Emiliano Massimiliani

Emiliano Massimiliani

Lives in Zermatt, Switzerland
over 6 months ago

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Wildly experienced in the hospitality industry. Have worked in multiple countries which helped me shape my career. Always looking to grow further and contribute in the industry the best I can. Excellent people skills and organization skills are my strongest assets. I have a Diploma in Accounting, organizational, economic and labor, technical management and development of human resources.
I often worked in contact with the customer /public and gained hands on work experience covering a variety of tasks in different places, in ITALY, SPAIN AND MEXICO, where I lived for a long period. I have been employed as a professional waiter manager working for a beach club internally.
I consider myself to be a well balanced, strong, dynamic, and professional candidate. I am a positive team player who works well under pressure and I am ready to demonstrate my strengths under any circumstance. I would like to work in a dynamic and challenging environment, which could give me the opportunity to grow professionally.


  • Bar Supervisor


    F&B service
    November 2018 - Now · 3 months

    Bar Supervisor is in charge of managing and training staff in a bar, making sure safety regulations are respected, maintaining supplies, storing beverages in good condition, and solving customer complaints. Essential skills for this job are leadership, teamwork, organization, supervisory skills, and strong communication abilities. Duties: -Completed weekly staffing schedule according to business needs -Communicated with suppliers and sales representatives -Developed bar team's understanding of customer service in order to anticipate and exceed customer expectations -Created beverage lists, menus and drink promotions. -Addressed/resolved customer complaints within the bar -Ensured staff received, understand, and adhered to company policies and procedures -Communicated directly with representative and suppliers to perform weekly ordering of spirits and wines to maintain variety and ingredients to mix drinks requested -Monitored supplies to ensure proper amounts were on hand at all times -Responsible for calculating and maintaining liquor inventory and purchasing liquor for the restaurant -Input inventory and updated information in the restaurant computer mainframe and booked events -Applied a positive sales approach to up-sell and guide in the selection of beer, wine, liquor -Established and maintained professional and productive relationships with customers and employees -Recorded the daily sale items and checked the balance items after sales.

  • Head Bartender

    7 Pines Resort Ibiza (Opening 2018) - Ibiza, Spain

    F&B service
    April 2018 - October 2018 · 7 months

    • Manage, analyze and adjust the staffing, training and day-to-day activities of the Bar Facilities staff. Ensure that staff is scheduled based on forecasted business. • Supervise the Bar service areas, checking opening and closing, pointing out and correcting possible errors in the service or logistic, monitoring the washing, rinsing, disinfecting and drying of the perishable products, etc., with the aim of giving a sequence to the service given to the guests. • Implement thematic assemblies in Bars, developing visual guides in bar logs, standardizing the bartenders' service and bartenders, coordinating with the entertainment area, with the Wedding area and with the Kitchen area, with the objective of carrying out the operation obtaining what is necessary in the opening of the different areas of Bars.

  • Bar Manager


    F&B service
    June 2017 - November 2017 · 6 months

    Ensure hotel bars are clean, tidy and maintained in line with company policies Ensure back of house and storage/cellar areas are maintained and clean Supervise your department and assist employees as required Manage & develop Opening Procedures (mise-en-place) for each bar area Take customer orders for food and drink Deliver food and drink to customers Ensure you adhere to all food service regulations Work alongside your colleagues in the kitchen to ensure all food is delivered to customers according to menu specifications Ensure you are at all times polite, well presented and your uniform is clean, pressed and in adherence to company standards Ensure standards and values to both internal and external customers are upheld through appropriate behaviour and performance Recommend procedural and profitability improvements as they are identified Ensure cashing up procedures are followed at all times and all shifts are balanced before being banked Maintain all equipment – manage preventative and emergency repairs Handle branded products and Point of Sale materials correctly Ensure all IT systems are understood and operated in an efficient manner (EPOS, card terminals etc) Carry out rota planning and payroll forecasting in line with company specs Encourage ideas for service improvement and upsell opportunities from the team Coordinate and carry out required training in your department Compile weekly departmental rotas in line with the needs of the business Carry out regular performance reviews with staff for whom you are responsible Attend all relevant training as required by your manager Handle customer comments appropriately and deal with difficult or aggressive customers Manage staffing in line with Company Personnel Policies and Procedures working with HR to maintain Personel & Training files Identify and recruit personnel in line with current recruitment policy ensuring that all paperwork is completed in line with company procedures Identify training needs and develop the team establishing Personal Development plans and establishing a progression plan To control operating expenses in line with budgets set by the General Manager, particularly payroll and liquor costs of sale Ordering, stock control, rotation and deliveries ensuring condition of product is maintained and wastage minimised, within expiry date etc Line cleaning duties Ensure you are familiar with hotel emergency procedures Ensure you are fully compliant with the hotel Health & Safety policy, reporting any breaches or hazards to your line manager. Keep Risk assessments up to date ensuring safety of both customers and team. Ensure you are fully compliant with the hotel Fire Safety policy Use and store chemicals safely and according to relevant COSHH data sheets Ensure compliance with all relevant health & safety, fire and hygiene regulations and requirements Ensure your team have the necessary facilities and resources to carry out their roles i.e. equipment, PPE, stock etc Observe, practice and comply with current legislation, statutory and legal requirements, including Fire, Health and Safety, Licensing, Hygiene and Employment Law

