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About me
I’m able to set up a very clear career goal. I developed my leadership skills including communication and my ability to coach and give feedback, plan and organize, think strategically and solve problems, to be a part of a professional team where I could exercise my leadership, management skills and experience to bring the organization to its ultimate level.
Experience
16 years and 7 months
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Outlets Manager
Banyan Tree Dubai - Dubai, United Arab Emirates
ManagementNovember 2018 - Now · 5 years and 5 monthsPreserve excellent levels of internal and external customer service. Design exceptional menus, purchase goods and continuously make necessary improvements. Lead F&B team by attracting, recruiting, training and appraising talented personnel. Establish targets, KPI’s, schedules, policies and procedures. Provide a two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.
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Outlet Manager
Meraas Holding - Dubai, United Arab Emirates
F&B ManagementJanuary 2017 - November 2018 · 1 year and 11 monthsAnalyzing my P&L and share my points with my operation manager. Fully in charge of marketing of my restaurant. Managing and replying for Zomato and TripAdvisor reviews of my restaurant. Monitor compliance with standardized portion and presentation, as well as health, fire, and food safety regulations. Manage, track, and control budget and quality, including addressing customer concerns. Order and receive deliveries and track food and equipment inventories.
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Assistant Restaurant Manager
Madinat Jumeirah - Dubai, United Arab Emirates
F&B ManagementJuly 2013 - October 2016 · 3 years and 4 months Delegating work duties to individual staff members. Deputizing in the absence of the management team. Approving time records and requests for time off. Identifying and evaluating employee-training requirements Carrying out staff appraisals, managing performance and disciplining staff. Developing, managing and implementing promotions in order to drive sales. Writing reports for senior management and delivering presentations.
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Team Leader , Assistant Manager
Grand Hyatt Doha - Al Rayyan Al Qadeem, Ar-Rayyan, Qatar
Secretary / Executive AssistantJune 2011 - June 2013 · 2 years and 1 month In Thai restaurant (Sala Thai), And in steak house Restaurant. Assist food preparers in order completion by informing the chef of client Preferences and immediate response upon food call. Handle two sections of the restaurant with punctual, friendly service for new In addition, current customers.
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Waiter, Team Leader
Hyatt Regency Sharm El Sheikh - Sharm El-Sheikh, Egypt
F&B serviceAugust 2008 - December 2011 · 3 years and 5 months Assist clients in menu decisions. Provide consistent prompt, friendly service. Track record of successful client retention by serving methods. Maintained cleanliness in the dining area. Participated in monthly staff meetings and training sessions
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Waiter
Little buddah - Sharm El-Sheikh, Egypt
F&B serviceJune 2007 - June 2008 · 1 year and 1 month
Education
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Bachelor Degree
Alexandria University - Hospitality and Tourism Management - Alexandria Governorate, Egypt
September 2004 - June 2009
Languages
3 languages
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Arabic
Native or fluent
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English
Full professional
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Russian
Limited working
Personal information
Nationalities
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Egyptian
Skills
7 skills
- Great customer service
- Hospitality Managenemt
- Market Research
- Micros
- Microsoft Office
- My Micros
- Operation Management
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