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Front Office Manager
Hotel Carnival Palace - Venice, ItalyFront Office receptionNovember 2016 - Now · 2 years and 2 months
- Complaint management; - Guidance to reception agent with check in/out process; - HR management; - Evalutation status of cleaning and comfort of rooms and common areas; - Work shift management; - Statistical survey of Room Division and Revenue; - Coordination of the activities related to front office, food and beverage and housekeeping; - Training tutor to new employers; - Staff training management; - Planned preventative and extraordinary maintenance; - Purchase management; - Complete “Health and Safety” form.
Front Office Agent
Hotel Carnival Palace - Venice, ItalyFront Office receptionSeptember 2012 - Now · 6 years and 4 months
- Check in/out individual and group process; - Booking Office: individual and group reservation management; - Stationery management; - DHL shipment; - Mailing management; - Balancing of accounts;
Front Desk Agent
Bonvecchiati Hotels - Venice, ItalyFront Office receptionNovember 2008 - September 2012 · 3 years and 11 months
- Check in/out individuals and groups process; - Balancing of accounts; - Complaint management; - DHL shipment; - Stationery management; - Mailing;
Front Desk Agent
Hotel Amadeus - Venice, ItalyFront Office receptionJune 2006 - November 2008 · 2 years and 6 months
-Check in/out individuals and groups process; - Mailing; -Stationery management.
HR ManagementFebruary 2017 - March 2017
The course was focused on - HR Management - Recruiting and training procedement - Staff encouragement
EBT Venice - Venice, ItalyNovember 2014 - March 2015
The seminars sere focused on - Team Working; - Leadership - Problem Solving - Time management
Training Room Division Management
CIPAS TM - Baveno, ItalyMarch 2014 - April 2014
The course was focused on -Check in/out procedement; - Reservation Services; - Form and methods to determine selling prices - Final balance revision - Hotel Budget - Partition costo/earnings for single department of the hotel.
E-learning BETA Formazione - Venice, ItalyFebruary 2014 - March 2014
Tecnic Touristic Services
IPSSART - Otranto, ItalySeptember 1999 - July 2004
High school Diploma, some corses were focused on - Economics science - Geography - Commmunications science - Languages
ItalianNative or fluent100%
- Brand reputation
- Budgeting and Forecasting
- Guest relationship
- Human Resources
- Leadership skils
- MS Office
- MS Windows
- Opera PMS
- Purchasing Management
- Quality Control
- Team Work Oriented