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I'm a social person, worker hard, fast learner with experiences in the Front Desk and Back office, strong comunications skills, in management way.
Guest Relations Officer
Bahamas Paradise Cruise Line - Florida City, FL, United StatesFront Office receptionAugust 2017 - January 2018
Assistance in Front Desk, informations to the guests, forward answers calls/ e-mails. Working on a team with houseeking/ back office. Float for money exchange. Resolve problems in management way.
Las Cordilleras - Callao Region, PeruCustomer ServiceAugust 2009 - September 2015
Hostess International for tourists, french people, organize visits:culturals, gastronomics, shoppings. Check the reservations: hotels/flights, resolve problems: lost flights, passaports and other staff of inmigration sometimes. Use money float: transports, often comunication with the Manager.
Starboard Cruises - Eupora, MS, United StatesSales & MarketingJune 2009 - August 2009
Be in charge of the sales, order the marchandises, external and in stock, organize the soldes according with the Manager.
Pullmantur - Eupora, MS, United StatesFront Office receptionAugust 2008 - February 2009
Front Desk tasks: check-in/check-out, answers calls/e-mails, money exchange reports, resolve all the complaints in properly way together with housekeeping.
JW Marriott Hotel Caracas - Caracas, VenezuelaFront Office receptionJanuary 2008 - May 2008
Front Desk charges: do check-in/check out, assistance the guests with informations about the city:culturals events, restaurants, souvenirs shopping. In a team with the Back office/ Housekeeping, follow up the complaints, reports money exchange with accounting departements every day.
- I can do