Estefania Suller Moreno

Estefania Suller Moreno

Front & Back Office Assistant at Primestar Holiday Inn Frankfurt Airport
Lives in Frankfurt, Germany

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About me

Dynamic and responsible Executive Assistant (10+ years of work experience).
Organizes daily business with empathic understanding of people and
their motivations.
Able to tailor communication in five European languages.

Experience

4 years

  • Front & Back Office Assistant

    Primestar Holiday Inn Frankfurt Airport - Frankfurt, Germany

    Reception
    October 2019 - March 2020 · 6 months

    Primestar Holiday Inn Frankfurt Airport, Frankfurt am Main (Germany); Primestar HI Frankfurt website Focus: Managing all client relations within Spa business unit Company: Spanish Hotel chain ( 374 hotels in 40 countries on 4 continents, 40.000+ employees) Managed all daily correspondence and agendas. Personnel management. Control of expenses and orders to F & B. Attention and resolution of incidents and / or complaints. Quality. Personalized customer service VIP. Opening and closing of daily cash. Archive.Telephonist.Required back office tasks.

  • Front officer

    Holiday Inn Frankfurt Airport - Frankfurt, Germany

    Reception
    September 2019 - March 2020 · 7 months

    - Check in - Check out - Atención personalizada al cliente VIP. - Apertura y cierre de caja diaria. - Reservas (email, online, telefónicas y presenciales). - Archivo.Telefonista - Tareas back office necesarias.

  • Executive Assistant Manager

    Restalia Grupo de Eurorestauración, S.L - Madrid, Spain

    Secretary / Executive Assistant
    February 2016 - February 2017 · 1 year and 1 month

    - Gestión de agendas directivas. - Gestión de gastos y facturación. - Gestión de personal (selección, formación y seguimiento). - Organización de reuniones, eventos y viajes. - Recepción y filtro de llamadas. - Atención personalizada al cliente. - Elaboración de informes y archivo. - Preparación de presentaciones. - Atención y resolución de incidencias. - Programa CRM - Cualquier tarea imprevista y necesaria para Dirección.

  • Executive Assistant to managing shareholder

    Grupo Restalia, Pozuelo de Alarcon - Madrid, Spain

    Secretary / Executive Assistant
    January 2016 - February 2017 · 1 year and 2 months

    Grupo Restalia, Pozuelo de Alarcon, Madrid (Spain); Restalia website Focus: Executive Assistant of the managing shareholder and four other board members (e.g. CEO, CFO) Company: Multinational chain of franchise restaurants (700+ restaurants in 10 countries; 3 brands; 9,000+ employees) Managed all daily correspondence and agendas (both professional and personal); Organized all meetings of supervisory and management board (e.g. drafting of presentations, protocol); Managed all executive events, travel and other expenses (e.g. supplier selection, contracts, payment); Searched and recruited personnel (e.g. interviews, employment agreements); Coordinated relations and quality review for major clients and suppliers; Found solutions for any unforeseen incident or any necessary task of managing shareholder.

  • Executive Assistant to two managing shareholders

    Papavinve Radio City - Valencia, Spain

    Secretary / Executive Assistant
    November 2014 - September 2015 · 11 months

    Papavinve Radio City, Valencia (Spain); Radio City website Focus: Executive Assistant of the two founders (CEO and Creative Director) Company: Theater and music hall specialized on live acts and cultural exhibitions (c. 30 employees) Managed all daily correspondence and agendas (both professional and personal); Organized all meetings and contracts with artists and press (e.g. contracts, marketing, payment); Managed all cash outflow and supported CFO with financials; Searched and recruited staff (e.g. interviews, employment agreements); Coordinated all staff and suppliers.

  • Guest Relations Manager

    Hotel Melia Level Villaitana 5* / Hotel Santos Las Arenas 5 - Valencia, Spain

    Guest Relations
    April 2014 - October 2014 · 7 months

    Hotel Melia Level Villaitana 5* / Hotel Santos Las Arenas 5*, Valencia (Spain); Melia website / Las Arenas website Focus: Managing all client relations within Spa business unit Company: Spanish Hotel chain ( 374 hotels in 40 countries on 4 continents, 40.000+ employees) Managed all daily correspondence and agendas. Personnel management. Control of expenses and orders to F & B. Attention and resolution of incidents and / or complaints. Quality. Personalized customer service VIP. Opening and closing of daily cash.Currency exchange.Archive.Telephonist.Required back office tasks

  • Assistant Manager, Spa and Reception

    Meliá Hotels International - Benidorm, Spain

    Spa
    June 2013 - October 2013 · 5 months

  • Recepción

    Hoteles santos Las Arenas - Valencia, Spain

    Reception
    March 2013 - June 2013 · 5 months

Education

  • Manager, Organization and Hotel Management

    ESCUELA SUPERIOR DE HOSTELERIA, Sevilla (Spain)

  • Técnico Superior Dirección y Gestión hotelera

    Escuela Superior de Hostelería de Sevilla - Seville, Spain

    December 2013 - May 2014

  • Business Administration

    Liceo corbi - Valencia, Spain

    September 1999 - June 2001

  • Administration Grade II & Executive Secretariat

    LICEO CORBÍ, Valencia (Spain)

    September 1999 - June 2003

Languages

5 languages

  • Spanish

    Native or fluent

  • Italian

    Native or fluent

  • Catalan

    Native or fluent

  • English

    Full professional

  • German

    Professional working

Personal information

Nationalities

  • Spanish

Date of birth

March 31st 1981

Driving License

Yes

Connections
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Ricardo Blanco galean
ELECTRICISTA at TECUNI
View 9 connections
Following
Four Seasons Madrid Mandarin Oriental Paris Jumeirah Group
Jumeirah Group
Dubai, United Arab Emirates
Other members
View more
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