Emma Hoffmann

Emma Hoffmann

HR Support at European Asylum Support Office
Lives in Valletta, Malta

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Experience

2 years and 11 months

  • HR Support

    European Asylum Support Office - Valletta, Malta

    Human Resources
    March 2019 - Now · 1 year and 5 months

    - Supporting the team with administrative enquires. - Support with editing and publication of vacancy notices. - Perform eligibility check for screening applications. - Preparing dossiers for selection committee members, organising meetings, interviews and written tests, prepare letters for candidates, draft formal documents. - Archive files both in electronically and paper. - Update administrative files such as offer letter, newcomers, and reserve list. - Registering candidates in ABAC the accounting system. - Initiating the reimbursement of interview and medical process of candidates. - Preforming other administrative enquiries regarded to selection procedures. - Providing assistants to candidates with enquires regarding to recruitment that are complying to the staff regulations and CEOS. - Collaborating with other sectors within the human recourses unit such as personal files of candidates and on-boarding for newcomers.

  • Human Resources Coordinator Part-Time

    The Cavalieri Art Hotel - Saint Julians, Saint Julian's, Malta

    Human Resources
    December 2018 - December 2018 · 1 month

    - Administering new employees' with essential documents for recruitment processes (FS3, ID Card, N.I. and Tax number). - Achieved a vast knowledge on Maltese Employment Law. - Inputting new employees' profile on the database. - Organising training courses such as Induction course, First Aid, and Fire Fighting. - Conducting audits of payroll. - Answering employee requests and questions via telephone or in person. - Assisting with employment engagement and termination processes on Jobsplus. - Assisting with the recruitment and interview processes. - Providing payroll information by collecting Time & Attendance records. - Inserting the employees' leave records on the database. - Maintaining employee files as to ensure accuracy and compliance. - Processing payroll such as the invoices of sub-contracted employees/staff. - Developing and maintaining relationships with colleges and universities placement offices.

  • Human Resources Intern

    The Cavalieri Art Hotel - Saint Julian's, Malta

    Human Resources
    June 2018 - November 2018 · 6 months

    - Assisting the Human Resource Manager in ensuring that an effective working relationship is functioning with managers and employees in all departments. - Assisting by responding to routine queries and request from department Managers/employees on employment and recruitment matters. - Assist with all training programs that are delivered by or through the Human Resources Department. - Inputting correctly and ensuring data on all employees is effectively maintained. - Ensuring that effective records are kept on personnel files and Human Resources matters. - Assisting Human Resources Manager with all procedures of recruitment. - Assisting with Payroll to ensure compliance with policies and procedures. - Assisting the Human Resource Manager by providing services on general Human Resources queries relating to terms and conditions of employment e.g. annual leave; notice periods. - Providing administrative support to the Human Resources team, including word processing, distribution of information, answering telephones, minute taking at meetings. - Maintaining tidiness in the common office area and filing room, ensuring records are kept up to date and in an orderly fashion. - Assist with the implementation and enforcement of all company policies & procedures. - Providing a general administrative service for the whole of Human Resources, including post, stationery and general administrative duties are required. - Assisting Human Resources Manager with duties related to payroll.

  • Front Office Agent Intern

    Renaissance Aruba Resort & Casino - Oranjestad, Aruba

    Front Office reception
    August 2016 - January 2017 · 6 months

    • Collaborated on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction. • Achieved a great experience using Opera Reservation system. • Greeted and welcomed guests in person and on the phone: answer and direct inquiries to designated department. • Enrolled and welcomed new members for Marriott loyalty programme by 13%. • Performed administrative tasks such as preparing invoices and processed guests' payments. • Assisted other departments wherever necessary and maintain good working relationships with team members. • Guaranteed that both the front office manager and supervisors are kept fully aware of any relevant feedback from guests and other departments. • Maximized room occupancy and used up-selling techniques to promote hotel services and facilities by 20%. • Researched and resolved guest inquiries for hotel services and provided on the spot travel directions.

  • Front Office Manager trainee

    NHTV Sibelicious - Breda, Netherlands

    Front Office reception
    March 2016 - April 2016 · 2 months

    • Administrated the Front Office with a team of five agents with daily training to provide a high level of professional and friendly services to internal and external guests. • Developed regular feedback for employees' evaluation, which resulted in marked performance improvements. • Trained assistant management of office procedures, administrative tasks, and protocols. • Attended and documented meetings daily. Spearheaded weekly summary report to keep management team informed of important events and improvements. • Worked directly with the restaurant department to promote the menu and achieve an increase of 50% reservation booking. • Enacted a daily basis for tracking all financial areas, cost management, and profit stock. • Ensured payroll was completed error-free, organized and prioritized all events, activities and operations at Sibelicious.

  • Operations Training

    NHTV Sibelicious - Breda, Netherlands

    Other
    September 2014 - December 2014 · 4 months

    • The training programme is to prepare for (assistant) manager role in the second year, to apply the acquired forecasting, financial and hospitality management skills. • To orientate the operational, practical issues that occur in a hotel management environment and providing hospitality to internal and external guests. • Concerning food and beverage management, front office operations, menu design and inventory and cost control. • Performed operational duties in kitchen, restaurant, the front of house and banqueting. • Performed necessary financial calculation related to F&B cost calculation and inventory control. • Coordinated appointments and conference rooms for special events and clients.

Education

  • International Hotel Management

    Breda University of Applied Sciences (BUas) [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Breda, Netherlands

    September 2014 - August 2019

    • An English-taught bachelor programme for four years. • The first year of the bachelor is an operational level working at the NHTV Sibelicious (the learning company of NHTV Hotel Management Academy). • The second year is highly focused on developing people and organisations and managing business performance and innovation. • During the third year we go a placement and explore the international hospitality industry. • Finally, in the fourth year is the graduation phase of a bachelor thesis and an international placement experience. • WEST certificate for Wine & Spirit Education Trust Award for level 1 • Foundation year programme certificate of the bachelor degree of International Hotel Management • Golden Key Award for Integrated Project Revenue Management for NH Amsterdam Hotel • Strategic Management Research based on Marriott International future expansion in China with the use of the growth matrix

Languages

5 languages

  • English

    Native or fluent

  • Arabic

    Limited working

  • German

    Limited working

  • Swahili

    Limited working

  • Dutch

    Notions

Personal information

Nationalities

  • German

Work Permits

  • European Union

Date of birth

February 12th 1995

Skills

18 skills

  • Adaptable,flexible
  • Analytical skills
  • Computer literacy
  • Computer litrate
  • Customer interaction
  • Customer servie
  • Energetic, friendly
  • Excellent teamwork skills
  • Great verbal and written
  • Highly committed
  • Highly patient
  • Interpersonal skills
  • Microsoft
  • Opera
  • P&L Management
  • Procedure Compliance
  • Strategic Planning
  • Very organized
Connections
Rahim Uddin
CEO & Co-Founder at JTR Holidays
Cristina Sanz Rodriguez
Reservations Agent at ME Ibiza
Gilles Toffoletto
General manager at Kurhaus Cademario Hotel & SPA
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Following
The Cavalieri Art Hotel
Saint Julian's, Malta
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