Erika Vigara

Conference & Events Operations Supervisor at Hilton Prague Hotel

Lives in Prague, Czechia

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About me

Hospitality is my passion and I really enjoy making guests/ clients happy, providing them with an exceptional service and always a smile.

I love working with people from around the world, it is surprising how much you can learn about different cultures and ways of live.

I am an open-minded person, hard-worker, creative and I am always ready for a new challenge.

Experience

5 years and 2 months

Conference & Events Operations Supervisor

Hilton Prague Hotel - Prague, Czechia

Events

July 2019 - Now · 8 months

Supervising all meeting rooms are set up on time. Ensuring smooth running of the events while being on site and answering quickly to petitions made by the organizer/ attendees. Ordering china and materials needed to set up meeting rooms in advance. Delegating tasks on other team members to ensure a high quality service. Working with Opera, Micros and Delphi
Meetings & Events Coordinator

Hilton Prague Old Town - Prague, Czechia

Events

September 2018 - February 2019 · 6 months

Ensure the smooth running of the events. Be the main person between the hotel and the organizer, transferring all the information to the departments involved. Create the breakdown of the charges and proceed with the payments. Check that all meeting rooms have the correct set up. Ensure coffee breaks, lunches and dinners are ready on time. Assist the organizers with their needs related to the events. Update banquet event orders to have the latest information or create new ones. Working with Opera, Micros and Delphi. Attend internal and external meetings. Conduct in site inspections and give information about the meetings floor. Support other F&B outlets when required.
Banquet Waitress

4*- 5* hotels - Barcelona, Spain

F&B service

September 2014 - August 2018 · 4 years

Waitress on call for different 4* and 5* hotels. - Fairmont Rey Juan Carlos I 5* - Gran Hotel La Florida 5* - Melià Sky Barcelona 5* - Hotel H10 The One 5* - Hotel Barcelona Catedral 4* Set up and take down meeting spaces. Type of service: Coffee Break, Breakfast, Lunch, Dinner, Gala dinner, Buffet.
Guest Relation trainee

Crowne Plaza Beijing International Airport - Beijing, China

Guest Relations

May 2017 - October 2017 · 6 months

5* Hotel with 600 rooms. Work as Guest Relation officer, taking care of VIP guests. Supervise their rooms are ready and deliver the VIP amenities on time. Assist front office with check-in/ check-out, check availability and assign rooms for VIP guests according their preferences. Use of PMS Opera. Assist concierge department giving information to guests and helping them with different requirements.
Head Waitress

Restaurant Torre d'Alta Mar - Barcelona, Spain

F&B service

May 2016 - April 2017 · 1 year

Fine dining restaurant, working with POS.
Cross Training Intern

Hotel Campus - Bellaterra, Spain

Customer Service

October 2015 - June 2016 · 9 months

Cross training between Front Office, F&B Service and Kitchen. Front Office: Reception and Housekeeping duties. PMS Tesipro. Kitchen: Cold Kitchen, hot kitchen (a la carte and menu stations). F&B: Hostess, a la carte, menu and bar waitress.

Education

Basic Food Hygiene Training

Corporacion informatica - Barcelona, Spain

April 2018 - May 2018
Bachelor Degree in Hotel Management

Turisme i Direcció Hotelera / Universitat Autònoma de Barcelona (UAB) - Barcelona, Spain

September 2014 - June 2018

Mention in International Hotel Management
Marketing

IES Jaume Mimó - Cerdanyola del Vallès, Spain

September 2013 - June 2014