  • Supervisor Bar


    F&B service
    May 2017 - August 2017 · 4 months

    To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us, we aim to provide an unforgettable experience * To ensure all complaints are minimised and handles professionally as in accordance with our policies * Serve and present beverages, quickly and efficiently, meeting our standards * Keep up to date with current promotions and new products * Make customers aware of offers on our great food and drink range * To assist in any function or events set ups in accordance with procedures * To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales. * To observe and comply with cleaning rotas, health and safety, food and hygiene regulations * Ensure high standards of financial and reporting diligence in accordance with company policy * To work to and observe to laws surrounding the sale of alcohol. * All other duties as required Customer Care

  • Bar Supervisor

    FIESTA HOTEL & RESORTS SL - Ibiza, Spain

    F&B service
    March 2017 - June 2017 · 5 months

    Confident and articulate when communicating with customers. A deep understanding of food hygiene and health and safety issues. Strong customer-facing skills. Ability to present and persuade in an articulate fashion. Knowledge of food, drink and retail development/ implementation. Having a detailed knowledge & understanding of cocktails, wines and champagnes.

  • Supervisor Bar , Bartender


    F&B service
    April 2016 - October 2016 · 7 months

    Responsible for the smooth running of the Bar & its business performance Maintaining high standards of spirits & wines, food, service, health and Safety and helping to deliver best service to customers at all times.

  • Lead bartender

    " El Carnicero " , Resto- Lounge - Ibiza, Spain

    F&B service
    June 2015 - September 2015 · 4 months

  • Bartender

    Resto-Lounge Beach Club " La Cueva - Ibiza, Spain

    F&B service
    June 2014 - October 2014 · 5 months

  • Bartender

    ME CANCUN HOTEL & RESORT and Beach CLUB - Cancún, Mexico

    F&B service
    February 2011 - June 2011 · 5 months

  • Bartender

    Coyote Ugly , FUSION REST & BAR - Palma, Spain

    F&B service
    April 2010 - September 2010 · 6 months

  • Bartender

    Club Blue Venado Cancun - Playa del Carmen, Mexico

    F&B service
    March 2008 - February 2010 · 1 year and 12 months

  • Bartender

    Disco Club Amnesia - Ibiza, Spain

    F&B service
    May 2006 - October 2006 · 6 months


  • ICIF -Italian Culinary Institute For Foreigners - Costigliole d'Asti, Italy

    September 1991 - June 1995


  • Spanish
    Native or fluent
  • Italian
    Native or fluent
  • English
    Full professional
  • French
    Professional working


  • A team player
  • Event Management
  • Excellent communication and interpersonal skills
  • Honest hardworking
  • Reliable, Loyal, Honest


  • Interim Bar Manager / Bar Consultant

    Nome azienda, Hotel Cristallo,, The Luxury Collection Hotels & Resorts, Marriott International
    Date Dec 2017 - Jan 2018, lavoro 2 mesi
    Cortina d' Ampezzo , Italy
    Overseeing the Bar & Lounge area
    Training the bar team
    Training on customer service
    Training on up selling
    Cocktails training

  • Wine & Spirits

    Nome titolo di studio Certificate Campo di studi Wine Votazione 90%
    Date di frequentazione o previsto conseguimento laurea 2010 – 2010

    Attività e associazioni: Wine tasting
    Wine knowledge

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