Estefania Vila

Estefania Vila

General Manager at b&b hotels
Lives in Madrid, Spain
over 6 months ago

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Mainly interested in create and implement teams, control cost and achieve
goals with benefits. High level of guest satisfaction in terms of quality
service always with a kindly smile. Communicative person based on a
positive team culture with vocation to achieve results. Demanding and
responsible. Flexible and dynamic.


  • General Manager

    b&b hotels - Madrid, Spain

    October 2013 - June 2017

    Maintains Budget and Goals Programme to ensure optimum financial performance and profitability. Giving support to the FC in all the tasks (budget, forecast, reporting etc).Balance Sheet reconciliation. Month-end figures. Hotel Cost Analysis. - Revenue - Maximises revenue via revenue room focus. Identifies appropriate revenue taps and actively pursues additional sources of revenues to improve RGI. - Customer Service - Ensures highest level of guest satisfaction - Employee Relations – establishes and maintains open communication between employees and management, and administers the Company’s policies in an equitable manner. - Employee Development - Promotes staff development. - Physical Property/Capex - Ensures that product quality standards are met in all areas of the hotel as it relates to the fire/life safety requirements, appearance, levels of maintenance and cleanliness; establishes and maintains preventative maintenance programs to protect the physical assets of the hotel. - Legal – Ensures compliance with all local laws and company directives.

  • Guest Service Manager

    Holiday Inn Express - Valencia, Spain

    Back Office
    August 2010 - October 2013

    -Manages the day to day operation of the hotel to maximize sales and profitability and to ensure superior service and product quality is maintained. -Maximizes Team performance and ensures the product adheres to brand standard. - Maximize revenue via Revenue Room focus and marketing segmentation. - Responsible for reservation handling and correct pricing on a day-to-day basis. - Responsible for correct system maintenance and update, including PMS and Holidex. - Organizes and monitors Front-office best practice in terms of sales and reservations´ strategies according to the hotel marketing plan. - Handles appropriately Guest Relations, including services functions and complaints. - Ensure a superior service is constantly delivered by all staff. - Develops and maintains relations with key representative of the local community. - Supervises all room division staff (Reception and Housekeeping), breakfast / other F&B and maintenance staff, ensuring best practice on working procedure according to company standards and local labour regulations. - Maintains open communication between employees and management. - Ensures all staff is well trained according to their position and their departmental needs. - Promotes staff development and growth within all the departments within his/her responsibility. - Responsible for the correct handling of financial procedures at the Front-desk (billing, invoicing, handling of cash and credit cards, handling of credits and accounts receivables). - Responsible for purchases and suppliers´ relations, below supervision of GM. - Possesses knowledge of the financial and operational plans of the hotel and participates to the development of the annual budget. - Supervises the quality and correct organization of internal F&B services (if any), including bar, breakfast and meeting room preparation and assistance. - Monitors correct implementation of safety and security standards at all levels. - Ensures product quality standards are met. *2013-2017 B&B GROUPE HôTELS- General Manager

  • Front Desk

    Holiday Inn Express - Valencia, Spain

    Front Office reception
    June 2006 - August 2010

    -Complete control of reservations, cancelations and modifications. Individual and group reservations. -Handles appropriately Guest Relations, including services functions and complaints. -Yield management control, rates and availability. -Attend Bar, replenish stocks and orders. -Breakfast department, preparation and service.


  • Spanish
    Native or fluent
  • English
    Full professional
  • Catalan
    Professional working
  • French
    Limited working


  • Autonome et responsable
  • Cooperative and friendly
  • Extroverted
  • Pasionate
  • Very creative
HRC International
Maastricht, Netherlands
Amsterdam, Netherlands
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