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Emmanuel Vallejo Herrera
Field: Hospitality Management
Address: Albatros #33 col. Las arboledas, Atizapan de Zaragoza. Estado de Mexico
Telephone Number: +52 55 39805760
Best time of day to contact: 9 AM-18 PM
Skype Name: emmanuel.vallejo4
E-mail Address: email@example.com
Date of Birth: 14/05/1992
Institution Name: EUROAULA TOURISM SCHOOL BARCELONA
Máster en MARKETING DIGITAL Y E-COMMERCE TURÍSTICO
Type of Degree or Certificate: Bachelor Degree of International Hospitality Management.
Asistente de Ventas - Sales Intern
The Student Hotel Campus Marina - Barcelona
• Supporting the Sales Manager from Southern Europe.
• Giving tours and selling rooms to prospective students;
• Supporting the digital marketing of the rooms for next semester;
• Engaging with prospective customers through a variety of digital and social channels;
• Supporting the Live Chat for all the Locations in Netherlands, Paris, Florence and Specially Spain.
• General administrative support for the sales team;
• The opportunity to take up a longer term project covering the entire internship.on an International and Multicultural environment.
Live Aqua Urban Resort Mexico City
Personal Host and Concierge Assistant.
•Certificate from the British Butler Institute International School for front of House Professionals (Trained British Style) https://www.britishbutlerinstitute.com/
Company Name: Urban Station México
Position: Host coworking reception
Company Name: Gran Hotel la Florida
Position: Food & Beverage and Front Desk
Company Name: InterContinental Mexico City
Position: Reservations Department and Guest Service Department
ADDITIONAL SKILLS, EXPERIENCE & AWARDS
• 2016 BRITISH BUTTLER INSTITUTE CERTIFIED PROGRAM
• 2018 “The Student Hotel Boot camp and Sales Trainee in Amsterdam, Netherlands.
Marketing & Ventas
The Student Hotel - Barcelona, SpainSales & MarketingMay 2018 - September 2018
Sales & Marketing Intern
Gran Hotel La Florida - Barcelona, SpainFront Office conciergeJanuary 2018 - February 2018
Front Desk Trainee
Live Aqua Mexico City - Mexico City, MexicoFront Office conciergeFebruary 2016 - January 2017
Fulltime Job Tasks/Responsibilities: Personal Host and Concierge Assistant. Supervision of transportations, tourist taxis and tourist guides. Distribution of VIP guest amenities, decorations and Special Gifts for the VIPs. Personalized attention to guests from their arrival to the hotel and until their departure offering the services that the hotel have. Check the cleanliness of the lobby and common areas. Direct Assistance to the Chief Concierge in their breaks Certificate from the British Butler Institute International School for front of House Professionals (Trained British Style) https://www.britishbutlerinstitute.com/ Company Name: Urban Station México
Host Coworking Reception
Urban Stattion - Mexico City, MexicoFront Office receptionJune 2015 - November 2015
Tasks/Responsibilities: Replace the person in charge in his absence and perform the duties he performs. Welcome guest (check-in), understand their needs and offer the urban service to the needs of the customer Assist the clients in the Urban Station System. Coordinate the workplace according to the needs of the client and be alert to have everything they need. Keep in perfect order the urban facilities. Ensure proper and full display of the office items Maintain updated database of customers. General knowledge of the technology used in Urban Station. Ensure that the coffee break area remains in order, constantly checking that food provided is in perfect conditions.
Front Desk and Food and Beverage Trainee
Gran Hotel La Florida - Barcelona, SpainF&B serviceJune 2013 - December 2013
Food & Beverage: Room Service. Waiter in Café 1925 Restaurant, Breakfast. Barista. Front Desk: Concierge and Front Desk Service. Reporting and updating information from the guest. Taxis Report. Valet Parking.
Guest Service Trainee
Presidente InterContinental Mexico City - Taunton, United KingdomGuest RelationsJune 2011 - December 2011
Reservations: Assistant in the booking process (Opera). Reporting and updating information. Guest Service: Lounge Bar. VIP Service. Amenities. Promotion of Tourism Activities.
Master en Marketing Digital y E-commerce Turistico
EUROAULA Tourism School Barcelona - Barcelona, SpainAugust 2017 - June 2018
Cuurently Studying Master en Marketing Digital y E-commerce Turistico.
Internacional en Administracion de Empresas de la Hospitalidad
Universidad del Valle de Mexico Campus Lomas VerdesJune 2010 - December 2014
SpanishNative or fluent100%
- Digital marketing
- Excellent guest relation
- Team work
British Butler Institute Certicated Program
luxury Standars for Front of House Professionals