Erika Leon

Guest Relations Officer at Bahamas Paradise Cruise Line
Lives in Geneva, Switzerland
over 6 months ago

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I'm a social person, worker hard, fast learner with experiences in the Front Desk and Back office, strong comunications skills, in management way.

Experience

  • Guest Relations Officer

    Bahamas Paradise Cruise Line - Florida City, FL, United States

    Front Office reception
    August 2017 - January 2018

    Assistance in Front Desk, informations to the guests, forward answers calls/ e-mails. Working on a team with houseeking/ back office. Float for money exchange. Resolve problems in management way.

  • Hostess

    Las Cordilleras - Callao Region, Peru

    Customer Service
    August 2009 - September 2015

    Hostess International for tourists, french people, organize visits:culturals, gastronomics, shoppings. Check the reservations: hotels/flights, resolve problems: lost flights, passaports and other staff of inmigration sometimes. Use money float: transports, often comunication with the Manager.

  • Sales attendant

    Starboard Cruises - Eupora, MS, United States

    Sales & Marketing
    June 2009 - August 2009

    Be in charge of the sales, order the marchandises, external and in stock, organize the soldes according with the Manager.

  • Receptionist

    Pullmantur - Eupora, MS, United States

    Front Office reception
    August 2008 - February 2009

    Front Desk tasks: check-in/check-out, answers calls/e-mails, money exchange reports, resolve all the complaints in properly way together with housekeeping.

  • Receptionist

    JW Marriott Hotel Caracas - Caracas, Venezuela

    Front Office reception
    January 2008 - May 2008

    Front Desk charges: do check-in/check out, assistance the guests with informations about the city:culturals events, restaurants, souvenirs shopping. In a team with the Back office/ Housekeeping, follow up the complaints, reports money exchange with accounting departements every day.

Skills

  • I can do
Following
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