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Looking for a new challenge!
Business Development Executive
Infini Concepts - Dubai, United Arab EmiratesOtherJune 2018 - August 2018 · 3 months
Nikki Beach - Marbella, SpainF&B otherApril 2017 - August 2017 · 5 months
The Ritz-Carlton, Abama - Santa Cruz de Tenerife, SpainFinance/AccountingMay 2016 - July 2016 · 3 months
Account Payable area: -Controlling and Accounting suppliers invoices -Assist in preparing the suppliers payments -Archiving system Account Receivable area: - Assist in daily control of payments. - Assist with Bank/Credit-card Reconciliation. - Prepare pro-forma invoices for future groups. Income Auditor area: - Prepare daily Financial Reports using Opera, My Micros. - Control daily charges using my Micros and Excels. - Prepare daily reports for executive offices. General cashier area: - Conduct monthly audits of all cashier banks and assist in daily cash audits. - Reconciliation of the credit card system with Opera on a daily basis, resolving any discrepancies. - Assist with month-end inventories.
The - Santa Cruz de Tenerife, SpainHostessJanuary 2016 - May 2016 · 5 months
Internship in F&B - Customer service. - Relation between the reservations and the kitchen regarding special requests. - Preparing the restaurant for service generating reservations reports and realizing the seating. - Managing MICROS system. - Monitor dining room for seating availability during the service. - Helping the service team (taking orders, serving drinks, dishes) and manager in their daily tasks. - Assist in closing the restaurant and balance the till.
Guest Relations intern
The Ritz-Carlton, Abama - Santa Cruz de Tenerife, SpainRooms divisionJanuary 2015 - July 2015 · 7 months
Internship in Rooms Division - Pre-arrival process, answering guest's emails, internal and extern phone calls from guests. - Customer service, be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. - Organizing special requests and details for special occasion stays. - Managing OPERA, generate reports, access and update guests reservations profiles. - Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area. - Attend daily briefings and relevant departmental and interdepartmental meetings.
Bachelor in International Hotel Management
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainAugust 2014 - Now
EnglishNative or fluent100%
FrenchNative or fluent100%
- Basic finance
- Great customer service
- Office administration
- Resolving problems
- Social Media
- Strong hospitality
- Team builder
- Time managment
- Use opera