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Front Office Manager
Grand Hotel la Torre - Sauze d'Oulx, ItalyFront Office receptionNovember 2014 - February 2016
Reorganization of the Front and the Back Office. Selection, placement and staff training to improve customer management performance. Set up of new PMS, Protel, application of the Seasonal and Dynamic Pricing strategies. Responsible of Channel Management and Booking engine, creating packages, reservations supervising, Tour Operator agreements (summer / winter ). Supervision of the House Keeping and maintenance. Responsible for administrative management, billing and Incomes control. Forecast and revenue strategies to improve the economic performance bearing in mind the different market segments and customer Nationality. Deviations analysis
JSH Hotels collection - Florence, ItalyManagementDecember 2011 - December 2014
Resident Manager at the following Hotels: Golf Hotel Punta Ala, 4 * (GR) - Donnalucata Resort, 4 * (RG) - 4 * Hotel Home Florence, Florence. Supervising the daily operations of all departments, leading morning briefing and weekly meetings with department supervisors to plan and share prospective and actual business. Support to the GM for daily operations and strategic decisions, including drafting the budget, sales forecast verification and statistical analysis of the results. Responsible for administrative management, customer invoicing and Incomes control. Selection and placement of human resources, payroll and analysis of the HR cost. Supervision and control of all outlets Room Division, Food and Beverage, Maintenance and Spa. responsible for communication processes and reports to the head quarter.
4 Viale Masini Hotel Design - Bologna, ItalyManagementJanuary 2009 - December 2011
Daily operations’ Supervisor, Budgeting and Forecasting, audit and control deviations analysis. Overview of commercial offers, standards of service, daily briefing and weekly meeting to improve the team spirit and sharing the results. Rates’ policy 2011/12, management of the revenue management and dynamic pricing on different distribution channels. Supervision of Food And Beverage Department to implementation of the outsourcing process to optimize costs and cash flows. Constant reporting to the property.
Hotel Rex - Livorno, ItalyManagementJanuary 2007 - December 2008
Reopening of the Hotel (63 rooms) with private beach of 200 umbrellas and related ancillary services. Preparation of the business plan, budget and pricing strategy with revenue management techniques to all segments (individuals and groups, Business and Leisure) and all channels (direct hotel, Internet, Tour Operator) to optimize revenues. Reacquisition of lost customers and search for new business. Purchasing: selecting suppliers, negotiating prices and optimization of the warehouse. Implementation of general accounting system for better control of costs and revenues. F&B: menu definition, the banquets offered, refreshments and its organization and daily coordination. Human resources: recruitment, selection, leading and coordination in their activities. Monthly reporting on the performance of management with the property.
Forte Village - Sardinia, ItalyRevenue ManagementFebruary 2005 - September 2006
Supervisor of daily, weekly and monthly revenue. In charge for managing the booking engine, channel manager, overview of the booking department (10 agents) and responsible for data support and Forecasting to help the GM to improve performances of the entire Resort consists of 7 4/5 stars hotels and 1.700 beds. Coordination and Support MICE department, Support Resident Manager. Control and verification of daily production Individual / groups, travel agencies and tour operators. In charge to lead forecast weekly meeting to analyze forecast, pick-up and actual business. Support for promotional and strategic initiatives, creation of packages and special offers for different markets.
AccorHotels - Issy-les-Moulineaux, FranceSales & MarketingJanuary 2003 - December 2004
Key Account Business Travel, Leisure, Meeting incentive Convention and Exibitions. Maintenance and development of a client portfolio consisting of Incentive Houses, Corporate, conference organizers and travel agencies, both Consortia and individual. Participation and organization of major trade shows and major industry workshops organized by Accor Hotels. Local and global trading of various corporate rates and tourism.Opening New Structures: "Novotel Venezia Mestre", "Mercure Bergamo Palazzo Dolci". Commercial support and coordination for the 40 hotels.
Cagliari university - ItalySeptember 1998 - June 2001
final vote 109/110, dissertation's title: "Yield and revenue Management in hotel." Techniques of demand forecasting and revenue optimization in a hotel business
ItalianNative or fluent100%
- Food & Beverage
- Revenue Managment
- Sales and Marketing