Estefania Pallàs

Telephone interviewer at Fieldwork
Lives in Barcelona, Spain
over 6 months ago

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Experience

  • Telephone interviewer

    Fieldwork - Barcelona, Spain

    Other
    July 2017 - February 2018 · 8 months

    Conduct surveys and gather information from respondents over the phone using a computer.

  • Customer Service Representative

    Banc Sabadell - Barcelona, Spain

    Customer Service
    August 2016 - November 2016 · 4 months

    Informative, consultative and operational telephone assistance, responding to customer requirements and problems, paying close attention to the client, transmitting a professional image to the client, reflecting the corporate values of the organization.

  • Tour guide

    Magma cultura - Barcelona, Spain

    Tourism
    May 2016 - July 2016 · 3 months

    Welcomed and dealt with tourists from all over the world. Accompanied tourists around places of interest and historical sites. Informed tourists of interesting facts regarding places of interest. Responsible for all administrative and financial duties relating to role.

  • Hospitality

    Room Mate Hotels - Barcelona, Spain

    Front Office reception
    May 2015 - May 2016 · 1 year and 1 month

    -Pivotal team member in a busy hotel reception -Responsible for checking guests in and out of hotel, maintaining high standards of customer care at all times. -Provided all guests wit excellent customer service skills, handling all queries and complaints in a calm and reassuring manner. -Handled hotel bookings and promoted services to guests. -Received and processed payments upon departure. -Dealt to all company polices and procedures at all time.

Education

  • Tourism

    Universitat de Girona - Barcelona, Spain

    September 2010 - June 2016

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%
  • Italian
    Notions
    20%

Skills

  • A team player
  • Dealing with customer
  • Office package

Other

  • Key skills

    • Willing to relocate.
    • Willing and able to acquire new skills.
    • Well-presented and professional.
    • Reliable and trustworthy.
    • Excellent interpersonal and people skills.
    • Fluent in Spanish with English as a second language.
    • A positive ‘can do’ attitude.
    • Proficient in the use of Microsoft office packages: Word, Excel, Access, PowerPoint and Outlook.
    • Proficient in the use of computer systems specifically designed for the Tourist Industry.

Connections
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Calvin Susanto
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Charlène Ecard
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Following
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