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About me
Experienced seven years in Customer Service. My first concern will be to offer an efficient service for your clients. I have learned over years that a client will remain loyal by the way he has been treated. I have a cheerful disposition, I am discreet, I present well and am fluent in French and English (being bilingual). I believe I will be able to meet the high standards of your establishment. Thanking you for your attention and looking forward to hearing from you in due course,
Experience
6 years and 5 months
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Onboard Purser
Amawaterways - Budapest, Hungary
Back OfficeMarch 2018 - October 2018 · 9 monthsThe ship purser is in charge of the administration and accounting of the ship . Organising departures and arrivals of customers and crew. looking after the onboard shop. prepare the monthly payroll, ordering requests from other departments and assist the Cruise Director with dispatch of tours.
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Customer Service Agent
Hugo's Boutique Hotel - Valletta, Malta
Customer ServiceNovember 2017 - March 2018 · 5 monthsAgreed with the Hotel Manager Caroline for 6 months contract. The Charming hotel with capacity of 40 rooms. In charge of the reception and reservations but also the administration part with placing orders for the hotel, double checking the room before arrivals, promote highlights of Malta.
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Customer Service Agent Specialist
Seabourn Cruise Line - Seattle, WA, United States
Customer ServiceNovember 2016 - July 2017 · 9 monthsProvide the highest service and hospitality standard to all guests, perform cash handling duties, log all complaints, concerns and follow up on them, provide guest with accurate information and perform all other duties as assigned by the Guest Service Manager or the Hotel Direct.
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Hotel Secretary
P&O Cruises - New South Wales, Australia
Secretary / Executive AssistantJune 2014 - August 2016 · 2 years and 3 monthsAssist the Hotel Director, The Administration Revenue Director and Front Office Manager in organising meetings, events or parties schedule on the cruise.Make sure that all paperwork are up to date and distributed in a timely basis. In charge of weekly drills.
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Assistant Night Manager
P&O Cruises - Brisbane City, Australia
Secretary / Executive AssistantNovember 2013 - April 2014 · 6 monthsWith a limited number of staff and a heavy schedule for the night manager. The assistant-night manager was the representative of the night manager in the event of an inquiry or complaint during during the night. Night shift members received daily assistance to correct invoices, check the float of the receptionists and complete all the necessary documentation for disembarkation.
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Customer Service Agent
P&O Cruises - New South Wales, Australia
Customer ServiceNovember 2011 - August 2013 · 1 year and 10 monthsThe role of a customer service agent were the follwing but not limited to: Maintain a standard service to all customers with quality. Cash handling with currency exchange as well as payments, Follow ups and apply service recovery for issues that has been brought to my attention. Providing in details and simple answer to any queries, as well as being briefed on updates to my co-workers and other Supervisors.
Education
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Communication and Secretarial Administration High Level 1
Institut of Technology in Vanuatu
February 2009 - November 2011
Languages
2 languages
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English
Full professional
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French
Full professional
Personal information
Nationalities
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French
Work Permits
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European Union
Date of birth
April 22nd 1991
Skills
14 skills
- Answer inquiries in professional manners
- Creative and hardworking
- Execute request in professional manner
- Fluent in french
- Friendly and positive
- Good communicator
- Good problem solver
- Good team work
- Learn quickly
- Native english
- Self Confidence
- Very flexible
- Warm and welcoming
- Well-organized
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