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About me
Dynamic and responsible Executive Assistant (10+ years of work experience).
Organizes daily business with empathic understanding of people and
their motivations.
Able to tailor communication in five European languages.
Experience
4 years
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Front & Back Office Assistant
Primestar Holiday Inn Frankfurt Airport - Frankfurt, Germany
ReceptionOctober 2019 - March 2020 · 6 monthsPrimestar Holiday Inn Frankfurt Airport, Frankfurt am Main (Germany); Primestar HI Frankfurt website Focus: Managing all client relations within Spa business unit Company: Spanish Hotel chain ( 374 hotels in 40 countries on 4 continents, 40.000+ employees) Managed all daily correspondence and agendas. Personnel management. Control of expenses and orders to F & B. Attention and resolution of incidents and / or complaints. Quality. Personalized customer service VIP. Opening and closing of daily cash. Archive.Telephonist.Required back office tasks.
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Front officer
Holiday Inn Frankfurt Airport - Frankfurt, Germany
ReceptionSeptember 2019 - March 2020 · 7 months- Check in - Check out - Atención personalizada al cliente VIP. - Apertura y cierre de caja diaria. - Reservas (email, online, telefónicas y presenciales). - Archivo.Telefonista - Tareas back office necesarias.
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Executive Assistant Manager
Restalia Grupo de Eurorestauración, S.L - Madrid, Spain
Secretary / Executive AssistantFebruary 2016 - February 2017 · 1 year and 1 month- Gestión de agendas directivas. - Gestión de gastos y facturación. - Gestión de personal (selección, formación y seguimiento). - Organización de reuniones, eventos y viajes. - Recepción y filtro de llamadas. - Atención personalizada al cliente. - Elaboración de informes y archivo. - Preparación de presentaciones. - Atención y resolución de incidencias. - Programa CRM - Cualquier tarea imprevista y necesaria para Dirección.
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Executive Assistant to managing shareholder
Grupo Restalia, Pozuelo de Alarcon - Madrid, Spain
Secretary / Executive AssistantJanuary 2016 - February 2017 · 1 year and 2 monthsGrupo Restalia, Pozuelo de Alarcon, Madrid (Spain); Restalia website Focus: Executive Assistant of the managing shareholder and four other board members (e.g. CEO, CFO) Company: Multinational chain of franchise restaurants (700+ restaurants in 10 countries; 3 brands; 9,000+ employees) Managed all daily correspondence and agendas (both professional and personal); Organized all meetings of supervisory and management board (e.g. drafting of presentations, protocol); Managed all executive events, travel and other expenses (e.g. supplier selection, contracts, payment); Searched and recruited personnel (e.g. interviews, employment agreements); Coordinated relations and quality review for major clients and suppliers; Found solutions for any unforeseen incident or any necessary task of managing shareholder.
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Executive Assistant to two managing shareholders
Papavinve Radio City - Valencia, Spain
Secretary / Executive AssistantNovember 2014 - September 2015 · 11 monthsPapavinve Radio City, Valencia (Spain); Radio City website Focus: Executive Assistant of the two founders (CEO and Creative Director) Company: Theater and music hall specialized on live acts and cultural exhibitions (c. 30 employees) Managed all daily correspondence and agendas (both professional and personal); Organized all meetings and contracts with artists and press (e.g. contracts, marketing, payment); Managed all cash outflow and supported CFO with financials; Searched and recruited staff (e.g. interviews, employment agreements); Coordinated all staff and suppliers.
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Guest Relations Manager
Hotel Melia Level Villaitana 5* / Hotel Santos Las Arenas 5 - Valencia, Spain
Guest RelationsApril 2014 - October 2014 · 7 monthsHotel Melia Level Villaitana 5* / Hotel Santos Las Arenas 5*, Valencia (Spain); Melia website / Las Arenas website Focus: Managing all client relations within Spa business unit Company: Spanish Hotel chain ( 374 hotels in 40 countries on 4 continents, 40.000+ employees) Managed all daily correspondence and agendas. Personnel management. Control of expenses and orders to F & B. Attention and resolution of incidents and / or complaints. Quality. Personalized customer service VIP. Opening and closing of daily cash.Currency exchange.Archive.Telephonist.Required back office tasks
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Assistant Manager, Spa and Reception
Meliá Hotels International - Benidorm, Spain
SpaJune 2013 - October 2013 · 5 months -
Recepción
Hoteles santos Las Arenas - Valencia, Spain
ReceptionMarch 2013 - June 2013 · 5 months
Education
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Manager, Organization and Hotel Management
ESCUELA SUPERIOR DE HOSTELERIA, Sevilla (Spain)
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Técnico Superior Dirección y Gestión hotelera
Escuela Superior de Hostelería de Sevilla - Seville, Spain
December 2013 - May 2014 -
Business Administration
Liceo corbi - Valencia, Spain
September 1999 - June 2001 -
Administration Grade II & Executive Secretariat
LICEO CORBÍ, Valencia (Spain)
September 1999 - June 2003
Languages
5 languages
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Spanish
Native or fluent
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Italian
Native or fluent
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Catalan
Native or fluent
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English
Full professional
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German
Professional working
Personal information
Nationalities
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Spanish
Date of birth
March 31st 1981
Driving License
Yes
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