Erika Fussenegger

Erika Fussenegger

Front Desk Agent at Sina Centution Palace
Lives in Venice, Italy

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Experience

4 years and 5 months

  • Front Desk Agent

    Sina Centution Palace - Venice, Italy

    Front Office reception
    July 2019 - November 2019 · 5 months

    - Check in and check out - Control of cashier - Management of reservations per email and phone - concierge services: transfers, dining restaurants and recommendations for activities to do and sightseeing of Venice - Replying to reviews - Management of customer care and satisfaction

  • Guest Communication and Front Desk Agent

    San Clemente Palace Kempinski Venice - Venice, Italy

    Front Office reception
    September 2018 - July 2019 · 11 months

    - answered phone calls - called guests for wake-up calls - checked -in procedures - connected other departments one another and answered to guests requests - check in and check out - Customer care and satisfaction

  • Guest Service Agent

    Holiday Inn Express Munich Airport - Munich, Germany

    Front Office reception
    December 2017 - March 2018 · 4 months

    - taken bookings per telephone and e-mails into English, German, Spanish - taken Bookings for meeting rooms - given informmations to guests - checked-in/out - correspondence

  • Marketing, Social Media & Event Assistant

    Consorzio Venezia e il suo Lido e Proloco di Lido e Pellestrina - Lido, Italy

    Communication
    February 2017 - September 2017 · 8 months

    - cooperated also with the territory organization, Proloco di Lido e PellestrinaHo collaborato anche per la Proloco di Lido e Pellestrina - pubblished contents and informations about Lido of Venice, Venice and events on social networks (Facebook, Twitter) - created editorial planning to publish everyday different content on Internet social media - created a good web reputation for both Consorzio di Venezia e il suo lido and Proloco di Lido e Pellestrina - Organised events: 1) Lido in Love 2) Carnevale dello Sportivo 3) Kids Creative Lab 4) Pasqua Market 5) Festa della Sensa - Mercatini della Sensa 6) Libri in Spiaggia

  • Receptionist

    Hotel Albatros - Lido di Jesolo, Italy

    Front Office reception
    May 2017 - August 2017 · 4 months

    - Check-in / Check-out - taking bookings per e-mail, phone and directly in the hotel - translating the menu à-la-carte for the restaurant into English, German, Spanish and French - improving and publishing contents about the hotel and Jesolo as Social Media Assistant on the Facebook page: https://www.facebook.com/hotelalbatrosjesolo1/ - using the PMS Passpartout Welcome

  • Secretary

    Schloss Hotel Rosenegg - Fieberbrunn, Austria

    Back Office
    December 2016 - January 2017 · 2 months

    -Checked out Reception income of the previous day -Translated Restaurant menu into English and Italian -Checked up kitchen, bar and wine cellar stock -Checked out invoices and packing lists -Checked in and took bookings at the Reception -Used programms like Selz and Meta for Restaurant Department

  • Marketing Assistant

    b-sm@rk - Venice, Italy

    Tourism
    August 2016 - August 2016 · 1 month

    -Distributed to Italian tourists a printed survey about Ireland Tourism or online version by Tablet and tickets with QR Code/ direct link; -Made Data Entry of printed copies

  • Receptionist

    RV Apartaments - Torroella de Montgrí, Spain

    Front Office reception
    March 2016 - June 2016 · 4 months

    Receptionist's duties: -Made Check-in/out -Given touristic informations -Received bookings by phone and e-mail into English, Spanish and German -Checked out of OLTA agencies and the Channel Manager Administrative Secretary's: -Translated the restaurant menu into Spanish and English -Digitalised the inventories of Hotel and Restaurant -Allocated of rooms, collaborating with Wedding Organization Department -Sent documents to the headquarter of the company

  • Hostess for events

    D Network Srl - Venice, Italy

    Customer Service
    June 2015 - October 2015 · 5 months

    -Hostess for events with Garanzia Giovani project at "Aquae" Expo Venice 2015 -Accreditated National and International conferences guests -Guided visitors at the Venice Expo in English, German and Spanish -Guided International delegates (Ucraine, China) and schoolchildren (between 4-10 years old)

  • Receptionist Trainee

    Rivamare Srl - Lido, Italy

    Front Office reception
    March 2015 - May 2015 · 4 months

    -Checked-in and checked-out -Wrote Booking correspondence, with travel agencies and privates by e-mail -Answered bookings by telephone in Italian and other languages (German, English) -Managed website events in Italian and English versions -Used social media for web-reputation (Facebook, Twitter) -Checked out the channel manager and booking engine to update hotel availability and rates -Assigned rooms linked to guests' requests

  • Librarian

    Venice International University - Venice, Italy

    Other
    August 2013 - February 2014 · 7 months

    Internship at Venice International University di S. Servolo -Managed the library through the programm Clavis, used in the main International University and public libraries -Cataloged books and other materials (DVD, etc.) -Checked loan and return of books -Wrote e-mails with students and professors (Italian and International) for loan and return

