Erica Lupinetti

Erica Lupinetti

Hotel Receptionist at The Gainsborough Bath Spa Hotel*****
Lives in Bath, United Kingdom
over 6 months ago

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Experienced multilangual 5 stars Receptionist looking for the next step in her career.

Experience

  • Hotel Receptionist

    The Gainsborough Bath Spa Hotel***** - Bath, United Kingdom

    Front Office reception
    October 2016 - Now

    Welcoming guests, check-in/check-out, providing an excellent customer service, promoting hotel products and additional services, assisting guests and solving problems concierge service, undertaking general office duties, answering the phone, administrate cash system etc.

  • Hotel receptionist

    Villa Francia Pierre et Vacances*** - Cannes, France

    Front Office reception
    May 2016 - September 2016

    Welcoming guests, check-in/check-out, providing an excellent customer service, promoting hotel products and additional services, assisting guests and solving problems concierge service, undertaking general office duties, answering the phone, administrate cash system etc.

  • Hotel Receptionist

    Hotel Sequoia Lodge *** - Paris, France

    Front Office reception
    March 2015 - April 2016

    Welcoming guests, check-in/check-out, providing an excellent customer service, promoting hotel products and additional services, assisting guests and solving problems concierge service, undertaking general office duties, answering the phone, administrate cash system etc.

Education

  • Bachelor's Degree in Foreign Languages and Literatures

    Università Statale degli Studi Di Milano - Milan, Italy

    August 2010 - November 2013

  • Istituto Tecnico Statale per il Turismo Artemisia Gentileschi - Milan, Italy

    August 2005 - June 2010

    High School Diploma

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • Spanish
    Limited working
    40%

Skills

  • Able to work under pres
  • Concierge
  • Customer oriented
  • Flexible
  • good complaint handling
  • Good team player
  • multilangual profile
  • work on own initiative
Following
Sport Hotels
Soldeu, Andorra
Hôtel Le Six
Paris, France
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