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Hospitality is my passion and I really enjoy making happy guests/ clients, providing them with an exceptional service and always a smile.
I love working with people from around the world, it is surprising how much you can learn about different cultures and ways of live.
I am an open-minded person, hard-worker, creative and I am always ready for a new challenge.
Meetings & Events Coordinator Trainee
Hilton Prague Old Town - Prague, CzechiaEventsSeptember 2018 - Now · 6 months
Ensure the smooth running of the events. Be the main person between the hotel and the organizer, transferring all the information to the departments involved. Create the breakdown of the charges and proceed with the payments. Check that all meeting rooms have the correct set up. Ensure coffee breaks, lunches and dinners are ready on time. Assist the organizers with their needs related to the events. Update banquet event orders to have the latest information or create new ones. Working with Opera, Micros and Delphi. Attend internal and external meetings. Conduct in site inspections and give information about the meetings floor. Support other F&B outlets when required.
Guest Relation trainee
Crowne Plaza Beijing International Airport - Beijing, ChinaGuest RelationsMay 2017 - October 2017 · 6 months
5* Hotel with 600 rooms. Work as Guest Relation officer, taking care of VIP guests. Supervise their rooms are ready and deliver de VIP amenities on time. Assist front office with check-in/ check-out, check availability and assign rooms for VIP guests according their preferences. Use of PMS Opera. Assist concierge department giving information to guests and helping them with different requirements.
Grup costa - Barcelona, SpainF&B serviceJune 2016 - April 2017 · 11 months
Gastronomic restaurant, working with POS. Serve a total of 20-25 people. Ensure everything is ready before the service starts and set ups are correct. Present the menu, serve the food on time and make sure the clients enjoy their experience.
Cross Training Intern
Hotel Campus - Bellaterra, SpainCustomer ServiceNovember 2015 - June 2016 · 8 months
Cross training between Front Office, F&B Service and Kitchen. Front Office: Reception and Housekeeping duties. PMS Tesipro. Kitchen: Cold Kitchen, hot kitchen (a la carte and menu stations). F&B: Hostess, a la carte, menu and bar waitress.
Waitress on call
4*- 5* hotels - Barcelona, SpainF&B serviceSeptember 2014 - August 2018 · 3 years and 12 months
Waitress on call in different 4* and 5* hotels in Barcelona and restaurants. - Fairmont Rey Juan Carlos I 5* - Gran Hotel La Florida 5* - Melià Sky Barcelona 5* - Hotel H10 The One 5* - Hotel Barcelona Catedral 4* Working in all kind of events: Coffee Breaks, Breakfasts, Lunches, Dinners, Buffets.
Basic Food Hygiene Training
Corporacion informatica - Barcelona, SpainApril 2018 - May 2018
Bachelor Degree in Hotel Management
Turisme i Direcció Hotelera / Universitat Autònoma de Barcelona (UAB) - Barcelona, SpainSeptember 2014 - June 2018
Mention in International Hotel Management
IES Jaume Mimó - Cerdanyola del Vallès, SpainSeptember 2013 - June 2014
EnglishNative or fluent100%
SpanishNative or fluent100%
CatalanNative or fluent100%
- Customer and guest care.
- Dedication and hard work
- Event service
- F&B service
- Food Safety
- Highly professional
- Micros POS
- Opera PMS
- Organization Skills
- Pack Office
- PMS Tesipro
- Stock inventory