  • Data Entry Operator

    Archivio di Stato di Venezia - Venice, Italy

    Other
    May 2013 - August 2013 · 4 months

    Internship at the Archivio di Stato di Venezia -Managed to loan and return of consultation materials -Managed to the booking engine, used by researchers

  • Front Desk Assistant

    Cà Foscari University - Venice, Italy

    Customer Service
    February 2013 - February 2013 · 1 month

    Internship at the Front Desk of Auditorium S. Margherita -Accreditated International professors -Delivered abstracts and information to partecipants at "Rethinking Nature in Contemporary Japan" -Helped as professors' transfert from Marco Polo Airport to Venice -Guided professors in Venice

Education

  • Advanced Graduate Level Course in Intercultural Communication

    Università Ca' Foscari Venezia - Venice, Italy

    October 2017 - November 2017

    - Acquired specified knowledge about intercultural communication. - Final Project Title: "Aggiungi un posto a tavola" ("Set an extra place at the table")

  • Master degree into Intercultural Development of Tourism Systems

    Cà Foscari University - Venice, Italy

    September 2016 - March 2019

    This Second Cycle Degree Programme aims to provide students with any interdisciplinary knowledge and tools needed to meet tourism market needs. The aim is to produce experts in development and intercultural promotion of tourism systems and markets, that are also equipped with a multidisciplinary education which enables them to support the growth and competitiveness of tourism destinations. Second cycle graduates may be employed within companies, tourism organisations, local governments, consortia and consulting companies operating in the tourism sector, especially in the field of incoming and outgoing tourist packages planning, cultural, conference and exhibition events organisation, welcoming services management in the sphere of cultural and environmental heritage, local systems development and promotion.

  • Post Diploma Course in Tourism and Management in Hospitality Industry

    ITS Foundation for Tourism Industry - Jesolo, Italy

    September 2014 - June 2016

    Two-years Post Diploma Course in Tourism and Management in Hospitality Industry, basing on 2000 hours (frontal lessons and 400 hours of working experiences). Received also some working statements: for example by Caffè Florian (Marketing Office), Hotel Danieli (Marketing Office), Costa Crociere (Manager Office). Final mark: 82/100 -English Language for Hospitality Industry -German Language fot Hospitality Industry -Marketing, Web- Marketing -Revenue Management Professional skills: -R.S.P.P. Certification in Tourism -Capacity to use Booking engine and Channel Manager and PMS -IATA Certification 2014 -Visited Freiburg im Breisgau, known as the "Green Tourism" city. -Visited Hotel Croce di Malta in Jesolo and Hotel Papadopoli in Venice.

  • Bachelor's Degree in Japanese Language and Culture

    Cà Foscari University - Venice, Italy

    August 2010 - November 2014

    -Final mark: 91/110 -Thesis title: "Philosophy of Genbuyo" Mar-Giu 2014 -Three-months travel in Kyoto at the Language School 京都文化日本語学校 (Kyoto Bunka Nihongo Gakkou), where attended at an Advanced course in Japanese Language (C1) and a hand-writing course (Shodo). During the experience I lived with Japanese family. 2013 -Partecipated in "Cà Foscari Short Film Festival" event, writing some parts of the catalogue into English and Italian. 2011/2012 -Took part at "Cà Foscari per il Giappone", dedicated to Fukushima victims in March 2011. -During academic years I took part at some conferences, workshops and seminars.

  • Language High School Diploma

    Collegio Salesiano "Astori" - Mogliano Veneto, Italy

    August 2005 - June 2010

    -Final mark: 70/100 -Studied English, German and Spanish languages -During high school I did study tours in Europe (Germany, Austria and Spain), where I attended language lessons and I lived in family.

Languages

7 languages

  • English

    Native or fluent

  • German

    Native or fluent

  • Italian

    Native or fluent

  • Spanish

    Native or fluent

  • Japanese

    Full professional

  • French

    Professional working

  • Chinese

    Notions

Personal information

Nationalities

  • Italian

Date of birth

January 14th 1991

Skills

34 skills

  • Adaptable,flexible
  • CMS
  • Communicaion
  • Composure
  • Conflict Resolution
  • courtesy
  • Customer focus
  • Customer satisfaction
  • Customer skills
  • Destination Management
  • English C1
  • German language
  • Good listening skills
  • Hotel 2000 PMS
  • Japanese Language
  • Listening skills
  • Management
  • Marketing
  • Medallion PMS
  • Microsoft office skills
  • Opera PMS
  • Passpartout Welcome PMS
  • Patience
  • PMS
  • Pro-active and reliable
  • Protel PMS
  • Sabre GDS
  • Social Media
  • Spanish language
  • Team work
  • Time-bound deadlines
  • Web 2.0
  • Web marketing
  • Work in Team

Additional Information

1 information shared

Connections
Kenneth Myton
Head Of Operations at Hospitality Consultant Service
Rajmilan Poudel
Co-Founder at Hospitality Bridge
Masud Kysar
Administrative Coordinator at Al Maria United Trading & Contracting Co.
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Following
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