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I am goal-oriented, proactive, innovative, determined, approachable, efficient in microsoft office, quick in learning with sharp memory skills. I would like to continue being competitive and to meet new challenges appropriately.
Front Desk Receptionist
Flora Group Of Hotels - Dubai, United Arab EmiratesFront Office receptionMarch 2017 - Now · 1 year and 11 months
Taking part in up-selling and cross-selling to maximize revenue. Establishes and maintains effective employee relations. Routinely checks billing instructions and guest credit for accuracy and compliance with hotel credit policy and make sure the credit limit not exceeded. Keep tracking billing for Long Staying guest, reviews Lease Contract Validity and entitlements action accordingly Teamwork for Express check in/ checkout and VIP arrivals. Ensures standards and house rules are maintained during shift in all areas. Monitor and handles guest complaint in absence of manager on duty or supervisor. Maintains a log book of all occurrences, complaints for the attention of FOM Assist CID to check DTCM reports to be sent on daily basis & tally accordingly in order to avoid dispute and future penalties. Evaluates Front Office operation and procedures and suggest improvement to FOM.
Call Centre Agent
Park Regis Kris Kin Hotel - Bur Dubai, Dubai, United Arab EmiratesBack OfficeJanuary 2016 - January 2017 · 1 year and 1 month
Perform duties on inbound and outbound calls Direct calls to the guest and other departments Places outgoing calls Receives guest messages and deliver the same to the guest Logs all wake-up call requests and perform wake-up call services Provide information about hotel services to the guests Understand the telephone operator switchboard operations Provide paging services for hotel guests and employees Knows what action to take during emergency call Assist in reporting telephone equipment or services complaints Multitasking abilities
Front Office Associate/Agent
D.S Visions Hotel Nairobi - Parklands, Nairobi, KenyaFront Office receptionMarch 2015 - May 2016 · 1 year and 4 months
Always greet guests in a friendly and professional manner according to Hotel standards Perform accurate check-ins and check-outs of guests daily. Introducing Hotel Membership to every guest. Increasing revenue of Hotel with up selling programme. Make reservations over the phone and in person Run daily reports to check reservations for accuracy and identify any special requests Responsible for a cash float throughout shift and ensuring it balances correctly at the end of shift Listen to guest’s complaints or concerns and resolve their issue in a timely manner Performs any additional tasks which are assigned by managers Uniform and personal appearances are kept clean and professional and are in accordance with Hotel Grooming Policy.
Front Office Bellman/Concierge
Serena Beach Hotel & Resorts - Mombasa, KenyaFront Office conciergeOctober 2013 - January 2015 · 1 year and 4 months
Communicating with guest in a professional and friendly manner Baggage handling by loading and offloading Transportation arrangements for excursion Providing information within and outside the hotel Coordinate with other colleagues in a friendly manner Solve guests complaints where necessary Updating guest profile in the system Distributing newspaper to the guest rooms
Business Administration & Data Entry
Catholic University Of Eastern Africa - Nairobi, KenyaJanuary 2011 - July 2013
I was starting in part time while working at Golden New Life Diamite Company
High School Diploma
St. Anthony's High School - Dubai, United Arab EmiratesJanuary 2007 - November 2010
Kenya Certificate Of Secondary Education ( K.C.S.E)
- Communication skills
- Computer skill
- Customer service skill
- Sharp memory skills