Emilie Lallement

Emilie Lallement

Operations, sales & marketing Manager at SO LUXE - La Conciergerie
Lives in Montpellier, France

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About me

Looking for a new challenge!

Experience

7 years and 10 months

  • Operations, sales & marketing Manager

    SO LUXE - La Conciergerie - Paris, France

    Sales
    October 2018 - Now · 5 years and 6 months

    In charge of partnerships & elaboration of guest experience packages within all destinations. Community management on social medias. Planning & creation of advertising campaigns. Customer service, managing reservations & follow-up, CRM.

  • Business Development Executive

    Infini Concepts - Dubai, United Arab Emirates

    Sales
    June 2018 - August 2018 · 3 months

    Assist with Marketing/Brand strategy & implementation of marketing campaigns. Sales programs and activities for individuals and groups for each venue. Community Management with daily/monthly planning elaboratio n to increase digital presence and e-reputation in coordination with SM Manager & Graphic designer.

  • Area GM support assitant manager

    Centara Grand Beach Resort Samui, Samui - Ko Samui, Thailand

    Management
    December 2017 - May 2018 · 6 months

    Assist the General Manager in his daily tasks Supervise profitability and revenue from 3 other properties Created 4 qualitative & quantitative reports to monitor guest satisfaction, reservations pick-up and hotel revenue Weekly meeting with the Marketing Director to establish marketing Campaigns, Special Promotions and Budgets.

  • Beach Club Hostess

    Nikki Beach - Marbella, Spain

    Host/Hostess
    April 2017 - August 2017 · 5 months

    Customer service, managing reservations system, monitor dini ng room for seating availability, help both service team and managers Assist in the realisation and promotion of Special Events with the Marketing team

  • Finance/Accounting intern

    The Ritz-Carlton, Abama - Santa Cruz de Tenerife, Spain

    Finance & Accounting
    May 2016 - July 2016 · 3 months

    Account Payable area: -Controlling and Accounting suppliers invoices -Assist in preparing the suppliers payments -Archiving system Account Receivable area: - Assist in daily control of payments. - Assist with Bank/Credit-card Reconciliation. - Prepare pro-forma invoices for future groups. Income Auditor area: - Prepare daily Financial Reports using Opera, My Micros. - Control daily charges using my Micros and Excels. - Prepare daily reports for executive offices. General cashier area: - Conduct monthly audits of all cashier banks and assist in daily cash audits. - Reconciliation of the credit card system with Opera on a daily basis, resolving any discrepancies. - Assist with month-end inventories.

  • F&B Hostess Intern

    The - Santa Cruz de Tenerife, Spain

    F&B service
    January 2016 - May 2016 · 5 months

    Internship in F&B - Customer service. - Relation between the reservations and the kitchen regarding special requests. - Preparing the restaurant for service generating reservations reports and realizing the seating. - Managing MICROS system. - Monitor dining room for seating availability during the service. - Helping the service team (taking orders, serving drinks, dishes) and manager in their daily tasks. - Assist in closing the restaurant and balance the till.

  • Guest Relations intern

    The Ritz-Carlton, Abama - Santa Cruz de Tenerife, Spain

    Guest Relations
    January 2015 - July 2015 · 7 months

    Internship in Rooms Division - Pre-arrival process, answering guest's emails, internal and extern phone calls from guests. - Customer service, be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. - Organizing special requests and details for special occasion stays. - Managing OPERA, generate reports, access and update guests reservations profiles. - Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area. - Attend daily briefings and relevant departmental and interdepartmental meetings.

Education

Languages

5 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

  • German

    Notions

  • Chinese

    Notions

Personal information

Nationalities

  • French

Date of birth

June 19th 1995

Skills

14 skills

  • Basic finance
  • Communication
  • F&Bservice;
  • Great customer service
  • Marketing
  • Micros
  • Microsoft
  • Office administration
  • Resolving problems
  • Social Media
  • Strong hospitality
  • Team builder
  • Time managment
  • Use opera

Additional Information

1 information shared

  • Awards

    Awards

Connections
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
GIANCARLO PASTORE
Amministratore at CIPAS TM
Mihai Lițoiu
Account Manager at Bolt Business
View 23 connections
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