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Experience
6 years and 8 months
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Revenue Manager
Grand Hôtel Suisse Majestic - Montreux, Switzerland
Revenue ManagementJune 2017 - August 2018 · 1 year and 3 months- Rate strategy definition and implementation for the Rooms Division - Channel Managers and rate distribution management - Prepare, interpret and distribute statistics - Budgets and forecasts preparation - Checking and validating rates of offers made by the sales department - Handling sensitive groups and files - Corporate, Tour Operator and Consortia contract negotiation and management - Prepare and take part in management meetings as well as regular reporting to the General Manager - Creation of a Groups Reservations Department, setting up procedures and standards for this department and managing it.
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Front Office Manager
Grand Hôtel Suisse Majestic - Montreux, Switzerland
ReceptionOctober 2017 - May 2018 · 8 monthsThis position was during 8 months in addition to the position of Revenue Manager. - Administrative and operational management of the department (12 employees) - Staff scheduling - Interviewing, selecting and hiring new staff members - Train the Assistant Front Office Manager and the new Front Office manager - Train, evaluate and follow up with staff members and trainees - Procedures and standards definition and implementation - Guests complaints management - Ensure good communication between the Front Office and other hotel departments - Check and correct individual reservations handled by the staff - Prepare and take part in management meetings as well as regular reporting to the General Manager
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Sales & Marketing Manager
Grand Hôtel Suisse Majestic - Montreux, Switzerland
SalesApril 2017 - May 2017 · 2 months- Administrative and operational management of the department (12 employees) - Interviewing, selecting and hiring new staff members - Sales & Marketing strategy definition and implementation - Staff training - Ensure good communication with other hotel departments - Prepare and take part in management meetings as well as regular reporting to the General Manager - Active sales actions and representing the hotel on trade fairs - Corporate, Tour Operator and Consortia contract negotiation and management - Hiring and handling representing agencies for Sales and Public Relations in key markets (France, UK, Germany, China, Russia and India) - Negotiating and buying space for ads (newspapers, online, billboards) - Coordinate the creation of ads and other marketing items - Creation of a new website and content management - Monthly and on request sales reports and statistics creation
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Sales & Marketing Coordinator
Grand Hôtel Suisse Majestic - Montreux, Switzerland
SalesJanuary 2012 - March 2017 · 5 years and 3 months-Selling and organizing MICE events - Active sales actions and representing the hotel on trade fairs - Corporate, Tour Operator and Consortia contract negotiation and management - Hiring and handling representing agencies for Sales and Public Relations in key markets (France, UK, Germany, China, Russia and India) - Negotiating and buying space for ads (newspapers, online, billboards) - Coordinate the creation of ads and other marketing items - Creation of a new website and content management - Monthly and on request sales reports and statistics creation - Prepare and take part in management meetings as well as regular reporting to the General Manager
Education
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Bachelor in Business Administration
HEIG - Yverdon-les-Bains, Switzerland
September 2017 - November 2017Formation en emploi: Option spécifique : Finance d’entreprise avancée Options secondaires : Politique économique et Gouvernance d’entreprise Thèse : « Analyse statistique de la planification à court terme du personnel d’un établissement hôtelier dans le but d’en optimiser l’allocation » Distinctions : Rang A et Prix d’Excellence en Gestion Financière
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Diplôme d'Hôtelier-Restaurateur ES
Ecole Hôtelière Genève - Geneva, Switzerland
January 2005 - December 2007
Languages
5 languages
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English
Native or fluent
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French
Native or fluent
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German
Professional working
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Swedish
Notions
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Spanish
Notions
Skills
8 skills
- Contract management
- Contract Negotiation
- Event Management
- Front Office
- Reservations
- Revenue Analisys
- Rooms Management
- Staff managment
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