Erzsebet Senkar

Guest Services Manager

Valor Hospitality Partners - Aylesbury, United Kingdom

Guest Services Manager - Food and Beverage

Valor Europe Hospitality - Aylesbury, United Kingdom

Plan, forecast and execute food and beverage orders Process customer complaints patiently Plan alternative recipes for customers with special dietary requirements with the head chef Check food and beverage supplies and place orders when needed Track and order shipments Communicate and build strong relationships with vendors Adhere to food, health and safety standards Plan, hire, train, oversee and manage the members of staff Oversee and supervise the welcoming of customers Always strive towards an exceptional customer experience Manage the reception team together with the second guest services manager Establish targets, KPI's, schedules, policies and procedures

Events and Conference Sales Manager

Interstate Hotels & Resorts - Aylesbury, United Kingdom

Driving sales activity for meeting space through strategic planning and client engagement Revenue forecasting as well as budget planning for the year ahead Leading and managing the events department to drive sales Hotel marketing - managing hotel's website, designing marketing materials, crating marketing campaigns - social as well as email Performing hotel duty manager tasks on pro rota basis Driving revenue through events and functions as well as food and beverage. Efficient utilisation of all systems, in line with company best practices and standard operating procedures (OPERA, Delphi, IHR1, Concerto, Micros)

Events and Conference Sales & Marketing Manager

Interstate Hotels & Resorts - Aylesbury, United Kingdom

Revenue forecasting as well as budget planning for the year ahead Leading and managing the events department to drive sales Hotel marketing - managing hotel's website, designing marketing materials, crating marketing campaigns - social as well as email Carrying out hotel duty manager tasks on pro rota basis Driving revenue trough events an functions as well as food and beverage. Efficient utilisation of all systems, in line with company best practices and standard operating procedures (OPERA, Delphi, IHR1, Concerto,Micros) RFL: Promotion within the company

Reservations and Events Supervisor

Interstate Hotels & Resorts Europe - Aylesbury, United Kingdom

Driving sales activity for meeting space through strategic planning and client engagement. Driving revenue through accommodation, meetings & events and supporting sales activities within Food and Beverage. Leading and managing the reservations and events department in the long term absence of the manager. Monthly forecasting within the events as well as the reservations department. Planning complex events. Leading hotel show rounds and hotel showcases to maximise sales. Preparing function sheets to make sure every event runs smoothly. Efficient utilisation of all systems, in line with company best practices and standard operating procedures (OPERA, Delphi, IHR1, Concerto)

Senior Events Executive

Budapest Marriott - Budapest, Hungary

Met group coordinator/host prior to functions, made introductions, and ensure that all arrangements are agreeable. Read and analyzed banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Responded to and tried to fulfil any special banquet event arrangements. Followed up on special banquet event arrangements to ensure compliance. Up sold food and beverage items as well as room hire to meet personal incentive plan. Planned and managed events, including weddings, conferences, conventions pop up events. Prepared calculations to stay in budget. RFL: Contract ended

Events Executive

Marriott International - Budapest, Hungary

Met group coordinator/host prior to functions, made introductions, and ensure that all arrangements are agreeable. Read and analyzed banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Responded to and tried to fulfil any special banquet event arrangements. Followed up on special banquet event arrangements to ensure compliance. Up sold food and beverage items as well as room hire to meet personal incentive plan. Planned and managed events, including weddings, conferences, conventions pop up events. Prepared calculations to stay in budget.

Assistant Banqueting manager

Old Amersham Hotels - Amersham, United Kingdom

Meeting clients, taking contracts to help them to discuss what they need to have in the event and reporting these to the banquet manager. Pre -plan the event with the assistance from the manager. Supporting the banquet plans, and design the venue planned. Coordinate with the catering staff and manage banquet business logistics. Ensure best food and beverage service is given in the interest of the consumer. Monitor and control banquet budget, which includes labour costs, beverage costs, inventory equipment, etc. Require coordinating and cooperate with all the departments like culinary, catering, sales housekeeping, etc. to manage them in an effective manner to get a hold on the esteemed customers.

Assistant Banqueting Manager

Old Amersham Hotels - Amersham, United Kingdom

Meeting clients, taking contracts to help them to discuss what they need to have in the event and reporting these to the banquet manager. Pre -plan the event with the assistance from the manager. Supporting the banquet plans, and design the venue planned. Coordinate with the catering staff and manage banquet business logistics. Ensure best food and beverage service is given in the interest of the consumer. Monitor and control banquet budget, which includes labour costs, beverage costs, inventory equipment, etc. Require to coordinate and cooperate with all the departments like culinary, catering, sales housekeeping, etc. to manage them in an effective manner to get a hold on the esteemed customers. RFL: New opportunity abroad

Flavon Distributor

Flavon Max Group - Budapest, Hungary

Network marketing- world wide distributor and lifestyle consultant

Food and Beverage Assistant

Holiday Inn - Aylesbury, United Kingdom

Managed guest queries in a timely and efficient manner Up-sell with latest department incentives Followed brand standards Prepared setup for events, and restaurants Took and delivered customer orders, consistently demonstrating high levels of customer service Worked in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events. RFL: New opportunity

Food and beverage assistant

holiday Inn - Aylesbury, United Kingdom

• Answered department phone calls within 3 rings, using corrects salutations and telephone etiquette. • Delivered requested items to rooms. • Processed credit card transactions during the checkout process Referred guests to local restaurants and • recommended attractions in the area. • Greeted all guests in a courteous and professional manner. • Assisted guests with making menu choices in an informative and helpful fashion. • Delivered expectation service by greeting and serving customers in a timely, friendly manner. • Appropriately suggested additional items to customers to increase restaurant sales. • Maintained a professional tone of voice and words at all times, including peak rush hours. • Promoted and endorsed the company to bring in new business. • Helped the hotel to pass all sorts of audits. • Trained new members of the guest service team. • Updated team members about changes in hotel products, services, pricing and policies. • Helped in the running and set up process of functions

Wedding planer, decorator

Trinix - Hurbanovo, Slovakia

• Attended meetings with potential customers to discuss their needs, and compare them with their budget. • Been at the venue on the day of the wedding to make sure that everything goes to plan. • Answered phone calls and emails. • Took part in exhibitions to show how the company works and what it offers. • Helped the couples to find the right decoration for their big day.

Assistant weddings and events manager

Trinix - Hurbanovo, Slovakia

Designed wedding decorations based on client's imagination Managed enquiries Followed budget plans Represented the company on exhibitions Followed latest wedding trends Attended meetings with potential clients