Erzsebet Senkar

Erzsebet Senkar

Guest Services Manager - Food and Beverage at Valor Europe Hospitality
Lives in Aylesbury, United Kingdom

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About me

I am an initiative-taking person who likes to ensure that I learn as much as I can about the work that is expected of me. A highly competent, capable, and resourceful person with good all-round experience of customer service. Self-motivated, enthusiastic and with a can-do positive attitude. Looking for a career advancement opportunity with a company that will challenge my critical thinking skills, creativity and allow me to further develop my potential.

Experience

10 years and 6 months

  • Guest Services Manager

    Valor Hospitality Partners - Aylesbury, United Kingdom

    Guest Relations
    June 2021 - Now · 8 months

  • Guest Services Manager - Food and Beverage

    Valor Europe Hospitality - Aylesbury, United Kingdom

    Guest Relations
    May 2021 - Now · 9 months

    Plan, forecast and execute food and beverage orders Process customer complaints patiently Plan alternative recipes for customers with special dietary requirements with the head chef Check food and beverage supplies and place orders when needed Track and order shipments Communicate and build strong relationships with vendors Adhere to food, health and safety standards Plan, hire, train, oversee and manage the members of staff Oversee and supervise the welcoming of customers Always strive towards an exceptional customer experience Manage the reception team together with the second guest services manager Establish targets, KPI's, schedules, policies and procedures

  • Events and Conference Sales Manager

    Interstate Hotels & Resorts - Aylesbury, United Kingdom

    Event
    March 2019 - June 2021 · 2 years and 5 months

    Driving sales activity for meeting space through strategic planning and client engagement Revenue forecasting as well as budget planning for the year ahead Leading and managing the events department to drive sales Hotel marketing - managing hotel's website, designing marketing materials, crating marketing campaigns - social as well as email Performing hotel duty manager tasks on pro rota basis Driving revenue through events and functions as well as food and beverage. Efficient utilisation of all systems, in line with company best practices and standard operating procedures (OPERA, Delphi, IHR1, Concerto, Micros)

  • Events and Conference Sales & Marketing Manager

    Interstate Hotels & Resorts - Aylesbury, United Kingdom

    Sales
    March 2019 - May 2021 · 2 years and 4 months

    Revenue forecasting as well as budget planning for the year ahead Leading and managing the events department to drive sales Hotel marketing - managing hotel's website, designing marketing materials, crating marketing campaigns - social as well as email Carrying out hotel duty manager tasks on pro rota basis Driving revenue trough events an functions as well as food and beverage. Efficient utilisation of all systems, in line with company best practices and standard operating procedures (OPERA, Delphi, IHR1, Concerto,Micros) RFL: Promotion within the company

  • Reservations and Events Supervisor

    Interstate Hotels & Resorts Europe - Aylesbury, United Kingdom

    Reservations
    September 2018 - June 2019 · 10 months

    Driving sales activity for meeting space through strategic planning and client engagement. Driving revenue through accommodation, meetings & events and supporting sales activities within Food and Beverage. Leading and managing the reservations and events department in the long term absence of the manager. Monthly forecasting within the events as well as the reservations department. Planning complex events. Leading hotel show rounds and hotel showcases to maximise sales. Preparing function sheets to make sure every event runs smoothly. Efficient utilisation of all systems, in line with company best practices and standard operating procedures (OPERA, Delphi, IHR1, Concerto)

  • Senior Events Executive

    Budapest Marriott - Budapest, Hungary

    Event
    April 2018 - September 2018 · 6 months

    Met group coordinator/host prior to functions, made introductions, and ensure that all arrangements are agreeable. Read and analyzed banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Responded to and tried to fulfil any special banquet event arrangements. Followed up on special banquet event arrangements to ensure compliance. Up sold food and beverage items as well as room hire to meet personal incentive plan. Planned and managed events, including weddings, conferences, conventions pop up events. Prepared calculations to stay in budget. RFL: Contract ended

  • Events Executive

    Marriott International - Budapest, Hungary

    Event
    May 2018 - August 2018 · 4 months

    Met group coordinator/host prior to functions, made introductions, and ensure that all arrangements are agreeable. Read and analyzed banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Responded to and tried to fulfil any special banquet event arrangements. Followed up on special banquet event arrangements to ensure compliance. Up sold food and beverage items as well as room hire to meet personal incentive plan. Planned and managed events, including weddings, conferences, conventions pop up events. Prepared calculations to stay in budget.

  • Assistant Banqueting manager

    Old Amersham Hotels - Amersham, United Kingdom

    Event
    July 2015 - April 2018 · 2 years and 10 months

    Meeting clients, taking contracts to help them to discuss what they need to have in the event and reporting these to the banquet manager. Pre -plan the event with the assistance from the manager. Supporting the banquet plans, and design the venue planned. Coordinate with the catering staff and manage banquet business logistics. Ensure best food and beverage service is given in the interest of the consumer. Monitor and control banquet budget, which includes labour costs, beverage costs, inventory equipment, etc. Require coordinating and cooperate with all the departments like culinary, catering, sales housekeeping, etc. to manage them in an effective manner to get a hold on the esteemed customers.

