forecasting
  • Cashiering
  • Chrome
  • Firefox
  • Guest relationship
  • Human Resources
  • Leadership skils
  • Logistics
  • MS Office
  • MS Windows
  • nuconga
  • Opera PMS
  • Purchasing Management
  • Quality Control
  • Team Work Oriented
Connections
Michael Russo
Front Office Manager at Hilton Garden Inn
Kelvin Nwabuine
Student from Istituto Tecnico
Following
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