  • Assistant Banqueting Manager

    Old Amersham Hotels - Amersham, United Kingdom

    Event
    July 2015 - April 2018 · 2 years and 10 months

    Meeting clients, taking contracts to help them to discuss what they need to have in the event and reporting these to the banquet manager. Pre -plan the event with the assistance from the manager. Supporting the banquet plans, and design the venue planned. Coordinate with the catering staff and manage banquet business logistics. Ensure best food and beverage service is given in the interest of the consumer. Monitor and control banquet budget, which includes labour costs, beverage costs, inventory equipment, etc. Require to coordinate and cooperate with all the departments like culinary, catering, sales housekeeping, etc. to manage them in an effective manner to get a hold on the esteemed customers. RFL: New opportunity abroad

  • Flavon Distributor

    Flavon Max Group - Budapest, Hungary

    Spa & Wellness
    September 2015 - December 2016 · 1 year and 4 months

    Network marketing- world wide distributor and lifestyle consultant

  • Food and Beverage Assistant

    Holiday Inn - Aylesbury, United Kingdom

    F&B Management
    June 2013 - July 2015 · 2 years and 2 months

    Managed guest queries in a timely and efficient manner Up-sell with latest department incentives Followed brand standards Prepared setup for events, and restaurants Took and delivered customer orders, consistently demonstrating high levels of customer service Worked in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events. RFL: New opportunity

  • Food and beverage assistant

    holiday Inn - Aylesbury, United Kingdom

    F&B Management
    June 2013 - June 2015 · 2 years and 1 month

    • Answered department phone calls within 3 rings, using corrects salutations and telephone etiquette. • Delivered requested items to rooms. • Processed credit card transactions during the checkout process Referred guests to local restaurants and • recommended attractions in the area. • Greeted all guests in a courteous and professional manner. • Assisted guests with making menu choices in an informative and helpful fashion. • Delivered expectation service by greeting and serving customers in a timely, friendly manner. • Appropriately suggested additional items to customers to increase restaurant sales. • Maintained a professional tone of voice and words at all times, including peak rush hours. • Promoted and endorsed the company to bring in new business. • Helped the hotel to pass all sorts of audits. • Trained new members of the guest service team. • Updated team members about changes in hotel products, services, pricing and policies. • Helped in the running and set up process of functions

  • Wedding planer, decorator

    Trinix - Hurbanovo, Slovakia

    Event
    June 2014 - December 2014 · 7 months

    • Attended meetings with potential customers to discuss their needs, and compare them with their budget. • Been at the venue on the day of the wedding to make sure that everything goes to plan. • Answered phone calls and emails. • Took part in exhibitions to show how the company works and what it offers. • Helped the couples to find the right decoration for their big day.

  • Assistant weddings and events manager

    Trinix - Hurbanovo, Slovakia

    Secretary / Executive Assistant
    August 2011 - June 2013 · 1 year and 11 months

    Designed wedding decorations based on client's imagination Managed enquiries Followed budget plans Represented the company on exhibitions Followed latest wedding trends Attended meetings with potential clients

Education

Currently studying

  • GRANGE SCHOOL

  • LEVEL ONE SOMELIER CERTIFICATE

    West Wine School London

  • WEDDING PLNNING, STYLING AND DESIGN DIPLOMA

    WEDDING PLANNING ACADEMY

    March 2018 - March 2019

  • Diploma

    The Wedding Planning Academy - London, United Kingdom

    March 2018 - March 2019

    Wedding planning styling and design

  • LEVEL ONE SOMELIER CERTIFICATE; FIRST AID TRAINING

    WEDDING PLANNING ACADEMY, LONDON; West Wine School London

    November 2017 - June 2021

  • BEGGINERS DENTAL ASSISTANT ONLINE DIPLOMA

    New Skills Academy - London, United Kingdom

    June 2017 - September 2017

  • A Level

    The Grange School - Aylesbury, United Kingdom

    October 2011 - June 2013

    Double appled business and leisure studies

  • APPLIED BUSINESS AND LEISURE STUDIES A-LEVELS

    GRANGE SCHOOL

    September 2011 - May 2013

  • AS level

    Schola Privata Gutaiensis - Kolárovo, Slovakia

    September 2011 - July 2012

    Travel and Tourism

  • TRAVEL AND TOURISM AS-LEVELS

    SCHOLA PRIVTA, KOLAROVO

    September 2010 - July 2011

Languages

6 languages

  • Slovak

    Native or fluent

  • Hungarian

    Native or fluent

  • English

    Native or fluent

  • Czech

    Full professional

  • Polish

    Professional working

  • Spanish

    Limited working

Personal information

Nationalities

  • Slovak

Date of birth

March 26th 1995

Skills

14 skills

  • Bartending,waiter,barista
  • Big events
  • Corporate Events
  • Creative problem solving
  • Customer friendly
  • decorative
  • Eventmanagement
  • Experienced hostess
  • F&B micros
  • Honest, punctual,
  • Languages
  • Strong hospitality
  • Strong time management
  • Use opera
Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
ARVIND PANCHAL
Network Engineer at ZAK
Sean Ralph
Assistant Restaurant Manager at Osteria Cavalli
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